Exam 1: Marketing: The Art and Science of Satisfying Customers

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What is the want-satisfying power of a product called?

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Define and discuss the four types of utility.Give examples of each, and explain which functional areas within an organization are responsible for each one.

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What function is financing a part of?

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A theatre group promoting a performance to raise funds in the fight against cancer is an example of both cause marketing and event marketing.

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What type of orientation does a company have when it assumes that customers will resist purchasing products NOT deemed essential and, therefore, the marketing department must overcome this resistance through personal selling and advertising?

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Place marketing is important for cities like Niagara Falls and Quebec City because it is a useful technique to attract visitors.

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What characterizes a buyer's market?

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If a company such as J.B.Hunt Trucking wanted to avoid marketing myopia, how should it define its business?

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Some Ontario drivers have licence plates that have the logo of their university on their plate.What type of marketing is this an example of?

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Many hotel chains offer free stays and other perks to repeat customers.What is this an example of?

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List and describe the five types of nontraditional marketing.Give an example of each.

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The marketing era was characterized by the phrase "the consumer rules."

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Liquid Resources, a waste management company, expands its scope of business to recycle liquids that can be turned into fuel-grade ethanol.The decision to take the company in a new direction is most likely based on ethics.

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The primary difference between nonprofit organizations and profit organizations is the marketing of tangible goods.

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Production and marketing of goods and services are two basic functions that create utility.

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Organizations occasionally form strategic alliances with one another for mutual benefit.How would a for-profit and not-for-profit company benefit from such an alliance?

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Some not-for-profit organizations have adopted the marketing concept by partnering with for-profit companies.

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What type of marketing is an example of traditional marketing, as opposed to non-traditional marketing?

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Relationship marketing begins once the sales transaction is completed.

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What utility does Purolator create when the company offers a variety of package delivery services?

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