Question 1

Explain with examples the total quality management (TQM)technique of rewards and recognition.

Accepted Answer

Rewards and recognition is a TQM techniq

Question 2

Explain with an example why decision making and controlling are considered vital and often interlinked functions of international management.

Accepted Answer

Decision making and controlling are two

Question 3

Which of the following is likely to happen to the bottom-line performance of subsidiaries if a country devalues its currency?

Accepted Answer

A)  There will be an increase in export sales of subsidiaries. 
B)  The price of subsidiary export goods will be higher for foreign buyers. 
C)  The currencies of foreign buyers will have lower purchasing power. 
D)  There will be a decrease in the cost of imported materials and supplies for the subsidiary. 
A)  There will be an increase in export sales of subsidiaries. 
B)  The price of subsidiary export goods will be higher for foreign buyers. 
C)  The currencies of foreign buyers will have lower purchasing power. 
D)  There will be a decrease in the cost of imported materials and supplies for the subsidiary.

Question 4

Which of the following statements is true about internal-oriented control process?

Accepted Answer

A)  It has a flexible attitude, willing to compromise and keep the peace. 
B)  It proves to be uncomfortable when environment seems out of control or changeable. 
C)  It focuses on others such as customers, partners, and colleagues. 
D)  It encourages harmony, responsiveness, and sensibility. 
A)  It has a flexible attitude, willing to compromise and keep the peace. 
B)  It proves to be uncomfortable when environment seems out of control or changeable. 
C)  It focuses on others such as customers, partners, and colleagues. 
D)  It encourages harmony, responsiveness, and sensibility.

Question 5

Which of the following statements is true about external-oriented control process?

Accepted Answer

A)  It often has a flexible attitude, willing to compromise and keep the peace. 
B)  It proves to be uncomfortable when the environment seems out of control or changeable. 
C)  It focuses on self, function, one's own group, and one's own organization. 
D)  It discourages harmony, responsiveness, and sensibility. 
A)  It often has a flexible attitude, willing to compromise and keep the peace. 
B)  It proves to be uncomfortable when the environment seems out of control or changeable. 
C)  It focuses on self, function, one's own group, and one's own organization. 
D)  It discourages harmony, responsiveness, and sensibility.

Question 6

A multinational company (MNC)is likely to centralize its decision making when:

Accepted Answer

A)  it has a mature product line and the subsidiary managers are experienced. 
B)  it is a high-tech, research-intensive firm dealing with sophisticated levels of technology. 
C)  a subsidiary has superior staff and resources which is likely to become increasingly skilled in manufacturing and marketing products at the local level over time. 
D)  the home office has more confidence in delegating to the local level and less to gain by making all the important decisions. 
A)  it has a mature product line and the subsidiary managers are experienced. 
B)  it is a high-tech, research-intensive firm dealing with sophisticated levels of technology. 
C)  a subsidiary has superior staff and resources which is likely to become increasingly skilled in manufacturing and marketing products at the local level over time. 
D)  the home office has more confidence in delegating to the local level and less to gain by making all the important decisions.

Question 7

An assessment center is an evaluation tool that is used to evaluate employees.

Accepted Answer

A) True 
 B)False

Question 8

A multinational company (MNC)is likely to decentralize its decision making when:

Accepted Answer

A)  a subsidiary is selling new products in growing markets. 
B)  it is a high-tech, research-intensive firm dealing with sophisticated levels of technology. 
C)  the home office has a lot of confidence in delegating to a local level. 
D)  local subsidiary managers are inexperienced or ineffective. 
A)  a subsidiary is selling new products in growing markets. 
B)  it is a high-tech, research-intensive firm dealing with sophisticated levels of technology. 
C)  the home office has a lot of confidence in delegating to a local level. 
D)  local subsidiary managers are inexperienced or ineffective.

Question 9

The process of evaluating results in relation to plans or objectives and deciding what action,if any,to take is referred to as _____.

Accepted Answer

A)  directing 
B)  decision making 
C)  supervising 
D)  controlling 
A)  directing 
B)  decision making 
C)  supervising 
D)  controlling

Question 10

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on _____.

Accepted Answer

A)  profits and assets 
B)  assets and return on investment 
C)  profit and return on investment 
D)  assets and owners' equity 
A)  profits and assets 
B)  assets and return on investment 
C)  profit and return on investment 
D)  assets and owners' equity

Question 11

A typical assessment center would involve simulation exercises that would include the following except _____.

Accepted Answer

A)  in-basket exercises 
B)  oral communications of a business plan 
C)  business decision exercises 
D)  preparation of a business plan 
A)  in-basket exercises 
B)  oral communications of a business plan 
C)  business decision exercises 
D)  preparation of a business plan

Question 12

In Japan,what should be done is called _____,while what one really feels,which may be quite different,is called _____.

Accepted Answer

A)  tatemae; honne 
B)  honne; ringisei 
C)  honne; tatemae 
D)  ringisei; tatemae 
A)  tatemae; honne 
B)  honne; ringisei 
C)  honne; tatemae 
D)  ringisei; tatemae

Question 13

Areas that are examined by the ISO 9000 certification team include all of the following except _____.

Accepted Answer

A)  design (product or service specifications) 
B)  process control (instruction for manufacturing or service functions) 
C)  purchasing service (e.g., instructions for conducting after-sales service) 
D)  environmental management standards 
A)  design (product or service specifications) 
B)  process control (instruction for manufacturing or service functions) 
C)  purchasing service (e.g., instructions for conducting after-sales service) 
D)  environmental management standards

Question 14

Although U.S.multinationals do not encourage lengthy stays in foreign management positions,European multinational companies (MNCs)often regard these positions as stepping-stones to higher offices.

Accepted Answer

A) True 
 B)False

Question 15

The amount remaining after all expenses are deducted from total revenues is referred to as _____.

Accepted Answer

A)  remuneration 
B)  profit 
C)  returns 
D)  proceeds 
A)  remuneration 
B)  profit 
C)  returns 
D)  proceeds

Question 16

German automakers Audi,Mercedes-Benz,and BMW all share the same goal of leading the international luxury vehicle market.Audi has made the decision to target younger professionals in established markets and this decision is reflected in the company's new,trendy body designs.Audi's approach of targeting younger professionals in established markets is a strategic move aimed at _____.

Accepted Answer

A)  reducing costs 
B)  increasing quality 
C)  attacking competition 
D)  diversifying risks 
A)  reducing costs 
B)  increasing quality 
C)  attacking competition 
D)  diversifying risks

Question 17

Concurrent engineering is a total quality management (TQM)technique which encourages designers,engineers,and product specialists to work independently to develop new products.

Accepted Answer

A) True 
 B)False

Question 18

A key difference between how French and Danish managers view time is that Danish managers do not value time as much as their counterparts.

Accepted Answer

A) True 
 B)False

Question 19

In domestic situations,when competition increases,management of a multinational company (MNC)is likely to:

Accepted Answer

A)  integrate product or service lines. 
B)  centralize authority. 
C)  decentralize authority. 
D)  diversify product and service lines. 
A)  integrate product or service lines. 
B)  centralize authority. 
C)  decentralize authority. 
D)  diversify product and service lines.

Question 20

Which of the following is a new line of thought about quality that is now emerging?

Accepted Answer

A)  Training is costly. 
B)  Quality is everyone's job. 
C)  Haste makes waste. 
D)  Quality improvement takes time. 
A)  Training is costly. 
B)  Quality is everyone's job. 
C)  Haste makes waste. 
D)  Quality improvement takes time.

Explain with examples the total quality management (TQM)technique of rewards and recognition.

Explain with an example why decision making and controlling are considered vital and often interlinked functions of international management.

Which of the following is likely to happen to the bottom-line performance of subsidiaries if a country devalues its currency?

Which of the following statements is true about internal-oriented control process?

Which of the following statements is true about external-oriented control process?

A multinational company (MNC)is likely to centralize its decision making when:

An assessment center is an evaluation tool that is used to evaluate employees.

A multinational company (MNC)is likely to decentralize its decision making when:

The process of evaluating results in relation to plans or objectives and deciding what action,if any,to take is referred to as _____.

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on _____.

A typical assessment center would involve simulation exercises that would include the following except _____.

In Japan,what should be done is called _,while what one really feels,which may be quite different,is called _.

Areas that are examined by the ISO 9000 certification team include all of the following except _____.

Although U.S.multinationals do not encourage lengthy stays in foreign management positions,European multinational companies (MNCs)often regard these positions as stepping-stones to higher offices.

The amount remaining after all expenses are deducted from total revenues is referred to as _____.

Concurrent engineering is a total quality management (TQM)technique which encourages designers,engineers,and product specialists to work independently to develop new products.

A key difference between how French and Danish managers view time is that Danish managers do not value time as much as their counterparts.

In domestic situations,when competition increases,management of a multinational company (MNC)is likely to:

Which of the following is a new line of thought about quality that is now emerging?

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 11: Management Decision and Control

Explain with examples the total quality management (TQM)technique of rewards and recognition.

Explain with an example why decision making and controlling are considered vital and often interlinked functions of international management.

Which of the following is likely to happen to the bottom-line performance of subsidiaries if a country devalues its currency?

Which of the following statements is true about internal-oriented control process?

Which of the following statements is true about external-oriented control process?

A multinational company (MNC)is likely to centralize its decision making when:

An assessment center is an evaluation tool that is used to evaluate employees.

A multinational company (MNC)is likely to decentralize its decision making when:

The process of evaluating results in relation to plans or objectives and deciding what action,if any,to take is referred to as _____.

Financial performance evaluation of a foreign subsidiary or affiliate usually is based on _____.

A typical assessment center would involve simulation exercises that would include the following except _____.

In Japan,what should be done is called _____,while what one really feels,which may be quite different,is called _____.

Areas that are examined by the ISO 9000 certification team include all of the following except _____.

Although U.S.multinationals do not encourage lengthy stays in foreign management positions,European multinational companies (MNCs)often regard these positions as stepping-stones to higher offices.

The amount remaining after all expenses are deducted from total revenues is referred to as _____.

Concurrent engineering is a total quality management (TQM)technique which encourages designers,engineers,and product specialists to work independently to develop new products.

A key difference between how French and Danish managers view time is that Danish managers do not value time as much as their counterparts.

In domestic situations,when competition increases,management of a multinational company (MNC)is likely to:

Which of the following is a new line of thought about quality that is now emerging?

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Cross-Cultural Communication and Negotiation

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

In Japan,what should be done is called _,while what one really feels,which may be quite different,is called _.