Question 1

Chromatics is the use of:

Accepted Answer

A)  sound to communicate messages. 
B)  symbols to communicate messages. 
C)  gestures to communicate messages. 
D)  color to communicate messages. 
A)  sound to communicate messages. 
B)  symbols to communicate messages. 
C)  gestures to communicate messages. 
D)  color to communicate messages. D

Question 2

Haptics is the study of the way that people use physical space to convey messages.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is a persuasion tool generally used by the Japanese during negotiations?

Accepted Answer

A)  Time pressure 
B)  Intergroup connections 
C)  Hospitality 
D)  Emphasis on family 
A)  Time pressure 
B)  Intergroup connections 
C)  Hospitality 
D)  Emphasis on family B

Question 4

Which of the following styles of communication focuses on precision and the use of the right amount of words to convey the message?

Accepted Answer

A)  Flexible 
B)  Succinct 
C)  Elaborate 
D)  Exacting 
A)  Flexible 
B)  Succinct 
C)  Elaborate 
D)  Exacting

Question 5

In the context of writing business letters of complaint,Park,Dillon,and Mitchell reported that American writers:

Accepted Answer

A)  used a direct organizational pattern. 
B)  shared explanatory details related to a problem first. 
C)  tended to delay the reader's discovery of the main point. 
D)  used vague, emotional, and accusatory characters. 
A)  used a direct organizational pattern. 
B)  shared explanatory details related to a problem first. 
C)  tended to delay the reader's discovery of the main point. 
D)  used vague, emotional, and accusatory characters.

Question 6

In contrast to the contextual style,the personal style is more popular in:

Accepted Answer

A)  low-power-distance, collective, high-context cultures. 
B)  low-power-distance, individualistic, low-context cultures. 
C)  high-power-distance, individualistic, low-context cultures. 
D)  high-power-distance, collective, high-context cultures. 
A)  low-power-distance, collective, high-context cultures. 
B)  low-power-distance, individualistic, low-context cultures. 
C)  high-power-distance, individualistic, low-context cultures. 
D)  high-power-distance, collective, high-context cultures.

Question 7

While communicating on a face-to-face basis,intimate distance is used for talking with family and close friends.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following places would be the best neutral site for a Brazilian firm carrying on negotiations with an Italian firm?

Accepted Answer

A)  Milan 
B)  Sardinia 
C)  Florence 
D)  New York City 
A)  Milan 
B)  Sardinia 
C)  Florence 
D)  New York City

Question 9

Which of the following "distances" is used for communicating very confidential messages?

Accepted Answer

A)  Social 
B)  Public 
C)  Personal 
D)  Intimate 
A)  Social 
B)  Public 
C)  Personal 
D)  Intimate

Question 10

During the planning stage of negotiations,consideration should be given to all of the following areas except:

Accepted Answer

A)  determining the location in which to discuss the various issues. 
B)  setting limits on single-point objectives. 
C)  dividing issues into short- and long-term considerations and deciding how to handle each. 
D)  focusing on common ground between the parties. 
A)  determining the location in which to discuss the various issues. 
B)  setting limits on single-point objectives. 
C)  dividing issues into short- and long-term considerations and deciding how to handle each. 
D)  focusing on common ground between the parties.

Question 11

Explain the wide variety of tactics used in international negotiation.

Accepted Answer

There are a wide variety of tactics used

Question 12

A monochronic time schedule is one in which:

Accepted Answer

A)  things are done in a linear fashion. 
B)  people tend to do several things at the same time irrespective of the amount of work involved. 
C)  people tend to place higher value on personal involvement than on getting things done on time. 
D)  things are done in a random way. 
A)  things are done in a linear fashion. 
B)  people tend to do several things at the same time irrespective of the amount of work involved. 
C)  people tend to place higher value on personal involvement than on getting things done on time. 
D)  things are done in a random way.

Question 13

American managers who are engaged in international communications should avoid using generalized statements about benefits and compensation.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about negotiation is false?

Accepted Answer

A)  It is used in creating joint ventures with local firms and in getting the operation off the ground. 
B)  It is a learnable skill that is imperative for the international manager but not for the domestic manager. 
C)  It often follows assessing political environments. 
D)  It can be used as an approach to conflict management. 
A)  It is used in creating joint ventures with local firms and in getting the operation off the ground. 
B)  It is a learnable skill that is imperative for the international manager but not for the domestic manager. 
C)  It often follows assessing political environments. 
D)  It can be used as an approach to conflict management.

Question 15

Cultural training conducted on a regional or country-specific basis often results in continuous communication breakdown.

Accepted Answer

A) True 
 B)False

Question 16

Negotiation often follows assessing political environments and is a natural approach to conflict management.

Accepted Answer

A) True 
 B)False

Question 17

According to Trompenaars and Hampden-Turner,U.S.negotiators:

Accepted Answer

A)  tend to open negotiations with an extreme initial position. 
B)  tend to use an emotional appeal in their negotiation style. 
C)  believe it is important to be factual and objective while negotiating. 
D)  treat deadlines as only general guidelines for wrapping up negotiations. 
A)  tend to open negotiations with an extreme initial position. 
B)  tend to use an emotional appeal in their negotiation style. 
C)  believe it is important to be factual and objective while negotiating. 
D)  treat deadlines as only general guidelines for wrapping up negotiations.

Question 18

In terms of verbal communication styles,an example of a high-context society is _____.

Accepted Answer

A)  Iceland 
B)  Australia 
C)  Canada 
D)  Japan 
A)  Iceland 
B)  Australia 
C)  Canada 
D)  Japan

Question 19

In cultures with monochronic time schedules,schedules are subordinated to personal relationships.

Accepted Answer

A) True 
 B)False

Question 20

The steps taken to improve communication effectiveness in the international arena include all of the following except:

Accepted Answer

A)  improving feedback systems. 
B)  incorporating U.S. values regarding time into international operations. 
C)  providing language and cultural training. 
D)  increasing flexibility and cooperation. 
A)  improving feedback systems. 
B)  incorporating U.S. values regarding time into international operations. 
C)  providing language and cultural training. 
D)  increasing flexibility and cooperation.

Chromatics is the use of:

Haptics is the study of the way that people use physical space to convey messages.

Which of the following is a persuasion tool generally used by the Japanese during negotiations?

Which of the following styles of communication focuses on precision and the use of the right amount of words to convey the message?

In the context of writing business letters of complaint,Park,Dillon,and Mitchell reported that American writers:

In contrast to the contextual style,the personal style is more popular in:

While communicating on a face-to-face basis,intimate distance is used for talking with family and close friends.

Which of the following places would be the best neutral site for a Brazilian firm carrying on negotiations with an Italian firm?

Which of the following "distances" is used for communicating very confidential messages?

During the planning stage of negotiations,consideration should be given to all of the following areas except:

Explain the wide variety of tactics used in international negotiation.

A monochronic time schedule is one in which:

American managers who are engaged in international communications should avoid using generalized statements about benefits and compensation.

Which of the following statements about negotiation is false?

Cultural training conducted on a regional or country-specific basis often results in continuous communication breakdown.

Negotiation often follows assessing political environments and is a natural approach to conflict management.

According to Trompenaars and Hampden-Turner,U.S.negotiators:

In terms of verbal communication styles,an example of a high-context society is _____.

In cultures with monochronic time schedules,schedules are subordinated to personal relationships.

The steps taken to improve communication effectiveness in the international arena include all of the following except:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Management Decision and Control

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters

Exam 7: Cross-Cultural Communication and Negotiation

Chromatics is the use of:

Haptics is the study of the way that people use physical space to convey messages.

Which of the following is a persuasion tool generally used by the Japanese during negotiations?

Which of the following styles of communication focuses on precision and the use of the right amount of words to convey the message?

In the context of writing business letters of complaint,Park,Dillon,and Mitchell reported that American writers:

In contrast to the contextual style,the personal style is more popular in:

While communicating on a face-to-face basis,intimate distance is used for talking with family and close friends.

Which of the following places would be the best neutral site for a Brazilian firm carrying on negotiations with an Italian firm?

Which of the following "distances" is used for communicating very confidential messages?

During the planning stage of negotiations,consideration should be given to all of the following areas except:

Explain the wide variety of tactics used in international negotiation.

A monochronic time schedule is one in which:

American managers who are engaged in international communications should avoid using generalized statements about benefits and compensation.

Which of the following statements about negotiation is false?

Cultural training conducted on a regional or country-specific basis often results in continuous communication breakdown.

Negotiation often follows assessing political environments and is a natural approach to conflict management.

According to Trompenaars and Hampden-Turner,U.S.negotiators:

In terms of verbal communication styles,an example of a high-context society is _____.

In cultures with monochronic time schedules,schedules are subordinated to personal relationships.

The steps taken to improve communication effectiveness in the international arena include all of the following except:

Globalization and International Linkages

The Political, Legal, and Technological Environment

Ethics, Social Responsibility, and Sustainability

The Meanings and Dimensions of Culture

Managing Across Cultures

Organizational Cultures and Diversity

Strategy Formulation and Implementation

Entry Strategies and Organizational Structures

Managing Political Risk, Government Relations, and Alliances

Management Decision and Control

Motivation Across Cultures

Leadership Across Cultures

Human Resource Selection and Development Across Cultures

Filters