Question 1

An R chart is used to track how much the individual observations within a sample vary.

Accepted Answer

A) True 
 B)False

Question 2

A cell phone manufacturer inspects the video display on each color phone to verify that the screen can display all colors with the brilliance their customers have come to expect. Each phone is turned on, run through a self-test procedure, and classified as either acceptable or unacceptable based on test performance. Based on historical data, the process engineer expects about 0.1 percent defective displays. How many phones should they sample to establish an average fraction defective for their statistical quality control initiative?

Accepted Answer

A) 5 
B) 50 
C) 500 
D) 5000 
A) 5 
B) 50 
C) 500 
D) 5000

Question 3

Floyd Electric is fabricating flanges for a new electrical motor. The flange is to be 25 millimeters in diameter with an upper tolerance limit of 26.5 millimeters and a lower tolerance limit of 23.5 millimeters. Bill Floyd took a sample consisting of ten flanges, measured the diameter and recorded the observations in the table. $\begin{array}{|c|c|l|l|l|l|l|l|l|l}
25.69 & 25.58 & 24.78 & 24.94 & 24.87 & 24.63 & 25.70 & 25.52 & 24.95 & 24.91
\end{array}$
 What is Floyd Electric's process capability index?

Accepted Answer

A) 1.08 
B) 1.33 
C) 1.42 
D) 1.66 
A) 1.08 
B) 1.33 
C) 1.42 
D) 1.66

Question 4

Costs incurred by defects that occur prior to delivery to the customer are called:

Accepted Answer

A) external failure costs. 
B) internal failure costs. 
C) appraisal costs. 
D) prevention costs. 
A) external failure costs. 
B) internal failure costs. 
C) appraisal costs. 
D) prevention costs.

Question 5

________ measures refer to the presence or absence of a particular characteristic.

Accepted Answer

The answer of ________ measures refer to the presence or...

Question 6

A housekeeping supervisor inspects rooms after the staff has cleaned them and compares their staff's performance against a checklist of items that should be cleaned, replaced, etc., according to standard operating procedure at the hotel. Over the past week she finds three rooms that have cleaning mistakes out of the 140 rooms she has inspected. How many additional rooms should she sample to establish an average fraction defective for the p chart she would like to make to monitor this process?

Accepted Answer

A) 78 
B) 93 
C) 108 
D) 133 
A) 78 
B) 93 
C) 108 
D) 133

Question 7

Garvin's dimension of reliability is satisfied if the product fails infrequently.

Accepted Answer

A) True 
 B)False

Question 8

Describe the four quality-related costs and tell how they are related.

Accepted Answer

The four quality-related costs are inter

Question 9

What are the seven core ideas of total quality management?

Accepted Answer

The seven core principles of total quali

Question 10

A barbecue sauce producer makes their product in an 80-ounce bottle for a specialty store. Their historical process mean has been 80 ounces and their tolerance limits are set at 80 ounces plus or minus 1 ounce. What does their process standard deviation need to be in order to sustain a process capability ratio of 1.66?

Accepted Answer

A) 0.10 
B) 0.20 
C) 0.25 
D) 0.33 
A) 0.10 
B) 0.20 
C) 0.25 
D) 0.33

Question 11

The probability of accepting a lot with worse quality than the lot tolerance percent defective level is ________.

Accepted Answer

beta, cons

Question 12

A pizza delivery service wants to track their delivery times. They take eight samples of four deliveries and record the following data. What are the upper and lower control limits of their R-chart? $$\begin{array} { | l | c | c | c | c | c | c | c | c | } 
\hline \text { Sample \# } & \mathbf { 1 } & \mathbf { 2 } & \mathbf { 3 } & \mathbf { 4 } & \mathbf { 5 } & \mathbf { 6 } & \mathbf { 7 } & \mathbf { 8 } \
\hline \text { Item \#1 } & 21.1 & 20.2 & 24.1 & 22.6 & 21.2 & 20.9 & 22.4 & 20.9 \
\hline \text { Item \#2 } & 21.7 & 20.6 & 21.7 & 21.7 & 24.1 & 23.5 & 24.6 & 24.7 \
\hline \text { Item \#3 } & 23.0 & 24.5 & 23.2 & 23.0 & 20.6 & 22.8 & 23.4 & 22.8 \
\hline \text { Item \#4 } & 20.3 & 23.5 & 24.4 & 25.0 & 20.7 & 23.2 & 23.3 & 24.5 \
\hline
\end{array}$$

Accepted Answer

A) 24.9, 20.3 
B) 7.2, 0.0 
C) 3.1, 0.0 
D) 22.6, 0.0 
A) 24.9, 20.3 
B) 7.2, 0.0 
C) 3.1, 0.0 
D) 22.6, 0.0

Question 13

A barbecue sauce producer makes their product in an 80-ounce bottle for a specialty store. Their historical process mean has been 80.1 ounces and their tolerance limits are set at 80 ounces plus or minus 1 ounce. What does their process standard deviation need to be in order to sustain a process capability index of 1.5?

