Question 1

List the functions of enterprise application integration (EAI).

Accepted Answer

The functions of EAI are as follows:
- I

Question 2

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Accepted Answer

A) Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns. 
B) Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns. 
C) Carla should support strategic and less structured managerial decisions to ensure that standardization occurs. 
D) Carla should support less specific and fluid managerial decisions to ensure that standardization occurs. 
A) Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns. 
B) Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns. 
C) Carla should support strategic and less structured managerial decisions to ensure that standardization occurs. 
D) Carla should support less specific and fluid managerial decisions to ensure that standardization occurs.

Question 3

Process ________ is a measure of how well a process achieves organizational strategy.

Accepted Answer

A) efficiency 
B) conformance 
C) effectiveness 
D) reliability 
A) efficiency 
B) conformance 
C) effectiveness 
D) reliability

Question 4

Which of the following is performed by enterprise application integration?

Accepted Answer

A) It duplicates the data because each application has its own database. 
B) It connects system "islands" via a new layer of software. 
C) It prevents a gradual move to ERP. 
D) It prevents existing applications from communicating and sharing data. 
A) It duplicates the data because each application has its own database. 
B) It connects system "islands" via a new layer of software. 
C) It prevents a gradual move to ERP. 
D) It prevents existing applications from communicating and sharing data.

Question 5

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following workgroup processes is related to operations?

Accepted Answer

A) account updating and tracking 
B) sales forecasting 
C) finished goods inventory management 
D) treasury and account management 
A) account updating and tracking 
B) sales forecasting 
C) finished goods inventory management 
D) treasury and account management

Question 7

CRM is an example of a structured inter-enterprise information system.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Accepted Answer

A) giving employees ultimatums and deadlines 
B) paying employees straight-out for transitioning to the new system 
C) coercing employees to learn the new system 
D) conducting contests with cash prizes among employees 
A) giving employees ultimatums and deadlines 
B) paying employees straight-out for transitioning to the new system 
C) coercing employees to learn the new system 
D) conducting contests with cash prizes among employees

Question 9

Describe inter-enterprise information systems.

Accepted Answer

Inter-enterprise information systems sup

Question 10

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

Accepted Answer

A) virtualization 
B) encapsulation 
C) gap identification 
D) data duplication 
A) virtualization 
B) encapsulation 
C) gap identification 
D) data duplication

Question 11

________ processes span an organization and support activities in multiple departments.

Accepted Answer

A) Enterprise 
B) Inter-enterprise 
C) Strategic 
D) Reactive 
A) Enterprise 
B) Inter-enterprise 
C) Strategic 
D) Reactive

Question 12

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Accepted Answer

A workgroup process is a structured proc

Question 13

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

Accepted Answer

A) departmental information systems 
B) workgroup information systems 
C) personal information systems 
D) enterprise information systems 
A) departmental information systems 
B) workgroup information systems 
C) personal information systems 
D) enterprise information systems

Question 14

A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.

Accepted Answer

A) a lack of collaborative management 
B) the occurrence of requirement gaps 
C) transition problems 
D) employee resistance 
A) a lack of collaborative management 
B) the occurrence of requirement gaps 
C) transition problems 
D) employee resistance

Question 15

Process efficiency is a measure of the ratio of process outputs to inputs.

Accepted Answer

A) True 
 B)False

Question 16

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Accepted Answer

A) marketing 
B) customer acquisition 
C) relationship management 
D) loss/churn 
A) marketing 
B) customer acquisition 
C) relationship management 
D) loss/churn

Question 17

Which of the following ERP products did Infor acquire?

Accepted Answer

A) Solomon 
B) PeopleSoft 
C) GP 
D) Baan 
A) Solomon 
B) PeopleSoft 
C) GP 
D) Baan

Question 18

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

Accepted Answer

A) steps for obtaining top-level management support 
B) steps for using the applications to accomplish the activities in various processes 
C) procedures to deal with employee resistance to the new system 
D) procedures to prepare for organizational changes while implementing ERP solutions 
A) steps for obtaining top-level management support 
B) steps for using the applications to accomplish the activities in various processes 
C) procedures to deal with employee resistance to the new system 
D) procedures to prepare for organizational changes while implementing ERP solutions

Question 19

Which of the following workgroup processes is related to sales and marketing?

Accepted Answer

A) lead tracking 
B) order management 
C) customer support 
D) accounts receivable 
A) lead tracking 
B) order management 
C) customer support 
D) accounts receivable

Question 20

Adding process resources increases process effectiveness but adds costs.

Accepted Answer

A) True 
 B)False

List the functions of enterprise application integration (EAI).

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Process ________ is a measure of how well a process achieves organizational strategy.

Which of the following is performed by enterprise application integration?

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Which of the following workgroup processes is related to operations?

CRM is an example of a structured inter-enterprise information system.

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Describe inter-enterprise information systems.

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

________ processes span an organization and support activities in multiple departments.

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

Process efficiency is a measure of the ratio of process outputs to inputs.

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Which of the following ERP products did Infor acquire?

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

Which of the following workgroup processes is related to sales and marketing?

Adding process resources increases process effectiveness but adds costs.

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters

Exam 7: Processes, Organizations, and Information Systems

List the functions of enterprise application integration (EAI).

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Process ________ is a measure of how well a process achieves organizational strategy.

Which of the following is performed by enterprise application integration?

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Which of the following workgroup processes is related to operations?

CRM is an example of a structured inter-enterprise information system.

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Describe inter-enterprise information systems.

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

________ processes span an organization and support activities in multiple departments.

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

Process efficiency is a measure of the ratio of process outputs to inputs.

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Which of the following ERP products did Infor acquire?

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

Which of the following workgroup processes is related to sales and marketing?

Adding process resources increases process effectiveness but adds costs.

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters