Question 1

Taguchi defines quality in terms of:

Accepted Answer

A) parts per million. 
B) losses. 
C) lot tolerance percent defective. 
D) acceptable quality levels. 
A) parts per million. 
B) losses. 
C) lot tolerance percent defective. 
D) acceptable quality levels.

Question 2

Which of the following is NOT a core idea of total quality management?

Accepted Answer

A) cost reduction 
B) leadership improvement 
C) employee empowerment 
D) continuous improvement 
A) cost reduction 
B) leadership improvement 
C) employee empowerment 
D) continuous improvement

Question 3

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:

Accepted Answer

A) performance perspective. 
B) value perspective. 
C) conformance perspective. 
D) intention perspective. 
A) performance perspective. 
B) value perspective. 
C) conformance perspective. 
D) intention perspective.

Question 4

Total Quality Management is the management of an entire organization so that it excels in all quality dimensions that are important to customers.

Accepted Answer

A) True 
 B)False

Question 5

What is the shape of the ideal OC curve? Explain the key elements of the curve

Accepted Answer

The ideal OC curve resembles a rectangle

Question 6

A barbecue sauce producer sells their product in a 20-ounce bottle. Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces. If their tolerance limits are set at 20 ounces plus or minus 1 ounce, what is the process capability index of the bottle filling process?

Accepted Answer

A) 0.89 
B) 1.00 
C) 1.11 
D) 1.33 
A) 0.89 
B) 1.00 
C) 1.11 
D) 1.33

Question 7

A reduction in process variance results in a higher process capability.

Accepted Answer

A) True 
 B)False

Question 8

What does the traditional quality loss function look like?

Accepted Answer

A) a parabola 
B) a line with slope=1 
C) a goalpost 
D) a hyperbola 
A) a parabola 
B) a line with slope=1 
C) a goalpost 
D) a hyperbola

Question 9

The fill size for a small bag of peanuts distributed by a popular airline is 50 grams. The producer wishes to set up a set of control charts for this process and collects the data shown in the table. Develop the proper statistical quality control charts. Is the process in control?
 $\begin{array}{c|c|c|c|c|c}
\text { Sample } & \text { Item \#1 } & \text { Item \#2 } & \text { Item \#3 } & \text { Item \#4 } & \text { Sum } \
\hline 1 & 54.5 & 54.3 & 53.8 & 50.4 & 213.00 \
\hline 2 & 50.6 & 53.5 & 53.2 & 54.9 & 212.20 \
\hline 3 & 51.1 & 54.3 & 50.4 & 50.7 & 206.50 \
\hline 4 & 52.7 & 52.1 & 51.3 & 51.0 & 207.10 \
\hline 5 & 51.7 & 51.2 & 54.7 & 54.3 & 211.90 \
\hline 6 & 51.1 & 51.5 & 54.7 & 50.4 & 207.70 \
\hline 7 & 54.0 & 52.3 & 54.7 & 51.4 & 212.40 \
\hline 8 & 53.2 & 50.4 & 53.4 & 51.4 & 208.40 \
\hline 9 & 51.9 & 50.2 & 50.2 & 52.9 & 205.20 \
\hline
\end{array}$

Accepted Answer

\[\begin{array} { | c | c | c | } 
\hlin

Question 10

Money spent training an employee how to do a job mistake free is an example of an appraisal cost.

Accepted Answer

A) True 
 B)False

Question 11

A pizza delivery service wants to track their delivery times. They take eight samples of four deliveries and record the following data. What are the upper and lower control limits of their X-bar chart? $\begin{array}{|l|c|c|c|c|c|c|c|c}
\text { Sample \# } & 1 & 2 & 3 & 4 & 5 & 6 & 7 & 8 \
\hline \text { Item \#1 } & 21.1 & 20.2 & 24.1 & 22.6 & 21.2 & 20.9 & 22.4 & 20.9 \
\hline \text { Item \#2 } & 21.7 & 20.6 & 21.7 & 21.7 & 24.1 & 23.5 & 24.6 & 24.7 \
\hline \text { Item \#3 } & 23.0 & 24.5 & 23.2 & 23.0 & 20.6 & 22.8 & 23.4 & 22.8 \
\hline \text { Item \#4 } & 20.3 & 23.5 & 24.4 & 25.0 & 20.7 & 23.2 & 23.3 & 24.5 \
\hline \text { Sum } & 86.1 & 88.8 & 93.4 & 92.3 & 86.6 & 90.4 & 93.7 & 92.9\
\hline
\end{array}$

Accepted Answer

A) 24.9, 20.3 
B) 23.8, 21.4 
C) 22.6, 19.5 
D) 21.1, 17.6 
A) 24.9, 20.3 
B) 23.8, 21.4 
C) 22.6, 19.5 
D) 21.1, 17.6

Question 12

Floyd Electric is fabricating flanges for a new electrical motor. The flange is to be 25 millimeters in diameter with an upper tolerance limit of 26.5 millimeters and a lower tolerance limit of 23.5 millimeters. Bill Floyd took a sample consisting of ten flanges, measured the diameter and recorded the observations in the table. He has heard discussion of 6 sigma in the business news recently and would like to join the club. $\begin{array}{|c|c|l|l|l|l|l|l|l|l}
25.69 & 25.58 & 24.78 & 24.94 & 24.87 & 24.63 & 25.70 & 25.52 & 24.95 & 24.91
\end{array}$
 What percentage decrease in process standard deviation would be required for Floyd Electric to achieve 6-sigma process capability? Assume that his process mean remains where it is.

