Question 1

According to MANAGER'S SHOPTALK in chapter 11, all of the following can make a good interview go bad EXCEPT

Accepted Answer

A)  talking too much. 
B)  making eye contact. 
C)  failing to effectively close. 
D)  stretching the truth. 
E)  making a fashion statement. 
A)  talking too much. 
B)  making eye contact. 
C)  failing to effectively close. 
D)  stretching the truth. 
E)  making a fashion statement.

Question 2

On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT

Accepted Answer

A)  race or color of skin. 
B)  if the applicant is over 18. 
C)  if the applicant has ever been convicted of a crime. 
D)  prior work experience. 
E)  if the applicant has a legal right to work in the United States. 
A)  race or color of skin. 
B)  if the applicant is over 18. 
C)  if the applicant has ever been convicted of a crime. 
D)  prior work experience. 
E)  if the applicant has a legal right to work in the United States.

Question 3

All of the following is a question relevant to human resource planning EXCEPT

Accepted Answer

A)  "What is the current turnover rate?" 
B)  "What is the volume of business expected to be over the next five years?" 
C)  "What was the volume of business over the past five years? 
D)  "How will new technology affect the organization?" 
E)  All of these are relevant questions for human resource planning. 
A)  "What is the current turnover rate?" 
B)  "What is the volume of business expected to be over the next five years?" 
C)  "What was the volume of business over the past five years? 
D)  "How will new technology affect the organization?" 
E)  All of these are relevant questions for human resource planning.

Question 4

____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money.

Accepted Answer

A)  Competitor referrals 
B)  E-cruiting 
C)  Newspaper ads 
D)  Trade shows 
E)  Hiring older workers 
A)  Competitor referrals 
B)  E-cruiting 
C)  Newspaper ads 
D)  Trade shows 
E)  Hiring older workers

Question 5

____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.

Accepted Answer

The answer of ____________________ is the hiring or promoting of...

Question 6

Employability and personal responsibility are part of the new social contract between employees and employers.

Accepted Answer

A) True 
 B)False

Question 7

The systematic process of gathering and interpreting information about essential duties refers to ____________________.

Accepted Answer

The answer of The systematic process of gathering and interpreting...

Question 8

Describe the concept of changing social contract by differentiating between the new and the old contract.

Accepted Answer

Please ref

Question 9

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

Accepted Answer

A)  Employment test 
B)  An assessment center 
C)  An application form 
D)  An affirmative action form 
E)  A Privacy form 
A)  Employment test 
B)  An assessment center 
C)  An application form 
D)  An affirmative action form 
E)  A Privacy form

Question 10

The in-basket simulation requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.

Accepted Answer

A) True 
 B)False

Question 11

____________________ comprises the steps of observing and assessing employee performance, recording and assessment, and providing feedback to the employee.

Accepted Answer

Performanc

Question 12

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

Accepted Answer

A)  Human capital 
B)  Economic capital 
C)  Contingency assets 
D)  Capital assets 
E)  Economic assets 
A)  Human capital 
B)  Economic capital 
C)  Contingency assets 
D)  Capital assets 
E)  Economic assets

Question 13

The most common form of formal corporate training is

Accepted Answer

A)  on-the-job training. 
B)  classroom training. 
C)  orientation training. 
D)  developmental training. 
E)  external training. 
A)  on-the-job training. 
B)  classroom training. 
C)  orientation training. 
D)  developmental training. 
E)  external training.

Question 14

One of the newest ways of gauging whether a candidate is right for the company is by checking

Accepted Answer

A)  previous places of employment. 
B)  with references. 
C)  trial employment period. 
D)  aptitude tests. 
E)  social networking sites. 
A)  previous places of employment. 
B)  with references. 
C)  trial employment period. 
D)  aptitude tests. 
E)  social networking sites.

Question 15

People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."

Accepted Answer

A) True 
 B)False

Question 16

Vocational Rehabilitation Act provides for possible compensatory and punitive damages plus traditional back pay for cases of intentional discrimination.

Accepted Answer

A) True 
 B)False

Question 17

Scenario - Gregory Trout
Gregory Trout has just received a memo explaining that because of his department's success with the newly developed Trout, Inc., that his request for three new employees has been approved. Gregory now faces the challenge of working with the areas of human resource management in recruiting, selecting, training and maintaining effective employees.
-When making a performance evaluation, which of the following suggestions would NOT help Gregory?

Accepted Answer

A)  Be personally knowledgeable about the employee's job and performance levels 
B)  Be prepared to tell and sell his view to the employee when necessary 
C)  Give more frequent feedback to newer employees 
D)  All of these suggestions would be helpful. 
A)  Be personally knowledgeable about the employee's job and performance levels 
B)  Be prepared to tell and sell his view to the employee when necessary 
C)  Give more frequent feedback to newer employees 
D)  All of these suggestions would be helpful.

Question 18

All of the following are current strategic issues of particular concern to managers EXCEPT

Accepted Answer

A)  right people to become more competitive on a global basis. 
B)  right people for improving quality, innovation, and customer service. 
C)  right people to become more competitive on a local basis. 
D)  right people to retain during mergers and acquisitions. 
E)  right people to apply new information technology for e-business. 
A)  right people to become more competitive on a global basis. 
B)  right people for improving quality, innovation, and customer service. 
C)  right people to become more competitive on a local basis. 
D)  right people to retain during mergers and acquisitions. 
E)  right people to apply new information technology for e-business.

Question 19

A(n) ____ typically lists job duties as well as desirable qualifications for a particular job.

Accepted Answer

A)  job description 
B)  application form 
C)  assessment test 
D)  paper-and-pencil test 
E)  OJT 
A)  job description 
B)  application form 
C)  assessment test 
D)  paper-and-pencil test 
E)  OJT

Question 20

Getting referrals from current employees is a highly effective method used for recruiting.

Accepted Answer

A) True 
 B)False

According to MANAGER'S SHOPTALK in chapter 11, all of the following can make a good interview go bad EXCEPT

On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT

All of the following is a question relevant to human resource planning EXCEPT

____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money.

____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.

Employability and personal responsibility are part of the new social contract between employees and employers.

The systematic process of gathering and interpreting information about essential duties refers to ____________________.

Describe the concept of changing social contract by differentiating between the new and the old contract.

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

The in-basket simulation requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.

____________________ comprises the steps of observing and assessing employee performance, recording and assessment, and providing feedback to the employee.

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

The most common form of formal corporate training is

One of the newest ways of gauging whether a candidate is right for the company is by checking

People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."

Vocational Rehabilitation Act provides for possible compensatory and punitive damages plus traditional back pay for cases of intentional discrimination.

All of the following are current strategic issues of particular concern to managers EXCEPT

A(n) ____ typically lists job duties as well as desirable qualifications for a particular job.

Getting referrals from current employees is a highly effective method used for recruiting.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 11: Managing Human Resources

According to MANAGER'S SHOPTALK in chapter 11, all of the following can make a good interview go bad EXCEPT

On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT

All of the following is a question relevant to human resource planning EXCEPT

____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money.

____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.

Employability and personal responsibility are part of the new social contract between employees and employers.

The systematic process of gathering and interpreting information about essential duties refers to ____________________.

Describe the concept of changing social contract by differentiating between the new and the old contract.

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

The in-basket simulation requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.

____________________ comprises the steps of observing and assessing employee performance, recording and assessment, and providing feedback to the employee.

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

The most common form of formal corporate training is

One of the newest ways of gauging whether a candidate is right for the company is by checking

People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."

Vocational Rehabilitation Act provides for possible compensatory and punitive damages plus traditional back pay for cases of intentional discrimination.

All of the following are current strategic issues of particular concern to managers EXCEPT

A(n) ____ typically lists job duties as well as desirable qualifications for a particular job.

Getting referrals from current employees is a highly effective method used for recruiting.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters