Question 1

The performance appraisal provides information about

Accepted Answer

A)  employees' personal lives. 
B)  the informal organization. 
C)  what is on the grapevine. 
D)  the quality of selection programs. 
E)  product quality. 
A)  employees' personal lives. 
B)  the informal organization. 
C)  what is on the grapevine. 
D)  the quality of selection programs. 
E)  product quality.

Question 2

It is not necessary to verify an applicant's references because most applicants tell the truth on applications or résumés.

Accepted Answer

A) True 
 B)False

Question 3

What are some of the benefits associated with having a culturally diverse workforce?

Accepted Answer

Creating and maintaining a culturally di

Question 4

Wages are based on the number of hours an employee works or the output achieved.

Accepted Answer

A) True 
 B)False

Question 5

______ is forming a pool of qualified applicants from which management can select new employees.

Accepted Answer

A)  Human resources management 
B)  Interviewing 
C)  Headhunting 
D)  Selecting 
E)  Recruiting 
A)  Human resources management 
B)  Interviewing 
C)  Headhunting 
D)  Selecting 
E)  Recruiting

Question 6

The planning function of human resources management includes determining the status of current personnel when planning human resource needs for the future.

Accepted Answer

A) True 
 B)False

Question 7

Subjective evaluation tools include

Accepted Answer

A)  ranking systems. 
B)  number of defective products turned out. 
C)  number of houses sold. 
D)  sales volume in dollars. 
E)  number of customer referrals. 
A)  ranking systems. 
B)  number of defective products turned out. 
C)  number of houses sold. 
D)  sales volume in dollars. 
E)  number of customer referrals.

Question 8

Downsizing is most likely the result of

Accepted Answer

A)  violations of company rules. 
B)  excessive absenteeism. 
C)  frequent tardiness. 
D)  efforts to increase productivity and competitiveness. 
E)  excellent work. 
A)  violations of company rules. 
B)  excessive absenteeism. 
C)  frequent tardiness. 
D)  efforts to increase productivity and competitiveness. 
E)  excellent work.

Question 9

What are some of the potential problems that must be dealt with after an organization experiences a major trauma such as massive layoffs?

Accepted Answer

After a major layoff,employee morale is

Question 10

Work by management theorists such as Herzberg has helped managers to better understand human relations.

Accepted Answer

A) True 
 B)False

Question 11

Managers must take care to warn employees when their performance is unacceptable.

Accepted Answer

A) True 
 B)False

Question 12

What are some external sources for firms to search in order to find qualified applications to fill positions?

Accepted Answer

External sources include newspaper adver

Question 13

Having a diverse workforce has many benefits.One benefit is

Accepted Answer

A)  faster decision making. 
B)  increased conflict among workers of different cultural groups. 
C)  decreased employee commitment. 
D)  a greater ability to serve the needs of a diverse customer base. 
E)  decreased costs associated with reaching diverse target markets. 
A)  faster decision making. 
B)  increased conflict among workers of different cultural groups. 
C)  decreased employee commitment. 
D)  a greater ability to serve the needs of a diverse customer base. 
E)  decreased costs associated with reaching diverse target markets.

Question 14

Companies that do not value their diverse employees are likely to experience

Accepted Answer

A)  more productive use of company resources. 
B)  reduced conflict,prejudice,and discrimination. 
C)  more conflict,prejudice,and discrimination. 
D)  lower turnover. 
E)  greater creativity. 
A)  more productive use of company resources. 
B)  reduced conflict,prejudice,and discrimination. 
C)  more conflict,prejudice,and discrimination. 
D)  lower turnover. 
E)  greater creativity.

Question 15

If the negotiations between union and management representatives come to a standstill and a third party is brought in to make suggestions or propose solutions to help resolve the impasse,then the third party would likely be a(n)

Accepted Answer

A)  arbitrator. 
B)  mediator. 
C)  conciliator. 
D)  strikebreaker. 
E)  scab. 
A)  arbitrator. 
B)  mediator. 
C)  conciliator. 
D)  strikebreaker. 
E)  scab.

Question 16

The document that contains an overview of a job's title,tasks,relationships with other jobs,physical and mental skills required,duties,and responsibilities is referred to as a job

Accepted Answer

A)  evaluation. 
B)  analysis. 
C)  description. 
D)  policy. 
E)  procedure. 
A)  evaluation. 
B)  analysis. 
C)  description. 
D)  policy. 
E)  procedure.

Question 17

Workers who join together in unions try to achieve all of the following objectives except

Accepted Answer

A)  better pay. 
B)  job security. 
C)  safer working conditions. 
D)  fewer hours. 
E)  greater hours. 
A)  better pay. 
B)  job security. 
C)  safer working conditions. 
D)  fewer hours. 
E)  greater hours.

Question 18

One of the benefits of diversity in the workforce is the ability to better serve the needs of a culturally diverse customer base.

Accepted Answer

A) True 
 B)False

Question 19

A human resources manager deciding how many positions an organization will need is engaging in which of the following activities?

Accepted Answer

A)  Recruiting 
B)  Planning 
C)  Training 
D)  Selling 
E)  Compensating 
A)  Recruiting 
B)  Planning 
C)  Training 
D)  Selling 
E)  Compensating

Question 20

Secondary characteristics of diversity

Accepted Answer

A)  cannot be discarded. 
B)  cannot be acquired. 
C)  are inborn. 
D)  cannot be changed. 
E)  can be changed. 
A)  cannot be discarded. 
B)  cannot be acquired. 
C)  are inborn. 
D)  cannot be changed. 
E)  can be changed.

The performance appraisal provides information about

It is not necessary to verify an applicant's references because most applicants tell the truth on applications or résumés.

What are some of the benefits associated with having a culturally diverse workforce?

Wages are based on the number of hours an employee works or the output achieved.

______ is forming a pool of qualified applicants from which management can select new employees.

The planning function of human resources management includes determining the status of current personnel when planning human resource needs for the future.

Subjective evaluation tools include

Downsizing is most likely the result of

What are some of the potential problems that must be dealt with after an organization experiences a major trauma such as massive layoffs?

Work by management theorists such as Herzberg has helped managers to better understand human relations.

Managers must take care to warn employees when their performance is unacceptable.

What are some external sources for firms to search in order to find qualified applications to fill positions?

Having a diverse workforce has many benefits.One benefit is

Companies that do not value their diverse employees are likely to experience

If the negotiations between union and management representatives come to a standstill and a third party is brought in to make suggestions or propose solutions to help resolve the impasse,then the third party would likely be a(n)

The document that contains an overview of a job's title,tasks,relationships with other jobs,physical and mental skills required,duties,and responsibilities is referred to as a job

Workers who join together in unions try to achieve all of the following objectives except

One of the benefits of diversity in the workforce is the ability to better serve the needs of a culturally diverse customer base.

A human resources manager deciding how many positions an organization will need is engaging in which of the following activities?

Secondary characteristics of diversity

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Managing Service and Manufacturing Operations

Motivating the Workforce

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters

Exam 10: Managing Human Resources

The performance appraisal provides information about

It is not necessary to verify an applicant's references because most applicants tell the truth on applications or résumés.

What are some of the benefits associated with having a culturally diverse workforce?

Wages are based on the number of hours an employee works or the output achieved.

______ is forming a pool of qualified applicants from which management can select new employees.

The planning function of human resources management includes determining the status of current personnel when planning human resource needs for the future.

Subjective evaluation tools include

Downsizing is most likely the result of

What are some of the potential problems that must be dealt with after an organization experiences a major trauma such as massive layoffs?

Work by management theorists such as Herzberg has helped managers to better understand human relations.

Managers must take care to warn employees when their performance is unacceptable.

What are some external sources for firms to search in order to find qualified applications to fill positions?

Having a diverse workforce has many benefits.One benefit is

Companies that do not value their diverse employees are likely to experience

If the negotiations between union and management representatives come to a standstill and a third party is brought in to make suggestions or propose solutions to help resolve the impasse,then the third party would likely be a(n)

The document that contains an overview of a job's title,tasks,relationships with other jobs,physical and mental skills required,duties,and responsibilities is referred to as a job

Workers who join together in unions try to achieve all of the following objectives except

One of the benefits of diversity in the workforce is the ability to better serve the needs of a culturally diverse customer base.

A human resources manager deciding how many positions an organization will need is engaging in which of the following activities?

Secondary characteristics of diversity

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Managing Service and Manufacturing Operations

Motivating the Workforce

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters