Question 1

Pricing for a service should primarily relate to the cost of providing the service and has little to do with capacity issues the service provider might face.

Accepted Answer

A) True 
 B)False

Question 2

In an overview of the major operations planning activities in a typical logistics organization,which of the following activities most immediately follows aggregate sales and operations planning?

Accepted Answer

A)  Process planning 
B)  Strategic capacity planning 
C)  Vehicle dispatching 
D)  Vehicle capacity planning 
E)  Warehouse receipt planning 
A)  Process planning 
B)  Strategic capacity planning 
C)  Vehicle dispatching 
D)  Vehicle capacity planning 
E)  Warehouse receipt planning

Question 3

The main purpose of aggregate operations planning is to specify the optimal combination of which of the following?

Accepted Answer

A)  Workforce levels and inventory on hand 
B)  Inventory on hand and financing costs for that inventory 
C)  The strategic plan and the products available for sale 
D)  The workforce level and the degree of automation 
E)  Operational costs and the cash flow to support operations 
A)  Workforce levels and inventory on hand 
B)  Inventory on hand and financing costs for that inventory 
C)  The strategic plan and the products available for sale 
D)  The workforce level and the degree of automation 
E)  Operational costs and the cash flow to support operations

Question 4

The aggregate operations plan is developed from the master schedule and the strategic capacity plan.

Accepted Answer

A) True 
 B)False

Question 5

In services,once the aggregate staffing level is determined,the focus is on short-term workforce and customer scheduling.

Accepted Answer

A) True 
 B)False

Question 6

Firms facing cyclical demand fluctuations would be wise to introduce complementary products whose cycles are the same as their current products.

Accepted Answer

A) True 
 B)False

Question 7

Yield management is an important tool that can be used to shape demand patterns.

Accepted Answer

A) True 
 B)False

Question 8

Order scheduling is the step in the aggregate operations planning process that immediately follows material requirements planning.

Accepted Answer

A) True 
 B)False

Question 9

The master production schedule is a crucial input into the aggregate operations plan.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following methods discussed in the text requires generating several alternative aggregate plans?

Accepted Answer

A)  Trial and error 
B)  Production smoothing 
C)  Graphing and charting 
D)  Aggregate plan simulation 
E)  Cut and try 
A)  Trial and error 
B)  Production smoothing 
C)  Graphing and charting 
D)  Aggregate plan simulation 
E)  Cut and try

Question 11

Which of the following is not one of the "number of interesting issues that arise in yield management?"

Accepted Answer

A)  Pricing structures must appear logical to the customer and justify different prices 
B)  Designing yield management programs that cannot be imitated by a competitor 
C)  How to handle variability in customer arrivals,duration,and interval 
D)  Managing the service process 
E)  Training workers and managers to work in a yield management environment 
A)  Pricing structures must appear logical to the customer and justify different prices 
B)  Designing yield management programs that cannot be imitated by a competitor 
C)  How to handle variability in customer arrivals,duration,and interval 
D)  Managing the service process 
E)  Training workers and managers to work in a yield management environment

Question 12

The sales and marketing plans are typically developed separately from the aggregate operations plan as a way of cross-checking results to insure the integrity of assumptions about the future.

Accepted Answer

A) True 
 B)False

Question 13

A rate fence is a logical justification for different prices for what is essentially the same service.

Accepted Answer

A) True 
 B)False

Question 14

What are the four main categories of cost relevant to aggregate operations planning?
1.____________________________
2.____________________________
3.____________________________
4.____________________________

Accepted Answer

(1 Basic production costs; (2 Costs asso

Question 15

In an overview of the major operations planning activities in a typical organization,which of the following activities precedes aggregate sales and operations planning?

Accepted Answer

A)  Process planning 
B)  Workforce scheduling 
C)  Master production scheduling 
D)  Materials requirements planning 
E)  Order scheduling 
A)  Process planning 
B)  Workforce scheduling 
C)  Master production scheduling 
D)  Materials requirements planning 
E)  Order scheduling

Question 16

A rate fence is a person who books airline seats at low rates far in advance and sells the seats at a profit later.

Accepted Answer

A) True 
 B)False

Question 17

In an overview of the major operations planning activities in a typical service organization,which of the following activities follows aggregate sales and operations planning?

Accepted Answer

A)  Process planning 
B)  Workforce scheduling 
C)  Master scheduling 
D)  Materials requirements planning 
E)  Order scheduling 
A)  Process planning 
B)  Workforce scheduling 
C)  Master scheduling 
D)  Materials requirements planning 
E)  Order scheduling

Question 18

Maintaining a stable workforce working at a constant output rate while shortages and surpluses are absorbed by fluctuating inventory levels,order backlogs and allowing lost sales is which of the following production planning strategies?

Accepted Answer

A)  Stable workforce,variable work hours 
B)  Chase 
C)  Level 
D)  Full employment 
E)  Skill maintenance 
A)  Stable workforce,variable work hours 
B)  Chase 
C)  Level 
D)  Full employment 
E)  Skill maintenance

Question 19

The sales and operations planning process consists of a series of meetings.

Accepted Answer

A) True 
 B)False

Question 20

The operations plan should not be updated but should be followed precisely until the longest-term planning horizon has passed.

Accepted Answer

A) True 
 B)False

Pricing for a service should primarily relate to the cost of providing the service and has little to do with capacity issues the service provider might face.

In an overview of the major operations planning activities in a typical logistics organization,which of the following activities most immediately follows aggregate sales and operations planning?

The main purpose of aggregate operations planning is to specify the optimal combination of which of the following?

The aggregate operations plan is developed from the master schedule and the strategic capacity plan.

In services,once the aggregate staffing level is determined,the focus is on short-term workforce and customer scheduling.

Firms facing cyclical demand fluctuations would be wise to introduce complementary products whose cycles are the same as their current products.

Yield management is an important tool that can be used to shape demand patterns.

Order scheduling is the step in the aggregate operations planning process that immediately follows material requirements planning.

The master production schedule is a crucial input into the aggregate operations plan.

Which of the following methods discussed in the text requires generating several alternative aggregate plans?

Which of the following is not one of the "number of interesting issues that arise in yield management?"

The sales and marketing plans are typically developed separately from the aggregate operations plan as a way of cross-checking results to insure the integrity of assumptions about the future.

A rate fence is a logical justification for different prices for what is essentially the same service.

What are the four main categories of cost relevant to aggregate operations planning? 1. 2. 3. 4.

In an overview of the major operations planning activities in a typical organization,which of the following activities precedes aggregate sales and operations planning?

A rate fence is a person who books airline seats at low rates far in advance and sells the seats at a profit later.

In an overview of the major operations planning activities in a typical service organization,which of the following activities follows aggregate sales and operations planning?

Maintaining a stable workforce working at a constant output rate while shortages and surpluses are absorbed by fluctuating inventory levels,order backlogs and allowing lost sales is which of the following production planning strategies?

The sales and operations planning process consists of a series of meetings.

The operations plan should not be updated but should be followed precisely until the longest-term planning horizon has passed.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 8: Sales and Operations Planning

Pricing for a service should primarily relate to the cost of providing the service and has little to do with capacity issues the service provider might face.

In an overview of the major operations planning activities in a typical logistics organization,which of the following activities most immediately follows aggregate sales and operations planning?

The main purpose of aggregate operations planning is to specify the optimal combination of which of the following?

The aggregate operations plan is developed from the master schedule and the strategic capacity plan.

In services,once the aggregate staffing level is determined,the focus is on short-term workforce and customer scheduling.

Firms facing cyclical demand fluctuations would be wise to introduce complementary products whose cycles are the same as their current products.

Yield management is an important tool that can be used to shape demand patterns.

Order scheduling is the step in the aggregate operations planning process that immediately follows material requirements planning.

The master production schedule is a crucial input into the aggregate operations plan.

Which of the following methods discussed in the text requires generating several alternative aggregate plans?

Which of the following is not one of the "number of interesting issues that arise in yield management?"

The sales and marketing plans are typically developed separately from the aggregate operations plan as a way of cross-checking results to insure the integrity of assumptions about the future.

A rate fence is a logical justification for different prices for what is essentially the same service.

What are the four main categories of cost relevant to aggregate operations planning? 1.____________________________ 2.____________________________ 3.____________________________ 4.____________________________

In an overview of the major operations planning activities in a typical organization,which of the following activities precedes aggregate sales and operations planning?

A rate fence is a person who books airline seats at low rates far in advance and sells the seats at a profit later.

In an overview of the major operations planning activities in a typical service organization,which of the following activities follows aggregate sales and operations planning?

Maintaining a stable workforce working at a constant output rate while shortages and surpluses are absorbed by fluctuating inventory levels,order backlogs and allowing lost sales is which of the following production planning strategies?

The sales and operations planning process consists of a series of meetings.

The operations plan should not be updated but should be followed precisely until the longest-term planning horizon has passed.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

What are the four main categories of cost relevant to aggregate operations planning? 1. 2. 3. 4.