Question 1

Reverse logistics is the process through which customers can return items purchased, either for a refund or for repair or replacement under warranty.

Accepted Answer

A) True 
 B)False

Question 2

The internet economy has resulted in numerous changes to the business world. Supply chain management has:

Accepted Answer

A)  been primarily unaffected by the internet economy. 
B)  reduced in importance due to the internet economy. 
C)  increased in importance due to the internet economy. 
D)  been replaced by computers in the internet economy. 
E)  followed the same processes despite the internet economy. 
A)  been primarily unaffected by the internet economy. 
B)  reduced in importance due to the internet economy. 
C)  increased in importance due to the internet economy. 
D)  been replaced by computers in the internet economy. 
E)  followed the same processes despite the internet economy.

Question 3

Define what is meant by an optimal level of inventory.

Accepted Answer

An optimal level of inventory

Question 4

The booking area of the travel industry has shifted from a pull to a push system.

Accepted Answer

A) True 
 B)False

Question 5

What is c-commerce?

Accepted Answer

A)  the continuation of ecommerce 
B)  customized-commerce 
C)  chain-commerce 
D)  collaborative-commerce 
E)  computer-commerce 
A)  the continuation of ecommerce 
B)  customized-commerce 
C)  chain-commerce 
D)  collaborative-commerce 
E)  computer-commerce

Question 6

Which of the following terms describes a change in the supply chain where the provider and consumer interact directly with each other to eliminate the need for an intermediary?

Accepted Answer

A)  encryption 
B)  reintermediation 
C)  disintermediation 
D)  business intelligence 
E)  reverse logistics 
A)  encryption 
B)  reintermediation 
C)  disintermediation 
D)  business intelligence 
E)  reverse logistics

Question 7

Moment of truth is the critical moment in a service transaction where the customer's expectations are either met, exceeded, or disappointed.

Accepted Answer

A) True 
 B)False

Question 8

The relationship of trust and partnership in the supply chain can be created more quickly if discussions between parties centre on five factors. Name these factors.

Accepted Answer

Realignment, service

Question 9

Fundamental rethinking and radical redesign of existing processes is also called ________.

Accepted Answer

A)  organizational change 
B)  business reinvention 
C)  business process reengineering 
D)  process recycling 
E)  data mining 
A)  organizational change 
B)  business reinvention 
C)  business process reengineering 
D)  process recycling 
E)  data mining

Question 10

The order fulfillment process must ensure that a business can:

Accepted Answer

A)  manufacture goods rapidly. 
B)  acquire raw materials efficiently. 
C)  deliver products quickly. 
D)  optimize shipping by size/weight/location. 
E)  all of the above 
A)  manufacture goods rapidly. 
B)  acquire raw materials efficiently. 
C)  deliver products quickly. 
D)  optimize shipping by size/weight/location. 
E)  all of the above

Question 11

What are the key elements for establishing a relationship of trust?

Accepted Answer

A)  realignment, performance measurement, dispute resolution, security 
B)  realignment, contract negotiations, security, patent protection 
C)  order fulfillment, system integration, shipping and transportation planning 
D)  strategy creation, realignment, dispute resolution 
E)  contract negotiations, supply chain management 
A)  realignment, performance measurement, dispute resolution, security 
B)  realignment, contract negotiations, security, patent protection 
C)  order fulfillment, system integration, shipping and transportation planning 
D)  strategy creation, realignment, dispute resolution 
E)  contract negotiations, supply chain management

Question 12

There are several forces which have caused major changes within business today. Which of the following is not mentioned in the textbook as one of those forces?

Accepted Answer

A)  outsourcing 
B)  enterprise resource planning 
C)  mass customization 
D)  globalization 
E)  wireless networking 
A)  outsourcing 
B)  enterprise resource planning 
C)  mass customization 
D)  globalization 
E)  wireless networking

Question 13

Business process change can occur at three major levels. List and describe these levels.

Accepted Answer

Streamlining - involves relatively minor

Question 14

Supply chain management can best be described as:

Accepted Answer

A)  an age old process for getting customers to buy products. 
B)  a set of processes for managing a warehouse. 
C)  the efficient exchange of data between companies. 
D)  a global phenomenon affecting many countries. 
E)  a set of processes to optimize product delivery to customers. 
A)  an age old process for getting customers to buy products. 
B)  a set of processes for managing a warehouse. 
C)  the efficient exchange of data between companies. 
D)  a global phenomenon affecting many countries. 
E)  a set of processes to optimize product delivery to customers.

Question 15

_____ is a software tool and technique that has emerged to turn raw data into business information through data mining.

Accepted Answer

A)  ASP 
B)  Business Processing 
C)  Business Intelligence 
D)  ERP 
E)  Cloud Computing 
A)  ASP 
B)  Business Processing 
C)  Business Intelligence 
D)  ERP 
E)  Cloud Computing

Question 16

Logistics groups within companies would tend to:

Accepted Answer

A)  have little reliance upon technology. 
B)  have a great deal of reliance upon technology. 
C)  spend a great deal of time talking to customers. 
D)  deliver products door to door. 
E)  be located offsite. 
A)  have little reliance upon technology. 
B)  have a great deal of reliance upon technology. 
C)  spend a great deal of time talking to customers. 
D)  deliver products door to door. 
E)  be located offsite.

Question 17

Mass customization is one of the major forces of change that has affected Supply Chain Management (SCM).

Accepted Answer

A) True 
 B)False

Question 18

Reverse logistics can be described as:

Accepted Answer

A)  the process of getting suppliers to speed up delivery. 
B)  a method of back ordering products that are not available. 
C)  the ability to handle excessive volumes of small products. 
D)  a means of dealing with returned products. 
E)  the process of managing incoming materials. 
A)  the process of getting suppliers to speed up delivery. 
B)  a method of back ordering products that are not available. 
C)  the ability to handle excessive volumes of small products. 
D)  a means of dealing with returned products. 
E)  the process of managing incoming materials.

Question 19

Reintermediation can be defined as:

Accepted Answer

A)  a change in the supply chain eliminating the need for an intermediary. 
B)  a process where companies constantly reinvent themselves in order to survive. 
C)  the "fundamental rethinking and redesign" of business processes. 
D)  the process of using the internet to reassemble buyers, sellers, and other partners in new ways. 
E)  the reintroduction of a previously obsolete product. 
A)  a change in the supply chain eliminating the need for an intermediary. 
B)  a process where companies constantly reinvent themselves in order to survive. 
C)  the "fundamental rethinking and redesign" of business processes. 
D)  the process of using the internet to reassemble buyers, sellers, and other partners in new ways. 
E)  the reintroduction of a previously obsolete product.

Question 20

The implementation of an ERP system may result in the following:

Accepted Answer

A)  less training required for employees 
B)  a substantial decrease in network usage 
C)  reduction in manual processes 
D)  improved decision making 
E)  business intelligence 
A)  less training required for employees 
B)  a substantial decrease in network usage 
C)  reduction in manual processes 
D)  improved decision making 
E)  business intelligence

Reverse logistics is the process through which customers can return items purchased, either for a refund or for repair or replacement under warranty.

The internet economy has resulted in numerous changes to the business world. Supply chain management has:

Define what is meant by an optimal level of inventory.

The booking area of the travel industry has shifted from a pull to a push system.

What is c-commerce?

Which of the following terms describes a change in the supply chain where the provider and consumer interact directly with each other to eliminate the need for an intermediary?

Moment of truth is the critical moment in a service transaction where the customer's expectations are either met, exceeded, or disappointed.

The relationship of trust and partnership in the supply chain can be created more quickly if discussions between parties centre on five factors. Name these factors.

Fundamental rethinking and radical redesign of existing processes is also called ________.

The order fulfillment process must ensure that a business can:

What are the key elements for establishing a relationship of trust?

There are several forces which have caused major changes within business today. Which of the following is not mentioned in the textbook as one of those forces?

Business process change can occur at three major levels. List and describe these levels.

Supply chain management can best be described as:

_____ is a software tool and technique that has emerged to turn raw data into business information through data mining.

Logistics groups within companies would tend to:

Mass customization is one of the major forces of change that has affected Supply Chain Management (SCM).

Reverse logistics can be described as:

Reintermediation can be defined as:

The implementation of an ERP system may result in the following:

Introduction to Ebusiness

Internet Business Models and Strategies

Evolution and Applications of the Internet

Enterprise-Wide and Inter-Enterprise Systems

Security and Controls

Billing and Payment Systems

Eprocurement, Trading Exchanges, and Auctions

Customer Relationship Management

Business Intelligence

E-marketing and Advertising

Metrics for Performance Measurement in E-commerce

Privacy, Legal, and Taxation Issues in Ecommerce

Ecommerce and Small Business

Filters

Exam 7: Supply-Chain Management

Reverse logistics is the process through which customers can return items purchased, either for a refund or for repair or replacement under warranty.

The internet economy has resulted in numerous changes to the business world. Supply chain management has:

Define what is meant by an optimal level of inventory.

The booking area of the travel industry has shifted from a pull to a push system.

What is c-commerce?

Which of the following terms describes a change in the supply chain where the provider and consumer interact directly with each other to eliminate the need for an intermediary?

Moment of truth is the critical moment in a service transaction where the customer's expectations are either met, exceeded, or disappointed.

The relationship of trust and partnership in the supply chain can be created more quickly if discussions between parties centre on five factors. Name these factors.

Fundamental rethinking and radical redesign of existing processes is also called ________.

The order fulfillment process must ensure that a business can:

What are the key elements for establishing a relationship of trust?

There are several forces which have caused major changes within business today. Which of the following is not mentioned in the textbook as one of those forces?

Business process change can occur at three major levels. List and describe these levels.

Supply chain management can best be described as:

_____ is a software tool and technique that has emerged to turn raw data into business information through data mining.

Logistics groups within companies would tend to:

Mass customization is one of the major forces of change that has affected Supply Chain Management (SCM).

Reverse logistics can be described as:

Reintermediation can be defined as:

The implementation of an ERP system may result in the following:

Introduction to Ebusiness

Internet Business Models and Strategies

Evolution and Applications of the Internet

Enterprise-Wide and Inter-Enterprise Systems

Security and Controls

Billing and Payment Systems

Eprocurement, Trading Exchanges, and Auctions

Customer Relationship Management

Business Intelligence

E-marketing and Advertising

Metrics for Performance Measurement in E-commerce

Privacy, Legal, and Taxation Issues in Ecommerce

Ecommerce and Small Business

Filters