Question 1

Companies that adopt issues management processes typically develop

Accepted Answer

A) better reputations. 
B) more expertise in identifying issues. 
C) better relationships with internal stakeholders. 
D) more ethical behavior among their employees. 
A) better reputations. 
B) more expertise in identifying issues. 
C) better relationships with internal stakeholders. 
D) more ethical behavior among their employees. A

Question 2

The most rudimentary form of issue identification entails

Accepted Answer

A) subscribing to a news clipping service. 
B) subscribing to a forecasting service. 
C) assigning a member of the organization to continuously scan a variety of publications. 
D) relying on the staff of the public affairs office to scan the environment. 
A) subscribing to a news clipping service. 
B) subscribing to a forecasting service. 
C) assigning a member of the organization to continuously scan a variety of publications. 
D) relying on the staff of the public affairs office to scan the environment. C

Question 3

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Explain why having a prepared plan for dealing with crises is so important.

Accepted Answer

The first reason that crisis management plans are needed is that a crisis is likely to happen at some point in a firm's operations.A survey of Fortune 500 firms indicated that 89 percent of those surveyed believed that "a crisis in business today is as inevitable as death and taxes." Second,because of the nature of crises,events are happening rapidly and people are under a great deal of pressure.Those conditions are not conducive to careful planning--thus,having a plan in place before a crisis hits is appropriate.Third,a crisis affects a wide variety of stakeholders,who should be identified before the events.

Question 4

The most dramatic growth in importance of issues has been in ____ issues.

Accepted Answer

A) financial 
B) social,ethical,and political 
C) practical 
D) military 
A) financial 
B) social,ethical,and political 
C) practical 
D) military

Question 5

Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.

Accepted Answer

A) True 
 B)False

Question 6

Questions and dimensions can be used to rank or prioritize issues.Which of the following is not included?

Accepted Answer

A) likelihood of occurrence 
B) impact on the organization 
C) how much impact will it have 
D) knowledge of the business 
A) likelihood of occurrence 
B) impact on the organization 
C) how much impact will it have 
D) knowledge of the business

Question 7

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Evaluate the actions taken by Schwan Sales Enterprises,Inc.that allowed it to successfully manage its crisis with the ice cream it produced.

Accepted Answer

Schwan learned from the Minnesota Depart

Question 8

In most companies,issues management is done in isolation from other departments.

Accepted Answer

A) True 
 B)False

Question 9

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Accepted Answer

A) True 
 B)False

Question 10

Issues management can be viewed as a type of pre-crisis planning and post-crisis management.

Accepted Answer

A) True 
 B)False

Question 11

The ultimate objective of issues and crisis management is

Accepted Answer

A) prevention of harm to the firm. 
B) avoidance of crises. 
C) to increase the organization's social responsiveness to stakeholders. 
D) understanding of stakeholders' interests. 
A) prevention of harm to the firm. 
B) avoidance of crises. 
C) to increase the organization's social responsiveness to stakeholders. 
D) understanding of stakeholders' interests.

Question 12

The concept of crisis management is relatively new,arising out of the crises of the past two decades.

Accepted Answer

A) True 
 B)False

Question 13

Key questions proposed to use in analyzing issues includes all of the following except

Accepted Answer

A) who is affected by the issue? 
B) who is in a position to exert influence on the issue? 
C) who can best afford to resolve the issue? 
D) who ought to care about the issue? 
A) who is affected by the issue? 
B) who is in a position to exert influence on the issue? 
C) who can best afford to resolve the issue? 
D) who ought to care about the issue?

Question 14

Provide a short answer to each of these questions.Be sure to fully explain your answer.
Why is it so important to tell the truth in crisis situations?

Accepted Answer

In the first place,truth telling is gene

Question 15

The stages of the issues management process are easily separable;thus each can be assigned to a specialist with the public affairs office.

Accepted Answer

A) True 
 B)False

Question 16

One thing that is common to all techniques used for identification of issues is

Accepted Answer

A) news clipping services. 
B) environmental scanning. 
C) subscription to forecasting services. 
D) a formal,organized effort to gather information on emerging social trends. 
A) news clipping services. 
B) environmental scanning. 
C) subscription to forecasting services. 
D) a formal,organized effort to gather information on emerging social trends.

Question 17

In a crisis,the first communication should be with internal stakeholders.

Accepted Answer

A) True 
 B)False

Question 18

Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following issues has always been part of the business process?

Accepted Answer

A) legislative 
B) ecological 
C) financial 
D) social welfare 
A) legislative 
B) ecological 
C) financial 
D) social welfare

Question 20

The Yankelovich approach to issues identification is

Accepted Answer

A) well suited to spotting short-term trends. 
B) based on spotting and interpreting fads as they become popular. 
C) based on extensive interviews and surveys. 
D) made available to non-profit organizations free of charge. 
A) well suited to spotting short-term trends. 
B) based on spotting and interpreting fads as they become popular. 
C) based on extensive interviews and surveys. 
D) made available to non-profit organizations free of charge.

Companies that adopt issues management processes typically develop

The most rudimentary form of issue identification entails

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Explain why having a prepared plan for dealing with crises is so important.

The most dramatic growth in importance of issues has been in ____ issues.

Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.

Questions and dimensions can be used to rank or prioritize issues.Which of the following is not included?

In most companies,issues management is done in isolation from other departments.

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Issues management can be viewed as a type of pre-crisis planning and post-crisis management.

The ultimate objective of issues and crisis management is

The concept of crisis management is relatively new,arising out of the crises of the past two decades.

Key questions proposed to use in analyzing issues includes all of the following except

Provide a short answer to each of these questions.Be sure to fully explain your answer. Why is it so important to tell the truth in crisis situations?

The stages of the issues management process are easily separable;thus each can be assigned to a specialist with the public affairs office.

One thing that is common to all techniques used for identification of issues is

In a crisis,the first communication should be with internal stakeholders.

Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.

Which of the following issues has always been part of the business process?

The Yankelovich approach to issues identification is

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Corporate Governance: Foundational Issues

Strategic Management and Corporate Public Affairs

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business,Government,and Regulation

Business Influence on Government and Public Policy

Consumer Stakeholders: Information Issues and Responses

Consumer Stakeholders: Product and Service Issues

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, safety, and Health

Employment Discrimination and Affirmative Action

Filters

Exam 6: Issues Management and Crisis Management

Companies that adopt issues management processes typically develop

The most rudimentary form of issue identification entails

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Explain why having a prepared plan for dealing with crises is so important.

The most dramatic growth in importance of issues has been in ____ issues.

Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.

Questions and dimensions can be used to rank or prioritize issues.Which of the following is not included?

In most companies,issues management is done in isolation from other departments.

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Issues management can be viewed as a type of pre-crisis planning and post-crisis management.

The ultimate objective of issues and crisis management is

The concept of crisis management is relatively new,arising out of the crises of the past two decades.

Key questions proposed to use in analyzing issues includes all of the following except

Provide a short answer to each of these questions.Be sure to fully explain your answer. Why is it so important to tell the truth in crisis situations?

The stages of the issues management process are easily separable;thus each can be assigned to a specialist with the public affairs office.

One thing that is common to all techniques used for identification of issues is

In a crisis,the first communication should be with internal stakeholders.

Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.

Which of the following issues has always been part of the business process?

The Yankelovich approach to issues identification is

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Corporate Governance: Foundational Issues

Strategic Management and Corporate Public Affairs

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business,Government,and Regulation

Business Influence on Government and Public Policy

Consumer Stakeholders: Information Issues and Responses

Consumer Stakeholders: Product and Service Issues

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, safety, and Health

Employment Discrimination and Affirmative Action

Filters