Accepted Answer

A) 0.10 
B) 0.15 
C) 0.20 
D) 0.25 
A) 0.10 
B) 0.15 
C) 0.20 
D) 0.25

Question 14

A hot tub manufacturer wants the thermostat to control water temperature to within one degree when set at 130 degrees Fahrenheit. They randomly select 10 hot tubs, set the thermostats to 130, and record the following data with an infrared thermometer that has recently been calibrated.
 $$\begin{array} { | l | l | l | l | l | l | l | l | l | l | l | } 
\hline \text { Temp } & 129.9 & 129.7 & 130.2 & 129.7 & 129.8 & 130 & 129.6 & 131 & 130.3 & 129.8 \
\hline
\end{array}$$ What is their process capability?

Accepted Answer

@#LAT-DLM& = @#LAT-DLM& @#LAT-DLM& = @#LAT-DLM& @#LAT-DLM& = @#LAT-DLM& @#LAT-DLM& = 130.0 @#LAT-DLM& = @#LAT-DLM& @#LAT-DLM& = 0.

Question 15

Floyd Electric is fabricating flanges for a new electrical motor. The flange is to be 25 millimeters in diameter with an upper tolerance limit of 26.5 millimeters and a lower tolerance limit of 23.5 millimeters. Bill Floyd took a sample consisting of ten flanges, measured the diameter and recorded the observations in the table. $$\begin{array} { | l | l | l | l | l | l | l | l | l | l } 
25.69 & 25.58 & 24.78 & 24.94 & 24.87 & 24.63 & 25.70 & 25.52 & 24.95 & 24.91
\end{array}$$ What is Floyd Electric's process standard deviation?

Accepted Answer

A) 0.15 
B) 0.17 
C) 0.42 
D) 0.39 
A) 0.15 
B) 0.17 
C) 0.42 
D) 0.39

Question 16

Process owners are empowered employees that have the authority and responsibility for improving the organization's business processes.

Accepted Answer

A) True 
 B)False

Question 17

Describe the Taguchi quality loss function. What is its shape and what are the implications of this curve?

Accepted Answer

The Taguchi quality loss function is a p

Question 18

Appraisal costs can occur when a company has NOT produced any defective items.

Accepted Answer

A) True 
 B)False

Question 19

On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room. You noted the comfort of the accommodations, the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system. This dimension of quality is:

Accepted Answer

A) aesthetics. 
B) performance. 
C) features. 
D) perceived quality. 
A) aesthetics. 
B) performance. 
C) features. 
D) perceived quality.

Question 20

Define employee empowerment and process ownership. How are these two concepts related?

Accepted Answer

Employee empowerment means giving employ

An R chart is used to track how much the individual observations within a sample vary.

Costs incurred by defects that occur prior to delivery to the customer are called:

________ measures refer to the presence or absence of a particular characteristic.

Garvin's dimension of reliability is satisfied if the product fails infrequently.

Describe the four quality-related costs and tell how they are related.

What are the seven core ideas of total quality management?

The probability of accepting a lot with worse quality than the lot tolerance percent defective level is ________.

Process owners are empowered employees that have the authority and responsibility for improving the organization's business processes.

Describe the Taguchi quality loss function. What is its shape and what are the implications of this curve?

Appraisal costs can occur when a company has NOT produced any defective items.

Define employee empowerment and process ownership. How are these two concepts related?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 5: Managing Quality

An R chart is used to track how much the individual observations within a sample vary.

Costs incurred by defects that occur prior to delivery to the customer are called:

________ measures refer to the presence or absence of a particular characteristic.

Garvin's dimension of reliability is satisfied if the product fails infrequently.

Describe the four quality-related costs and tell how they are related.

What are the seven core ideas of total quality management?

The probability of accepting a lot with worse quality than the lot tolerance percent defective level is ________.

Process owners are empowered employees that have the authority and responsibility for improving the organization's business processes.

Describe the Taguchi quality loss function. What is its shape and what are the implications of this curve?

Appraisal costs can occur when a company has NOT produced any defective items.

Define employee empowerment and process ownership. How are these two concepts related?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters