Exam 8: Project Quality Management

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Sample size = 0.25 * (____________________/acceptable error)2

(Short Answer)
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Most information technology products can reach 100 percent reliability.

(True/False)
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Performing ____________________ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

(Short Answer)
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Continuous quality improvement is not a goal of quality assurance.

(True/False)
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The ____ ultimately decides if quality is acceptable.

(Multiple Choice)
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Minimizing defects does not matter if an organization is making a product that no one wants to buy.

(True/False)
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The ____ states that if seven data points in a row are all below the mean,above the mean,or are all increasing or decreasing,then the process needs to be examined for non-random problems.

(Multiple Choice)
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The ____________________ means taking responsibility for failures or not meeting quality expectations.

(Short Answer)
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____ is an independent test performed by end users prior to accepting the delivered system.

(Multiple Choice)
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____ is the degree to which a system performs its intended function.

(Multiple Choice)
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ISO 9000 provides minimum requirements needed for an organization to meet its quality certification standards.

(True/False)
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In any normal distribution,____ percent of the population is within three standard deviations of the mean.

(Multiple Choice)
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Examples of common ____________________ include failure rates of products produced,availability of goods and services,and customer satisfaction ratings.

(Short Answer)
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It is important to clarify what functions and features the system must perform,and what functions and features are optional.

(True/False)
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____,a quality system standard developed by the ISO,is a three-part,continuous cycle of planning,controlling,and documenting quality in an organization.

(Multiple Choice)
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The purpose of ______________________________ is to ensure that the project will satisfy the needs for which it was undertaken.

(Short Answer)
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Standard deviation and ____________________ are fundamental concepts for understanding quality control charts.

(Short Answer)
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A(n)____________________ is a histogram that can help you identify and prioritize problem areas.

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Only in-house auditors can perform quality audits.

(True/False)
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Understanding which variables affect outcome is a very important part of quality planning.

(True/False)
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