Exam 17: Relationship Building: Direct Marketing, personal Selling, and Sales Promotion

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_____ is the use of promotional discounts to purchase large quantities of an item in one region,then shipping portions of the buy to areas where the discount is not offered.

(Multiple Choice)
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More often than not,the choice between the focus on share of market or on retention and loyalty is a short-term versus long-term trade-off.

(True/False)
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An advertiser might choose to use some other advertising medium instead of direct-mail advertising because direct-mail advertising:

(Multiple Choice)
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How would a convenience store retailer benefit from offering its customers an opportunity to participate in some type of game?

(Essay)
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Which of the following statements about telemarketing is true?

(Multiple Choice)
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Which of the following statements about sales promotion is true?

(Multiple Choice)
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Direct marketing is virtually synonymous with:

(Multiple Choice)
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What are the two forms of selling used with a direct-sales strategy?

(Essay)
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Overly aggressive sales promotion or advertising can draw competitors into a _____,which leads to reduced sales and profits for everyone.

(Multiple Choice)
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Who coined the term "direct marketing"?

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What is the most expensive type of sales promotion?

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Personal selling is the most costly way to communicate with prospects because:

(Multiple Choice)
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To create effective sales promotions,a company should:

(Multiple Choice)
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Direct marketing expert Bob Stone recommends using the RFM formula to identify the best customers.What do the letters "RFM" stand for?

(Essay)
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_____ is any direct communication to a consumer or business recipient that is designed to generate a response in the form of an order,a request for further information,and/or a visit to a store or other place of business for the purchase of a specific good or service.

(Multiple Choice)
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What is a premium? Why do marketers offer premiums?

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Why are manufacturers opposed to paying slotting allowances?

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_____ includes selling and prospecting by telephone,answering phone inquires,and providing sales-related services to callers.

(Multiple Choice)
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A(n)_____ list is the house list of other direct-mail advertisers,and they can be rented with a wide variety of demographic breakdowns.

(Multiple Choice)
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How was direct selling defined by Professors Robert Peterson and Thomas Wotruba?

(Essay)
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