Exam 8: Project Quality Management

A certainty factor of 1.960 is used for ____ percent desired certainty.

Project quality management involves ____ main processes.

All of the Six Sigma principles are brand new.

Top management and ____________________ can have the greatest impact on the quality of projects by doing a good job of quality assurance.

Most people simply accept poor quality from many information technology products.

Important tools used in the ____ phase of the DMAIC process include a project charter,a description of customer requirements,process maps,and Voice of the Customer (VOC)data.

____________________ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

Design of experiments cannot be applied to project management issues such as cost and schedule trade-offs.

Watts S.Humphrey defines a(n)____________________ as anything that must be changed before delivery of the program.

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

A ____ is a graphic display of data that illustrates the results of a process over time.

____ addresses the ease of performing maintenance on a product.

Modern quality management requires customer satisfaction,prefers prevention to inspection,and recognizes management responsibility for quality.

____________________ diagrams trace complaints about quality problems back to the responsible production operations.

Performing ____________________ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

The main outputs of ____ are a quality management plan,quality metrics,quality checklists,a process improvement plan,and project document updates.

____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

In TQC,product quality is less important than production rates,and workers are not allowed to stop production whenever a quality problem occurs.

Project managers are ultimately responsible for quality management on their projects.

_________________________ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.