Accepted Answer

A) 36% 
B) 40% 
C) 46% 
D) 58% 
A) 36% 
B) 40% 
C) 46% 
D) 58%

Question 13

A(n)________ cost is incurred by a company to assess its quality levels.

Accepted Answer

The answer of A(n)________ cost is incurred by a company...

Question 14

With everything else held constant, a sampling plan with c = 1 will have a lower producer's risk than a sampling plan with c = 2.

Accepted Answer

A) True 
 B)False

Question 15

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

Accepted Answer

The answer of A customer that concentrates on the ease...

Question 16

Describe the ISO 9000 family of standards, including the objectives and process of becoming certified.

Accepted Answer

ISO 9000 is a family of standards suppor

Question 17

A cell phone manufacturer inspects the video display on each color phone to verify that the screen can display all colors with the brilliance their customers have come to expect. Each phone is turned on, run through a self-test procedure, and classified as either acceptable or unacceptable based on test performance. Based on historical data, the manufacturer produces 0.1 percent defective displays. If they inspect 5000 phones each day for the next 10 days, what are the upper and lower control limits for their control chart if their sample mean mirrors their historical process average?

Accepted Answer

A) 0.0002, 0.0001 
B) 0.0142, 0.0058 
C) 0.1127, 0.0873 
D) 0.0023, 0.0000 
A) 0.0002, 0.0001 
B) 0.0142, 0.0058 
C) 0.1127, 0.0873 
D) 0.0023, 0.0000

Question 18

Floyd Electric is fabricating flanges for a new electrical motor. The flange is to be 25 millimeters in diameter with an upper tolerance limit of 26.5 millimeters and a lower tolerance limit of 23.5 millimeters. Bill Floyd took a sample consisting of ten flanges, measured the diameter and recorded the observations in the table.
 $\begin{array}{l|l|l|l|l|l|l|l|ll|}
25.69 & 25.58 & 24.78 & 24.94 & 24.87 & 24.63 & 25.70 & 25.52 & 24.95 & 24.91
\end{array}$
 What is Floyd Electric's process capability?

Accepted Answer

The process is not centered so the proce

Question 19

If a contact lens has a scratch on it, the manufacturer classifies it as defective. This is an example of a continuous variable.

Accepted Answer

A) True 
 B)False

Question 20

What are the advantages of acceptance sampling over 100% inspection?

Accepted Answer

First, 100% inspection can be extremely

Taguchi defines quality in terms of:

Which of the following is NOT a core idea of total quality management?

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:

Total Quality Management is the management of an entire organization so that it excels in all quality dimensions that are important to customers.

What is the shape of the ideal OC curve? Explain the key elements of the curve

A barbecue sauce producer sells their product in a 20-ounce bottle. Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces. If their tolerance limits are set at 20 ounces plus or minus 1 ounce, what is the process capability index of the bottle filling process?

A reduction in process variance results in a higher process capability.

What does the traditional quality loss function look like?

Money spent training an employee how to do a job mistake free is an example of an appraisal cost.

A(n)________ cost is incurred by a company to assess its quality levels.

With everything else held constant, a sampling plan with c = 1 will have a lower producer's risk than a sampling plan with c = 2.

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

Describe the ISO 9000 family of standards, including the objectives and process of becoming certified.

If a contact lens has a scratch on it, the manufacturer classifies it as defective. This is an example of a continuous variable.

What are the advantages of acceptance sampling over 100% inspection?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 5: Managing Quality

Taguchi defines quality in terms of:

Which of the following is NOT a core idea of total quality management?

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:

Total Quality Management is the management of an entire organization so that it excels in all quality dimensions that are important to customers.

What is the shape of the ideal OC curve? Explain the key elements of the curve

A barbecue sauce producer sells their product in a 20-ounce bottle. Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces. If their tolerance limits are set at 20 ounces plus or minus 1 ounce, what is the process capability index of the bottle filling process?

A reduction in process variance results in a higher process capability.

What does the traditional quality loss function look like?

Money spent training an employee how to do a job mistake free is an example of an appraisal cost.

A(n)________ cost is incurred by a company to assess its quality levels.

With everything else held constant, a sampling plan with c = 1 will have a lower producer's risk than a sampling plan with c = 2.

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

Describe the ISO 9000 family of standards, including the objectives and process of becoming certified.

If a contact lens has a scratch on it, the manufacturer classifies it as defective. This is an example of a continuous variable.

What are the advantages of acceptance sampling over 100% inspection?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters