Exam 10: Performance Management and Appraisal

Alvin,a sales representative for a company making industrial solvents,lost a major customer last month.Until then,Alvin's year has been about average in the dollar amount of sales.Early in the year,Alvin brought in two new customers of about the size of the customer he lost last month.Alvin's supervisor gives Alvin an unsatisfactory rating in his annual performance appraisal.It is likely that Alvin's supervisor has committed the ____ error.

Ultimately,performance management links organizational strategy to organizational

In which of the following situations would peer ratings be most appropriate?

Lisa is a project manager for a large consulting firm.She supervises multiple project teams over a single year.Often,the teams work at distant locations,so Lisa rarely meets with every employee on each project team.Nevertheless,Lisa's company requires her to conduct performance appraisals on each team member.Lisa is concerned that her performance appraisals will not hold up in court if the one of her subordinates later sues for discrimination.Lisa is correct to be concerned because in the present performance appraisal system

Management-by-objectives is best for

All of the following are potential performance measures for an insurance salesperson.

Essentially,____ identify what the organization is paying an employee to do.

At SafeGreen,Inc.,there is little variation in pay among employees within the existing job categories.Raises are essentially the same for average and excellent performers.Although performance appraisals are performed regularly,everyone views the process as paper-shuffling.The from the point of view of its performance appraisal system,the culture of SafeGreen,Inc.,can best be described as

As director of HR,you have decided to implement a multisource rating system for employee performance.The employee population for which you will use this system numbers about 1,000,with an average of 15 employees in each work unit.Which of the following statements is likely to be TRUE?

"Performance calibration" refers to the statistical calculations involved in developing a forced ranking system based on a bell-shaped curve.

The purpose of developmental feedback is to clarify to employees how their performance compares with the performance of their co-workers.

Since the data pertinent to the employee's performance has been collected and evaluated before the performance appraisal interview is held,it is too late at that point to correct misunderstandings and mistakes.

At Minotaur Consulting,consultants are evaluated primarily on the dollar amount of client revenue they generate each month.This makes unethical behavior by the consultants a concern.

What is the purpose of developmental feedback?

At High Flyer Airlines,managers rate their subordinates on a continuum from 1 to 7.A score of 1 indicates unsatisfactory performance,and a score of 7 indicates superior performance.High Flyer uses a ____ as its performance appraisal method.

Which of the following statements is TRUE?

One of the performance criteria for a sales representative who covers Saskatchewan as the sole Western Canadian representative is "relationship with co-workers." This criterion results in a performance measure that is

All of the following are recommendations for making a performance appraisal system more effective and more defensible legally EXCEPT

Neil,the director of HR for a paper mill,has found that the supervisors in the company give very generous and lenient appraisals to their subordinates,and it is difficult to determine from these appraisals which employees deserve pay raises more than others.Neil has decided to implement a ____ approach to performance appraisal to address this problem.

Common difficulties with team appraisals include all of the following EXCEPT