Question 1

List the various roles and responsibilities of a CEO.

Accepted Answer

The CEO,the top manager in the company,p

Question 2

Uniqueness refers to employee potential to improve company effectiveness and efficiency.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true of the business-embedded (BE)model?

Accepted Answer

A)  The BE function is customer-focused. 
B)  A BE training function views trainees as marketers. 
C)  A BE training function does not guarantee that training will improve performance. 
D)  Training functions organized by the BE model does not involve line managers. 
A)  The BE function is customer-focused. 
B)  A BE training function views trainees as marketers. 
C)  A BE training function does not guarantee that training will improve performance. 
D)  Training functions organized by the BE model does not involve line managers.

Question 4

GreenTel,a telecom giant,has been using the service of Orpheus Inc.for training its employees.According to a deal signed by the two companies,Orpheus Inc.is not only responsible for training GreenTel's employees but also for providing comprehensive administrative services to the telecom giant.In this instance,GreenTel engages in _____.

Accepted Answer

A)  task redefinition 
B)  internal analysis 
C)  disinvestment 
D)  outsourcing 
A)  task redefinition 
B)  internal analysis 
C)  disinvestment 
D)  outsourcing

Question 5

The _____ considers four different perspectives: customer,internal,innovation and learning,and financial.

Accepted Answer

A)  SWOT analysis 
B)  value chain analysis 
C)  BCG matrix 
D)  balanced scorecard 
A)  SWOT analysis 
B)  value chain analysis 
C)  BCG matrix 
D)  balanced scorecard

Question 6

In _____,financial and other resources are not available for development so companies tend to rely on hiring talent from the external labor market.

Accepted Answer

A)  clubs 
B)  fortresses 
C)  baseball teams 
D)  academies 
A)  clubs 
B)  fortresses 
C)  baseball teams 
D)  academies

Question 7

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

Accepted Answer

A)  business strategy formulation and identification 
B)  strategic training and development initiatives 
C)  training and development activities 
D)  measures or metrics identification 
A)  business strategy formulation and identification 
B)  strategic training and development initiatives 
C)  training and development activities 
D)  measures or metrics identification

Question 8

Define balanced scorecard.What are the four perspectives it considers? Provide examples of metrics used to measure them.

Accepted Answer

The balanced scorecard is a means of per

Question 9

Describe the key features of a learning organization.

Accepted Answer

The key features of a learning organizat

Question 10

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

Accepted Answer

A)  values 
B)  goals 
C)  business strategies 
D)  metrics 
A)  values 
B)  goals 
C)  business strategies 
D)  metrics

Question 11

The strategic training and development process begins with:

Accepted Answer

A)  choosing strategic training and development initiatives. 
B)  identifying the business strategy. 
C)  developing websites for knowledge sharing. 
D)  identifying measures or metrics. 
A)  choosing strategic training and development initiatives. 
B)  identifying the business strategy. 
C)  developing websites for knowledge sharing. 
D)  identifying measures or metrics.

Question 12

Which of the following is true of centralized training?

Accepted Answer

A)  Centralized training function helps drive stronger alignment with business strategy. 
B)  In centralized training, training and development programs, resources, and professionals are housed in a number of different locations and decisions about training investment, programs, and delivery methods are made from those departments. 
C)  A centralized training function hinders the development of a common set of metrics or scorecards to measure and report rates of quality and delivery. 
D)  A centralized training function is largely ineffective in assisting companies manage talent with training and learning during times of change. 
A)  Centralized training function helps drive stronger alignment with business strategy. 
B)  In centralized training, training and development programs, resources, and professionals are housed in a number of different locations and decisions about training investment, programs, and delivery methods are made from those departments. 
C)  A centralized training function hinders the development of a common set of metrics or scorecards to measure and report rates of quality and delivery. 
D)  A centralized training function is largely ineffective in assisting companies manage talent with training and learning during times of change.

Question 13

Learning organizations emphasize that learning occurs not only at the individual employee level but also at the group and organizational levels.

Accepted Answer

A) True 
 B)False

Question 14

_____ relates change to managers' and employees' ability to obtain and distribute valuable resources such as data,information,or money.

Accepted Answer

A)  Power 
B)  Control 
C)  Vision 
D)  Outsourcing 
A)  Power 
B)  Control 
C)  Vision 
D)  Outsourcing

Question 15

Development of organizational culture that values creative thinking and analysis is typically the training implication of the _____ strategy.

Accepted Answer

A)  concentration 
B)  disinvestment 
C)  internal growth 
D)  external growth 
A)  concentration 
B)  disinvestment 
C)  internal growth 
D)  external growth

Question 16

Skill-based pay systems base employees' pay rates on what skills they are using for their current jobs rather than the number of skills they are competent in.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following positions is characterized by high value and low uniqueness?

Accepted Answer

A)  Lab technician 
B)  Scientist 
C)  Secretarial staff 
D)  Legal adviser 
A)  Lab technician 
B)  Scientist 
C)  Secretarial staff 
D)  Legal adviser

Question 18

For companies in an unstable or recessionary business environment,training programs focus more on correcting skill deficiencies rather than preparing staff for new assignments.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true of roles of managers?

Accepted Answer

A)  Line managers spend lesser time managing individual performance and developing employees than midlevel managers or executives do. 
B)  Midlevel managers or executives are not involved in planning and allocating resources, coordinating interdependent groups, and managing change. 
C)  The roles that managers have in a company do not influence the focus of training development, and learning activity. 
D)  Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors. 
A)  Line managers spend lesser time managing individual performance and developing employees than midlevel managers or executives do. 
B)  Midlevel managers or executives are not involved in planning and allocating resources, coordinating interdependent groups, and managing change. 
C)  The roles that managers have in a company do not influence the focus of training development, and learning activity. 
D)  Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors.

Question 20

In learning organizations,there is an understanding that failure provides important information.

Accepted Answer

A) True 
 B)False

List the various roles and responsibilities of a CEO.

Uniqueness refers to employee potential to improve company effectiveness and efficiency.

Which of the following is true of the business-embedded (BE)model?

The _____ considers four different perspectives: customer,internal,innovation and learning,and financial.

In _____,financial and other resources are not available for development so companies tend to rely on hiring talent from the external labor market.

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

Define balanced scorecard.What are the four perspectives it considers? Provide examples of metrics used to measure them.

Describe the key features of a learning organization.

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

The strategic training and development process begins with:

Which of the following is true of centralized training?

Learning organizations emphasize that learning occurs not only at the individual employee level but also at the group and organizational levels.

_____ relates change to managers' and employees' ability to obtain and distribute valuable resources such as data,information,or money.

Development of organizational culture that values creative thinking and analysis is typically the training implication of the _____ strategy.

Skill-based pay systems base employees' pay rates on what skills they are using for their current jobs rather than the number of skills they are competent in.

Which of the following positions is characterized by high value and low uniqueness?

For companies in an unstable or recessionary business environment,training programs focus more on correcting skill deficiencies rather than preparing staff for new assignments.

Which of the following is true of roles of managers?

In learning organizations,there is an understanding that failure provides important information.

Introduction to Employee Training and Development

Needs Assessment

Learning and Transfer of Training

Program Design

Training Evaluation

Traditional Training Methods

Technology-Based Training Methods

Employee Development and Career Management

Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges

The Future of Training and Development

Filters

Exam 2: Strategic Training

List the various roles and responsibilities of a CEO.

Uniqueness refers to employee potential to improve company effectiveness and efficiency.

Which of the following is true of the business-embedded (BE)model?

The _____ considers four different perspectives: customer,internal,innovation and learning,and financial.

In _____,financial and other resources are not available for development so companies tend to rely on hiring talent from the external labor market.

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

Define balanced scorecard.What are the four perspectives it considers? Provide examples of metrics used to measure them.

Describe the key features of a learning organization.

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

The strategic training and development process begins with:

Which of the following is true of centralized training?

Learning organizations emphasize that learning occurs not only at the individual employee level but also at the group and organizational levels.

_____ relates change to managers' and employees' ability to obtain and distribute valuable resources such as data,information,or money.

Development of organizational culture that values creative thinking and analysis is typically the training implication of the _____ strategy.

Skill-based pay systems base employees' pay rates on what skills they are using for their current jobs rather than the number of skills they are competent in.

Which of the following positions is characterized by high value and low uniqueness?

For companies in an unstable or recessionary business environment,training programs focus more on correcting skill deficiencies rather than preparing staff for new assignments.

Which of the following is true of roles of managers?

In learning organizations,there is an understanding that failure provides important information.

Introduction to Employee Training and Development

Needs Assessment

Learning and Transfer of Training

Program Design

Training Evaluation

Traditional Training Methods

Technology-Based Training Methods

Employee Development and Career Management

Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges

The Future of Training and Development

Filters