Question 1

When managing quality in manufacturing,when is sampling likely to be used?

Accepted Answer

A)  When inspection tests are destructive 
B)  When every product absolutely must be tested because of human life and safety 
C)  To assess the quality of services 
D)  To assess the quality of work-in-process goods 
E)  Sampling is generally used in conjunction with inspection tests 
A)  When inspection tests are destructive 
B)  When every product absolutely must be tested because of human life and safety 
C)  To assess the quality of services 
D)  To assess the quality of work-in-process goods 
E)  Sampling is generally used in conjunction with inspection tests

Question 2

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

Accepted Answer

A)  outputs 
B)  inputs 
C)  products 
D)  services 
E)  intangibles 
A)  outputs 
B)  inputs 
C)  products 
D)  services 
E)  intangibles

Question 3

Manufacturers' products are typically

Accepted Answer

A)  more labor intensive than service providers'. 
B)  less uniform than service providers'. 
C)  more difficult to inventory than service providers'. 
D)  more standardized than service providers'. 
E)  cheaper than service providers'. 
A)  more labor intensive than service providers'. 
B)  less uniform than service providers'. 
C)  more difficult to inventory than service providers'. 
D)  more standardized than service providers'. 
E)  cheaper than service providers'.

Question 4

The ISO 9000 is a series of international quality management standards for organizations.

Accepted Answer

A) True 
 B)False

Question 5

Facility location decisions are complex because

Accepted Answer

A)  all customers want plants nearby. 
B)  transportation costs are prohibitively high. 
C)  delivery speed is not very important. 
D)  proximity to market is not very important. 
E)  they involve the evaluation of a number of important factors and the costs are high. 
A)  all customers want plants nearby. 
B)  transportation costs are prohibitively high. 
C)  delivery speed is not very important. 
D)  proximity to market is not very important. 
E)  they involve the evaluation of a number of important factors and the costs are high.

Question 6

Describe the transformation process,from inputs to outputs,for a good or service of your choosing.

Accepted Answer

Students' answers will vary de

Question 7

For most organizations,the ultimate goal of the transformation process is to produce outputs that are worth more than the combined costs of inputs.

Accepted Answer

A) True 
 B)False

Question 8

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

Accepted Answer

A)  processes. 
B)  outputs. 
C)  inventory. 
D)  inputs. 
E)  maintenance costs. 
A)  processes. 
B)  outputs. 
C)  inventory. 
D)  inputs. 
E)  maintenance costs.

Question 9

Inspection reveals whether a product meets quality standards.

Accepted Answer

A) True 
 B)False

Question 10

Modular design allows products to be repaired quickly,but the components are often expensive.

Accepted Answer

A) True 
 B)False

Question 11

What is sustainability and how does it pertain to manufacturing?

Accepted Answer

Sustainability deals with reducing the c

Question 12

The process of determining how many supplies and goods are needed,keeping track of quantities on hand,each item's location,and who is responsible for it is called

Accepted Answer

A)  the economic order quantity model. 
B)  just-in-time inventory management. 
C)  material-requirements planning. 
D)  inventory control. 
E)  procurement. 
A)  the economic order quantity model. 
B)  just-in-time inventory management. 
C)  material-requirements planning. 
D)  inventory control. 
E)  procurement.

Question 13

The nature of the service provider's product requires

Accepted Answer

A)  less employee input. 
B)  a higher degree of customer contact. 
C)  a lesser degree of customer contact. 
D)  more expensive inputs. 
E)  more standardization. 
A)  less employee input. 
B)  a higher degree of customer contact. 
C)  a lesser degree of customer contact. 
D)  more expensive inputs. 
E)  more standardization.

Question 14

Building a computer so that components can be installed in different configurations to meet customers' needs is a result of

Accepted Answer

A)  flexible manufacturing. 
B)  modular design. 
C)  customization. 
D)  specialization. 
E)  varied engineering. 
A)  flexible manufacturing. 
B)  modular design. 
C)  customization. 
D)  specialization. 
E)  varied engineering.

Question 15

A planning system that schedules the precise quantity of materials needed for production is called

Accepted Answer

A)  just-in-time management. 
B)  material-requirements planning. 
C)  economic order quantities. 
D)  flexible scheduling. 
E)  cycle time management. 
A)  just-in-time management. 
B)  material-requirements planning. 
C)  economic order quantities. 
D)  flexible scheduling. 
E)  cycle time management.

Question 16

Manufacturers and service providers differ in the nature and consumption of their output.

Accepted Answer

A) True 
 B)False

Question 17

The first step in quality control for any organization is

Accepted Answer

A)  inspection. 
B)  establishing standards. 
C)  sampling. 
D)  implementation. 
E)  correction. 
A)  inspection. 
B)  establishing standards. 
C)  sampling. 
D)  implementation. 
E)  correction.

Question 18

If an employee is associated with producing goods,services,and ideas that satisfy the needs of customers,then she works most closely with

Accepted Answer

A)  financing. 
B)  budgeting. 
C)  production. 
D)  human resources. 
E)  operations. 
A)  financing. 
B)  budgeting. 
C)  production. 
D)  human resources. 
E)  operations.

Question 19

What is operations management?

Accepted Answer

Operations management is the development

Question 20

Which of the following is not a point of difference between service providers and manufacturers?

Accepted Answer

A)  Services are more labor-intensive 
B)  Manufacturing has more uniform outputs 
C)  Services do not undergo a transformation process 
D)  It is straightforward to measure manufacturing productivity 
E)  Services have less control over the variability of their inputs 
A)  Services are more labor-intensive 
B)  Manufacturing has more uniform outputs 
C)  Services do not undergo a transformation process 
D)  It is straightforward to measure manufacturing productivity 
E)  Services have less control over the variability of their inputs

When managing quality in manufacturing,when is sampling likely to be used?

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

Manufacturers' products are typically

The ISO 9000 is a series of international quality management standards for organizations.

Facility location decisions are complex because

Describe the transformation process,from inputs to outputs,for a good or service of your choosing.

For most organizations,the ultimate goal of the transformation process is to produce outputs that are worth more than the combined costs of inputs.

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

Inspection reveals whether a product meets quality standards.

Modular design allows products to be repaired quickly,but the components are often expensive.

What is sustainability and how does it pertain to manufacturing?

The process of determining how many supplies and goods are needed,keeping track of quantities on hand,each item's location,and who is responsible for it is called

The nature of the service provider's product requires

Building a computer so that components can be installed in different configurations to meet customers' needs is a result of

A planning system that schedules the precise quantity of materials needed for production is called

Manufacturers and service providers differ in the nature and consumption of their output.

The first step in quality control for any organization is

If an employee is associated with producing goods,services,and ideas that satisfy the needs of customers,then she works most closely with

What is operations management?

Which of the following is not a point of difference between service providers and manufacturers?

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Motivating the Workforce

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters

Exam 8: Managing Service and Manufacturing Operations

When managing quality in manufacturing,when is sampling likely to be used?

Money,employees,time,and equipment represent an airline's ________ to the transformation process.

Manufacturers' products are typically

The ISO 9000 is a series of international quality management standards for organizations.

Facility location decisions are complex because

Describe the transformation process,from inputs to outputs,for a good or service of your choosing.

For most organizations,the ultimate goal of the transformation process is to produce outputs that are worth more than the combined costs of inputs.

Viewed from the perspective of operations,the money used to purchase a carpenter's tools and the electricity used to run his power saw are

Inspection reveals whether a product meets quality standards.

Modular design allows products to be repaired quickly,but the components are often expensive.

What is sustainability and how does it pertain to manufacturing?

The process of determining how many supplies and goods are needed,keeping track of quantities on hand,each item's location,and who is responsible for it is called

The nature of the service provider's product requires

Building a computer so that components can be installed in different configurations to meet customers' needs is a result of

A planning system that schedules the precise quantity of materials needed for production is called

Manufacturers and service providers differ in the nature and consumption of their output.

The first step in quality control for any organization is

If an employee is associated with producing goods,services,and ideas that satisfy the needs of customers,then she works most closely with

What is operations management?

Which of the following is not a point of difference between service providers and manufacturers?

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Motivating the Workforce

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters