Question 1

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all of the following except

Accepted Answer

A)  fixing product defects. 
B)  re-engineering. 
C)  testing products. 
D)  training workers. 
E)  keeping records. 
A)  fixing product defects. 
B)  re-engineering. 
C)  testing products. 
D)  training workers. 
E)  keeping records.

Question 2

What is re-engineering?

Accepted Answer

Re-engineering is the fundamen

Question 3

What is quality?

Accepted Answer

Quality is a product

Question 4

___________,which is used to help track down what is causing quality problems,is also known as __________.

Accepted Answer

A)  The Ishikawa diagram; the fishbone diagram 
B)  Total quality assurance; quality control 
C)  Company productivity; department productivity 
D)  Value-added analysis; statistical process control 
E)  Quality improvement; the quality circle 
A)  The Ishikawa diagram; the fishbone diagram 
B)  Total quality assurance; quality control 
C)  Company productivity; department productivity 
D)  Value-added analysis; statistical process control 
E)  Quality improvement; the quality circle

Question 5

________ is based on the desire to improve operations in order to produce goods and services at the lowest possible cost,and at the highest value for the customer.

Accepted Answer

A)  Back to Basics 
B)  ISO 9000 
C)  Six Sigma 
D)  ROQ 
E)  Re-engineering 
A)  Back to Basics 
B)  ISO 9000 
C)  Six Sigma 
D)  ROQ 
E)  Re-engineering

Question 6

Manufacturing productivity is higher than service productivity.

Accepted Answer

A) True 
 B)False

Question 7

Differences in labour productivity between nations is due to

Accepted Answer

A)  differences in economic policies. 
B)  differences in traditions. 
C)  differences in technology and natural resources. 
D)  differences in human skills. 
E)  all of these cause differences in labour productivity. 
A)  differences in economic policies. 
B)  differences in traditions. 
C)  differences in technology and natural resources. 
D)  differences in human skills. 
E)  all of these cause differences in labour productivity.

Question 8

Productivity is defined as producing products that are fit for the consumer's use.

Accepted Answer

A) True 
 B)False

Question 9

Why is it important that Canada increase its productivity?

Accepted Answer

- during the 1980s,the growth rate of Ca

Question 10

In Michael Porter's view,Canada will have to start emphasizing ________ if it hopes to be successful in international markets.

Accepted Answer

A)  hard work 
B)  innovation 
C)  growth 
D)  recycling 
E)  total quality management 
A)  hard work 
B)  innovation 
C)  growth 
D)  recycling 
E)  total quality management

Question 11

________ focuses on improving both the quality and productivity of an organization's operations.

Accepted Answer

A)  ROQ 
B)  Reengineering 
C)  Back to Basics 
D)  Six Sigma 
E)  ISO 9000 
A)  ROQ 
B)  Reengineering 
C)  Back to Basics 
D)  Six Sigma 
E)  ISO 9000

Question 12

Supply chain management is

Accepted Answer

A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. 
C)  a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. 
D)  the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work. 
E)  the redesigning of business processes to improve performance,quality,and productivity. 
A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. 
C)  a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. 
D)  the concept that all employees are valuable contributors to a firm's business,and should be entrusted with decisions regarding their work. 
E)  the redesigning of business processes to improve performance,quality,and productivity.

Question 13

Levels of productivity refer to

Accepted Answer

A)  the "fitness" of a product for use by customers. 
B)  the dollar value of goods and services produced by each worker in a country. 
C)  profit or loss amounts by all industrial companies in a given country. 
D)  government estimates of the value of goods and services produced in a country. 
E)  comparisons with competitor countries. 
A)  the "fitness" of a product for use by customers. 
B)  the dollar value of goods and services produced by each worker in a country. 
C)  profit or loss amounts by all industrial companies in a given country. 
D)  government estimates of the value of goods and services produced in a country. 
E)  comparisons with competitor countries.

Question 14

The process by which a company analyzes a competitor's product to identify desirable improvements in its own products is called

Accepted Answer

A)  quality reliability analysis. 
B)  performance quality analysis. 
C)  quality/cost studies. 
D)  competitive product analysis. 
E)  benchmarking. 
A)  quality reliability analysis. 
B)  performance quality analysis. 
C)  quality/cost studies. 
D)  competitive product analysis. 
E)  benchmarking.

Question 15

External failures in quality/cost studies focus on costs incurred during the actual production process.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

Accepted Answer

A)  How much the firm spends for appraising quality during production 
B)  Expenses incurred during production before bad products leave the plant 
C)  How much the firm spends to prevent production of defective products 
D)  Expenses incurred after bad products reach the consumer 
E)  All of these 
A)  How much the firm spends for appraising quality during production 
B)  Expenses incurred during production before bad products leave the plant 
C)  How much the firm spends to prevent production of defective products 
D)  Expenses incurred after bad products reach the consumer 
E)  All of these

Question 17

A Statistics Canada resport found that Canadian producers that had foreign units were just as productive as foreign-owned plants.

Accepted Answer

A) True 
 B)False

Question 18

The consistency of product quality from one finished product to the next is

Accepted Answer

A)  quality reliability. 
B)  quality control. 
C)  total quality management. 
D)  performance quality. 
E)  quality circles. 
A)  quality reliability. 
B)  quality control. 
C)  total quality management. 
D)  performance quality. 
E)  quality circles.

Question 19

Studies indicate that many manufacturers incur up to ________ percent of total costs for internal failures.

Accepted Answer

A)  45 
B)  33 
C)  50 
D)  40 
E)  55 
A)  45 
B)  33 
C)  50 
D)  40 
E)  55

Question 20

The fourth step in the re-engineering process is to understand the current process.What are the key resources needed for this step?

Accepted Answer

A)  Process analysis skills 
B)  Teamwork; customer focus 
C)  Process flow analysis; process mapping 
D)  Information technology; business culture management 
E)  Company vision statement; awareness of competitive status 
A)  Process analysis skills 
B)  Teamwork; customer focus 
C)  Process flow analysis; process mapping 
D)  Information technology; business culture management 
E)  Company vision statement; awareness of competitive status

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all of the following except

What is re-engineering?

What is quality?

_,which is used to help track down what is causing quality problems,is also known as .

________ is based on the desire to improve operations in order to produce goods and services at the lowest possible cost,and at the highest value for the customer.

Manufacturing productivity is higher than service productivity.

Differences in labour productivity between nations is due to

Productivity is defined as producing products that are fit for the consumer's use.

Why is it important that Canada increase its productivity?

In Michael Porter's view,Canada will have to start emphasizing ________ if it hopes to be successful in international markets.

________ focuses on improving both the quality and productivity of an organization's operations.

Supply chain management is

Levels of productivity refer to

The process by which a company analyzes a competitor's product to identify desirable improvements in its own products is called

External failures in quality/cost studies focus on costs incurred during the actual production process.

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

A Statistics Canada resport found that Canadian producers that had foreign units were just as productive as foreign-owned plants.

The consistency of product quality from one finished product to the next is

Studies indicate that many manufacturers incur up to ________ percent of total costs for internal failures.

The fourth step in the re-engineering process is to understand the current process.What are the key resources needed for this step?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 12: Increasing Productivity and Quality

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all of the following except

What is re-engineering?

What is quality?

___________,which is used to help track down what is causing quality problems,is also known as __________.

________ is based on the desire to improve operations in order to produce goods and services at the lowest possible cost,and at the highest value for the customer.

Manufacturing productivity is higher than service productivity.

Differences in labour productivity between nations is due to

Productivity is defined as producing products that are fit for the consumer's use.

Why is it important that Canada increase its productivity?

In Michael Porter's view,Canada will have to start emphasizing ________ if it hopes to be successful in international markets.

________ focuses on improving both the quality and productivity of an organization's operations.

Supply chain management is

Levels of productivity refer to

The process by which a company analyzes a competitor's product to identify desirable improvements in its own products is called

External failures in quality/cost studies focus on costs incurred during the actual production process.

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

A Statistics Canada resport found that Canadian producers that had foreign units were just as productive as foreign-owned plants.

The consistency of product quality from one finished product to the next is

Studies indicate that many manufacturers incur up to ________ percent of total costs for internal failures.

The fourth step in the re-engineering process is to understand the current process.What are the key resources needed for this step?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

_,which is used to help track down what is causing quality problems,is also known as .