Question 1

What mistake did McKing make in approaching the introduction of pizza?

Accepted Answer

McKing failed to consider oper

Question 2

If you were an executive at McKing,how would you proceed with the introduction of pizza into the restaurants?

Accepted Answer

Students' answers will vary,bu

Question 3

A hospital having an x-ray,obstetrics,emergency room,and other units probably would best be classified as a(n)

Accepted Answer

A)  intermittent organization. 
B)  project organization. 
C)  continuous manufacturing organization. 
D)  fixed organization. 
E)  HMO. 
A)  intermittent organization. 
B)  project organization. 
C)  continuous manufacturing organization. 
D)  fixed organization. 
E)  HMO.

Question 4

To receive a haircut,you generally have to go to a barbershop or salon.To which of the following characteristics does this pertain?

Accepted Answer

A)  Uniformity of inputs 
B)  Uniformity of outputs 
C)  Labor required 
D)  Measurement of productivity 
E)  Nature and consumption of output 
A)  Uniformity of inputs 
B)  Uniformity of outputs 
C)  Labor required 
D)  Measurement of productivity 
E)  Nature and consumption of output

Question 5

What is the economic order quantity model?

Accepted Answer

To control the number of items maintaine

Question 6

How have computers and robots influenced the operations of business?

Accepted Answer

Technological developments like computer

Question 7

Quality

Accepted Answer

A)  is a concern only for manufacturing companies. 
B)  is a concern only for service providers. 
C)  refers to the price charged for a product. 
D)  is a critical element of operations management. 
E)  depends on employees' perceptions. 
A)  is a concern only for manufacturing companies. 
B)  is a concern only for service providers. 
C)  refers to the price charged for a product. 
D)  is a critical element of operations management. 
E)  depends on employees' perceptions.

Question 8

To ensure quality and efficiency,operations managers take ________ at various points in the transformation process and compare them to established standards.

Accepted Answer

A)  breaks 
B)  adjustments 
C)  calculations 
D)  marketing research 
E)  feedback 
A)  breaks 
B)  adjustments 
C)  calculations 
D)  marketing research 
E)  feedback

Question 9

A primary reason for using standardization is to

Accepted Answer

A)  reduce production costs. 
B)  increase consumer options. 
C)  reduce product quality. 
D)  increase variations. 
E)  foster creativity. 
A)  reduce production costs. 
B)  increase consumer options. 
C)  reduce product quality. 
D)  increase variations. 
E)  foster creativity.

Question 10

How could this product introduction have been coordinated to avoid the problems that were encountered?

Accepted Answer

Introduction of this product could have

Question 11

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 12

Service businesses cannot incorporate quality standards.

Accepted Answer

A) True 
 B)False

Question 13

Operations management has the primary responsibility for

Accepted Answer

A)  determining customer wants and needs. 
B)  conducting research on goods/service feasibility. 
C)  creating products that satisfy customers. 
D)  developing an appropriate distribution system. 
E)  deciding what promotional activities will be best. 
A)  determining customer wants and needs. 
B)  conducting research on goods/service feasibility. 
C)  creating products that satisfy customers. 
D)  developing an appropriate distribution system. 
E)  deciding what promotional activities will be best.

Question 14

A company that uses a fixed-position layout is often called a project organization because it is involved in large,complex projects.

Accepted Answer

A) True 
 B)False

Question 15

A planning system that schedules the precise quantity of materials needed for production is called a just-in-time system.

Accepted Answer

A) True 
 B)False

Question 16

Why do the products of service providers tend to be more customized than those of manufacturers?

Accepted Answer

A)  Differing customers have differing needs 
B)  Because all customers are the same 
C)  Technological innovations have reduced variability 
D)  There is more capital required in service provision 
E)  It is easy to measure productivity 
A)  Differing customers have differing needs 
B)  Because all customers are the same 
C)  Technological innovations have reduced variability 
D)  There is more capital required in service provision 
E)  It is easy to measure productivity

Question 17

Quality is a critical element of operations management.

Accepted Answer

A) True 
 B)False

Question 18

Intermittent organizations typically use the fixed-position layout.

Accepted Answer

A) True 
 B)False

Question 19

Within organizations,purchasing is also referred to as

Accepted Answer

A)  consumption. 
B)  disposition. 
C)  acquisitions. 
D)  procurement. 
E)  budgeting. 
A)  consumption. 
B)  disposition. 
C)  acquisitions. 
D)  procurement. 
E)  budgeting.

Question 20

Compared to service providers,manufacturers generally

Accepted Answer

A)  are more labor intensive. 
B)  are more capital intensive. 
C)  customize their outputs. 
D)  have difficulty measuring productivity. 
E)  produce intangible outputs. 
A)  are more labor intensive. 
B)  are more capital intensive. 
C)  customize their outputs. 
D)  have difficulty measuring productivity. 
E)  produce intangible outputs.

What mistake did McKing make in approaching the introduction of pizza?

If you were an executive at McKing,how would you proceed with the introduction of pizza into the restaurants?

A hospital having an x-ray,obstetrics,emergency room,and other units probably would best be classified as a(n)

To receive a haircut,you generally have to go to a barbershop or salon.To which of the following characteristics does this pertain?

What is the economic order quantity model?

How have computers and robots influenced the operations of business?

Quality

To ensure quality and efficiency,operations managers take ________ at various points in the transformation process and compare them to established standards.

A primary reason for using standardization is to

How could this product introduction have been coordinated to avoid the problems that were encountered?

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Service businesses cannot incorporate quality standards.

Operations management has the primary responsibility for

A company that uses a fixed-position layout is often called a project organization because it is involved in large,complex projects.

A planning system that schedules the precise quantity of materials needed for production is called a just-in-time system.

Why do the products of service providers tend to be more customized than those of manufacturers?

Quality is a critical element of operations management.

Intermittent organizations typically use the fixed-position layout.

Within organizations,purchasing is also referred to as

Compared to service providers,manufacturers generally

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Motivating the Workforce

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters

Exam 8: Managing Service and Manufacturing Operations

What mistake did McKing make in approaching the introduction of pizza?

If you were an executive at McKing,how would you proceed with the introduction of pizza into the restaurants?

A hospital having an x-ray,obstetrics,emergency room,and other units probably would best be classified as a(n)

To receive a haircut,you generally have to go to a barbershop or salon.To which of the following characteristics does this pertain?

What is the economic order quantity model?

How have computers and robots influenced the operations of business?

Quality

To ensure quality and efficiency,operations managers take ________ at various points in the transformation process and compare them to established standards.

A primary reason for using standardization is to

How could this product introduction have been coordinated to avoid the problems that were encountered?

Production refers to all the activities involved in producing products,while operations refers to the physical process of transforming resources into goods and services.

Service businesses cannot incorporate quality standards.

Operations management has the primary responsibility for

A company that uses a fixed-position layout is often called a project organization because it is involved in large,complex projects.

A planning system that schedules the precise quantity of materials needed for production is called a just-in-time system.

Why do the products of service providers tend to be more customized than those of manufacturers?

Quality is a critical element of operations management.

Intermittent organizations typically use the fixed-position layout.

Within organizations,purchasing is also referred to as

Compared to service providers,manufacturers generally

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Motivating the Workforce

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters