Question 1

Which of the following is correct with regard to productivity?

Accepted Answer

A)  Productivity does not vary much across different industries. 
B)  Productivity is not important to labour unions when they are negotiating a new collective agreement,but it is important to investors. 
C)  Activities like web surfing,social networking,and water cooler conversations inhibit productivity. 
D)  Increased productivity allows companies to pay workers higher wages without raising prices to consumers. 
E)  All of these statements are correct. 
A)  Productivity does not vary much across different industries. 
B)  Productivity is not important to labour unions when they are negotiating a new collective agreement,but it is important to investors. 
C)  Activities like web surfing,social networking,and water cooler conversations inhibit productivity. 
D)  Increased productivity allows companies to pay workers higher wages without raising prices to consumers. 
E)  All of these statements are correct.

Question 2

What is TQM and why is it important?

Accepted Answer

- TQM stands for Total Quality

Question 3

Higher productivity will generally lead to more and higher quality goods produced.

Accepted Answer

A) True 
 B)False

Question 4

Describe the tools for quality management and outline how they can be used.

Accepted Answer

- often,ideas for improving both the pro

Question 5

George is developing information about the amount of variation in the production of electronic components.He is doing

Accepted Answer

A)  a value-added analysis. 
B)  benchmarking. 
C)  a quality study. 
D)  a process capability study. 
E)  a specification study. 
A)  a value-added analysis. 
B)  benchmarking. 
C)  a quality study. 
D)  a process capability study. 
E)  a specification study.

Question 6

The starting point for total quality management is

Accepted Answer

A)  quality ownership. 
B)  performance quality. 
C)  quality reliability. 
D)  customer focus. 
E)  value-added analysis. 
A)  quality ownership. 
B)  performance quality. 
C)  quality reliability. 
D)  customer focus. 
E)  value-added analysis.

Question 7

Louis is a production manager.How can he determine if production machinery is capable of meeting the upper and lower specification limits?

Accepted Answer

A)  Use control charts 
B)  Conduct a process capability study 
C)  Conduct competitive product analysis 
D)  Implement a quality circles program 
E)  Hire a marketing consultant 
A)  Use control charts 
B)  Conduct a process capability study 
C)  Conduct competitive product analysis 
D)  Implement a quality circles program 
E)  Hire a marketing consultant

Question 8

How does an economist measure labour productivity? Is there a formula for this measurement? Who provides the data in measuring national productivity?

Accepted Answer

- an economist measures labour productiv

Question 9

Gerry is a production manager.If she wants to increase the uniformity of outputs by understanding the sources of variation,she would use

Accepted Answer

A)  statistical process control. 
B)  internal failure analysis. 
C)  quality/cost study. 
D)  quality circles. 
E)  upper/lower control limit analysis. 
A)  statistical process control. 
B)  internal failure analysis. 
C)  quality/cost study. 
D)  quality circles. 
E)  upper/lower control limit analysis.

Question 10

What is a quality improvement team?

Accepted Answer

A quality improvement team (mo

Question 11

How does a business firm plan for quality?

Accepted Answer

- by setting goals for quality even befo

Question 12

Employee empowerment is

Accepted Answer

A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  an ongoing commitment to improving products and processes in the pursuit of ever-increasing customer satisfaction. 
C)  a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. 
D)  a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. 
E)  the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work. 
A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  an ongoing commitment to improving products and processes in the pursuit of ever-increasing customer satisfaction. 
C)  a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. 
D)  a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. 
E)  the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work.

Question 13

Your boss wants to determine whether or not to apply for ISO 9000; what are the benefits?

Accepted Answer

- ISO 9000 is a quality scorecard develo

Question 14

Who is Michael Porter and what is his view on Canada's competitiveness?

Accepted Answer

- Michael Porter is a Harvard University

Question 15

A consultant who came to study the production process at Honey Nuggets Inc.determined the accuracy of the upper and lower specification limits by

Accepted Answer

A)  a process capability study. 
B)  a competitive product analysis. 
C)  instituting a quality circles program. 
D)  a triangulation process. 
E)  developing a control chart. 
A)  a process capability study. 
B)  a competitive product analysis. 
C)  instituting a quality circles program. 
D)  a triangulation process. 
E)  developing a control chart.

Which of the following is correct with regard to productivity?

What is TQM and why is it important?

Higher productivity will generally lead to more and higher quality goods produced.

Describe the tools for quality management and outline how they can be used.

George is developing information about the amount of variation in the production of electronic components.He is doing

The starting point for total quality management is

Louis is a production manager.How can he determine if production machinery is capable of meeting the upper and lower specification limits?

How does an economist measure labour productivity? Is there a formula for this measurement? Who provides the data in measuring national productivity?

Gerry is a production manager.If she wants to increase the uniformity of outputs by understanding the sources of variation,she would use

What is a quality improvement team?

How does a business firm plan for quality?

Employee empowerment is

Your boss wants to determine whether or not to apply for ISO 9000; what are the benefits?

Who is Michael Porter and what is his view on Canada's competitiveness?

A consultant who came to study the production process at Honey Nuggets Inc.determined the accuracy of the upper and lower specification limits by

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

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Exam 12: Increasing Productivity and Quality

Which of the following is correct with regard to productivity?

What is TQM and why is it important?

Higher productivity will generally lead to more and higher quality goods produced.

Describe the tools for quality management and outline how they can be used.

George is developing information about the amount of variation in the production of electronic components.He is doing

The starting point for total quality management is

Louis is a production manager.How can he determine if production machinery is capable of meeting the upper and lower specification limits?

How does an economist measure labour productivity? Is there a formula for this measurement? Who provides the data in measuring national productivity?

Gerry is a production manager.If she wants to increase the uniformity of outputs by understanding the sources of variation,she would use

What is a quality improvement team?

How does a business firm plan for quality?

Employee empowerment is

Your boss wants to determine whether or not to apply for ISO 9000; what are the benefits?

Who is Michael Porter and what is his view on Canada's competitiveness?

A consultant who came to study the production process at Honey Nuggets Inc.determined the accuracy of the upper and lower specification limits by

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters