Question 1

Due diligence means that a company

Accepted Answer

A) has done sufficient preparatory work to produce a safe product. 
B) the company has successfully passed an OSHA safety audit. 
C) has taken every possible precautionary step possible and followed all industry standards. 
D) has studied the problem extensively. 
A) has done sufficient preparatory work to produce a safe product. 
B) the company has successfully passed an OSHA safety audit. 
C) has taken every possible precautionary step possible and followed all industry standards. 
D) has studied the problem extensively.

Question 2

With respect to service,consumers are concerned with which of the following?

Accepted Answer

A) performance 
B) building time 
C) provider attributes 
D) durability 
A) performance 
B) building time 
C) provider attributes 
D) durability

Question 3

The ethical theory based on the concept of duty that states that firms have a responsibility to comply with the terms of the sale,inform the customer about the product,not misrepresent anything,and not coerce the customer is

Accepted Answer

A) contractual theory. 
B) due care theory. 
C) social costs view. 
D) caveat emptor. 
A) contractual theory. 
B) due care theory. 
C) social costs view. 
D) caveat emptor.

Question 4

Which of the following is not a driver of the quest to improve product and service quality?

Accepted Answer

A) the demands of a competitive marketplace 
B) legislation and regulation 
C) an increasingly sophisticated consumer base 
D) the threat of product liability lawsuits 
A) the demands of a competitive marketplace 
B) legislation and regulation 
C) an increasingly sophisticated consumer base 
D) the threat of product liability lawsuits

Question 5

Programs that attempt to blend all of the functions of a business into a holistic,integrated philosophy built around teamwork,productivity,and customer satisfaction are called

Accepted Answer

A) Six Sigma programs. 
B) total care programs. 
C) total quality management programs. 
D) customer focus programs. 
A) Six Sigma programs. 
B) total care programs. 
C) total quality management programs. 
D) customer focus programs.

Question 6

Reasons to be concerned about product liability include all of the following except

Accepted Answer

A) the sheer number of cases. 
B) the number of trial attorneys being licensed. 
C) the propensity of people to sue when they are unhappy. 
D) the growing size of financial awards. 
A) the sheer number of cases. 
B) the number of trial attorneys being licensed. 
C) the propensity of people to sue when they are unhappy. 
D) the growing size of financial awards.

Question 7

TQM must emphasize all of the following except?

Accepted Answer

A) leadership 
B) individualism 
C) recognition 
D) communication 
A) leadership 
B) individualism 
C) recognition 
D) communication

Question 8

The two central issues of goods and services are

Accepted Answer

A) price and warranties. 
B) reliability and durability. 
C) quality and safety. 
D) value and function. 
A) price and warranties. 
B) reliability and durability. 
C) quality and safety. 
D) value and function.

Question 9

The meaning of product quality is uniform to all.

Accepted Answer

A) True 
 B)False

Question 10

The ethical theory based on the concept of duty that suggests that if a product causes harm,the firm should pay the costs of any injury is

Accepted Answer

A) contractual theory. 
B) due care theory. 
C) social costs view. 
D) caveat vendor. 
A) contractual theory. 
B) due care theory. 
C) social costs view. 
D) caveat vendor.

Question 11

Provide a short answer to each of these questions.Be sure to fully explain your answer.
Why do businesses want a uniform product liability code?

Accepted Answer

Businesses lobby for a federal product l

Question 12

Provide a short answer to each of these questions.Be sure to fully explain your answer.
What have been the impacts of new leadership in the CPSC?

Accepted Answer

Under the Obama administration,there hav

Question 13

Under the doctrine of strict liability,there is no legal defense for placing on the market a product that is dangerous to a consumer because of a known or knowable defect unless an argument of due diligence is allowed.

Accepted Answer

A) True 
 B)False

Question 14

The Consumer Product Safety Improvement Act of 2008 does not cover which of the following?

Accepted Answer

A) ATVs 
B) labeling of toys 
C) cotton 
D) lead 
A) ATVs 
B) labeling of toys 
C) cotton 
D) lead

Question 15

Which of the following is not a dimension of quality listed in the textbook?

Accepted Answer

A) performance 
B) durability 
C) status 
D) aesthetics 
A) performance 
B) durability 
C) status 
D) aesthetics

Question 16

The legal view of "let the buyer beware" that prevailed in the 1800s was

Accepted Answer

A) caveat vendor. 
B) e pluribus unum. 
C) norvus ordo seclorum 
D) caveat emptor. 
A) caveat vendor. 
B) e pluribus unum. 
C) norvus ordo seclorum 
D) caveat emptor.

Question 17

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Chapter 9 in the textbook discussed business ethics and technology,and this chapter describes the legal doctrine of absolute liability.Discuss the relationship between bioethics and absolute liability.What implications does this relationship have for business?

Accepted Answer

Bioethics deals with the ethical issues

Question 18

One of the strengths of Six Sigma program's has been its

Accepted Answer

A) laser-like focus on worker satisfaction. 
B) increase in customer loyalty. 
C) contribution to research in production quality. 
D) clarity of process and the steps companies must take to adopt it. 
A) laser-like focus on worker satisfaction. 
B) increase in customer loyalty. 
C) contribution to research in production quality. 
D) clarity of process and the steps companies must take to adopt it.

Question 19

Early research conducted in the organization later known as the Food and Drug Administration fed small doses of poison to

Accepted Answer

A) rats. 
B) chimpanzees. 
C) the "Death Squad." 
D) the "Poison Squad." 
A) rats. 
B) chimpanzees. 
C) the "Death Squad." 
D) the "Poison Squad."

Question 20

Provide a short answer to each of these questions.Be sure to fully explain your answer.
Law judge Roy Pearson and Jack Cline have both experienced issues of product liability according to the text.What is the double-edged sword of tort reform?

Accepted Answer

While lawsuits have appeared plethoric,p

Due diligence means that a company

With respect to service,consumers are concerned with which of the following?

The ethical theory based on the concept of duty that states that firms have a responsibility to comply with the terms of the sale,inform the customer about the product,not misrepresent anything,and not coerce the customer is

Which of the following is not a driver of the quest to improve product and service quality?

Programs that attempt to blend all of the functions of a business into a holistic,integrated philosophy built around teamwork,productivity,and customer satisfaction are called

Reasons to be concerned about product liability include all of the following except

TQM must emphasize all of the following except?

The two central issues of goods and services are

The meaning of product quality is uniform to all.

The ethical theory based on the concept of duty that suggests that if a product causes harm,the firm should pay the costs of any injury is

Provide a short answer to each of these questions.Be sure to fully explain your answer. Why do businesses want a uniform product liability code?

Provide a short answer to each of these questions.Be sure to fully explain your answer. What have been the impacts of new leadership in the CPSC?

Under the doctrine of strict liability,there is no legal defense for placing on the market a product that is dangerous to a consumer because of a known or knowable defect unless an argument of due diligence is allowed.

The Consumer Product Safety Improvement Act of 2008 does not cover which of the following?

Which of the following is not a dimension of quality listed in the textbook?

The legal view of "let the buyer beware" that prevailed in the 1800s was

One of the strengths of Six Sigma program's has been its

Early research conducted in the organization later known as the Food and Drug Administration fed small doses of poison to

Provide a short answer to each of these questions.Be sure to fully explain your answer. Law judge Roy Pearson and Jack Cline have both experienced issues of product liability according to the text.What is the double-edged sword of tort reform?

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Corporate Governance: Foundational Issues

Strategic Management and Corporate Public Affairs

Issues Management and Crisis Management

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business,Government,and Regulation

Business Influence on Government and Public Policy

Consumer Stakeholders: Information Issues and Responses

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, safety, and Health

Employment Discrimination and Affirmative Action

Filters

Exam 14: Consumer Stakeholders: Product and Service Issues

Due diligence means that a company

With respect to service,consumers are concerned with which of the following?

The ethical theory based on the concept of duty that states that firms have a responsibility to comply with the terms of the sale,inform the customer about the product,not misrepresent anything,and not coerce the customer is

Which of the following is not a driver of the quest to improve product and service quality?

Programs that attempt to blend all of the functions of a business into a holistic,integrated philosophy built around teamwork,productivity,and customer satisfaction are called

Reasons to be concerned about product liability include all of the following except

TQM must emphasize all of the following except?

The two central issues of goods and services are

The meaning of product quality is uniform to all.

The ethical theory based on the concept of duty that suggests that if a product causes harm,the firm should pay the costs of any injury is

Provide a short answer to each of these questions.Be sure to fully explain your answer. Why do businesses want a uniform product liability code?

Provide a short answer to each of these questions.Be sure to fully explain your answer. What have been the impacts of new leadership in the CPSC?

Under the doctrine of strict liability,there is no legal defense for placing on the market a product that is dangerous to a consumer because of a known or knowable defect unless an argument of due diligence is allowed.

The Consumer Product Safety Improvement Act of 2008 does not cover which of the following?

Which of the following is not a dimension of quality listed in the textbook?

The legal view of "let the buyer beware" that prevailed in the 1800s was

One of the strengths of Six Sigma program's has been its

Early research conducted in the organization later known as the Food and Drug Administration fed small doses of poison to

Provide a short answer to each of these questions.Be sure to fully explain your answer. Law judge Roy Pearson and Jack Cline have both experienced issues of product liability according to the text.What is the double-edged sword of tort reform?

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Corporate Governance: Foundational Issues

Strategic Management and Corporate Public Affairs

Issues Management and Crisis Management

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business,Government,and Regulation

Business Influence on Government and Public Policy

Consumer Stakeholders: Information Issues and Responses

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, safety, and Health

Employment Discrimination and Affirmative Action

Filters