Exam 2: Enterprise Systems

The existence of the customer record,including the ______________________________,provides the basic authorization required to accept and record the customer order.

Product life-cycle management (PLM)software manages product data from design through manufacture,and disposal.

The value chain is a chain of activities performed by the organization to transform outputs into inputs valued by the customer.

Which of the following is included in the first step in the order-to-cash process?

______________________________ are older systems that may exist in an organization when a newer system,such as an ERP,is installed.

Software that builds and maintains an organization's customer-related database is known as

______________________________ software allows an organization's customers to complete an inquiry,perform a task (including sales),or troubleshoot problems,without the aid of an organization's employees.

The data captured as business events occur should be sufficient for someone who was not a party to the event to understand and reconstruct what happened.

The purchase-to-pay process includes the events surrounding the sale of goods to a customer,the recognition of revenue,and the collection of the customer payment.

What is the correct sequence of the order-to-cash process?

The ______________________________ of the value chain are those that provide infrastructure and include functions such as procurement,information technology,human resources and accounting.

Primary activities of the value chain include

In an enterprise system,once a customer order is completed,the purchasing function can be immediately informed that the merchandise has been sold and may need to be replenished.

What are the primary activities of the value chain and what are some of the main functions included in the value chain?

______________________________ such as requiring separate authorizations for data-maintenance and business event processing activities is important in the prevention of many fraudulent activities.

A collection of entity/event instances is a

Steps in the sales and distribution process include all of the following except

The ____ module of the SAP system handles internal accounting including cost center accounting,activity-based accounting,and budgeting.

A(n)______________________________ is a collection of related characters that comprise an attribute,such as a customer number or name.

The enterprise system might help purchase office equipment by