Question 1

Appraisal costs can occur when a company has NOT produced any defective items.

Accepted Answer

A) True 
 B)False

Question 2

An airline wants to monitor the performance of their baggage handling crew on the daily flight from Oklahoma City to Dallas that is always filled to its 140 passenger capacity.They track the number of passengers that lose bags each flight for a two-week period.The data are displayed in the following table.Determine control limits for the appropriate chart and indicate any points that are out of control.

Accepted Answer

This is attribute data,so a p-chart is c

Question 3

Which of the following is NOT a core idea of total quality management?

Accepted Answer

A)  cost reduction 
B)  leadership improvement 
C)  employee empowerment 
D)  continuous improvement 
A)  cost reduction 
B)  leadership improvement 
C)  employee empowerment 
D)  continuous improvement

Question 4

A barbecue sauce producer makes their product in an 80-ounce bottle for a specialty store.Their historical process mean has been 80.1 ounces and their tolerance limits are set at 80 ounces plus or minus 1 ounce.What does their process standard deviation need to be in order to sustain a process capability index of 1.5?

Accepted Answer

A)  0.10 
B)  0.15 
C)  0.20 
D)  0.25 
A)  0.10 
B)  0.15 
C)  0.20 
D)  0.25

Question 5

A pizza delivery service wants to track their delivery times.They take eight samples of four deliveries and record the following data.What are the upper and lower control limits of their R-chart?

Accepted Answer

A)  24.9, 20.3 
B)  7.2, 0.0 
C)  3.1, 0.0 
D)  22.6, 0.0 
A)  24.9, 20.3 
B)  7.2, 0.0 
C)  3.1, 0.0 
D)  22.6, 0.0

Question 6

The ability of a non-centered process to meet certain quality standards is measured by its ________.

Accepted Answer

process ca

Question 7

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

Accepted Answer

The answer of A customer that concentrates on the ease...

Question 8

A hot tub manufacturer wants the thermostat to control water temperature to within one degree when set at 130 degrees Fahrenheit.They randomly select 10 hot tubs,set the thermostats to 130,and record the following data with an infrared thermometer that has recently been calibrated.
   What is their process capability?

Accepted Answer

@#IMG-DLM& = @#IMG-DLM& @#IMG-DLM& = @#IMG-DLM& @#IMG-DLM& = @#IMG-DLM& @#IMG-DLM& = 130.0 @#IMG-DLM& = @#IMG-DLM& @#IMG-DLM& = 0.

Question 9

A barbecue sauce producer makes their product in an 80-ounce bottle for a specialty store.Their historical process mean has been 80 ounces and their tolerance limits are set at 80 ounces plus or minus 1 ounce.What does their process standard deviation need to be in order to sustain a process capability ratio of 1.66?

Accepted Answer

A)  0.10 
B)  0.20 
C)  0.25 
D)  0.33 
A)  0.10 
B)  0.20 
C)  0.25 
D)  0.33

Question 10

If a contact lens has a scratch on it,the manufacturer classifies it as defective.This is an example of a continuous variable.

Accepted Answer

A) True 
 B)False

Question 11

One international standard for managing quality across the supply chain is:

Accepted Answer

A)  ISO 9000. 
B)  ISO 14000. 
C)  AQL. 
D)  LTPD. 
A)  ISO 9000. 
B)  ISO 14000. 
C)  AQL. 
D)  LTPD.

Question 12

A person or company taking the stance that quality must be judged,in part,by how well the characteristics of a particular product or service align with the needs of a specific user is taking the ________ perspective.

Accepted Answer

The answer of A person or company taking the stance...

Question 13

Describe the ISO 9000 family of standards,including the objectives and process of becoming certified.

Accepted Answer

ISO 9000 is a family of standards suppor

Question 14

Money spent training an employee how to do the job mistake free is an example of an appraisal cost.

Accepted Answer

A) True 
 B)False

Question 15

A barbecue sauce producer sells their product in a 20-ounce bottle.Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability index of the bottle filling process?

Accepted Answer

A)  0.89 
B)  1.00 
C)  1.11 
D)  1.33 
A)  0.89 
B)  1.00 
C)  1.11 
D)  1.33

Question 16

A(n)________ cost is incurred by a company to assess its quality levels.

Accepted Answer

The answer of A(n)________ cost is incurred by a company...

Question 17

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:

Accepted Answer

A)  performance perspective. 
B)  value perspective. 
C)  conformance perspective. 
D)  intention perspective. 
A)  performance perspective. 
B)  value perspective. 
C)  conformance perspective. 
D)  intention perspective.

Question 18

Six Sigma quality means that the difference between the upper and lower tolerance levels is six standard deviations wide.

Accepted Answer

A) True 
 B)False

Question 19

Costs incurred by defects that occur prior to delivery to the customer are called:

Accepted Answer

A)  external failure costs. 
B)  internal failure costs. 
C)  appraisal costs. 
D)  prevention costs. 
A)  external failure costs. 
B)  internal failure costs. 
C)  appraisal costs. 
D)  prevention costs.

Question 20

A barbecue sauce producer sells their product in a 20-ounce bottle.Their historical process mean has been 20 ounces with a standard deviation of 0.25 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability ratio of the bottle filling process?

Accepted Answer

A)  1.00 
B)  1.33 
C)  1.75 
D)  2.00 
A)  1.00 
B)  1.33 
C)  1.75 
D)  2.00

Appraisal costs can occur when a company has NOT produced any defective items.

Which of the following is NOT a core idea of total quality management?

A pizza delivery service wants to track their delivery times.They take eight samples of four deliveries and record the following data.What are the upper and lower control limits of their R-chart?

The ability of a non-centered process to meet certain quality standards is measured by its ________.

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

If a contact lens has a scratch on it,the manufacturer classifies it as defective.This is an example of a continuous variable.

One international standard for managing quality across the supply chain is:

A person or company taking the stance that quality must be judged,in part,by how well the characteristics of a particular product or service align with the needs of a specific user is taking the ________ perspective.

Describe the ISO 9000 family of standards,including the objectives and process of becoming certified.

Money spent training an employee how to do the job mistake free is an example of an appraisal cost.

A barbecue sauce producer sells their product in a 20-ounce bottle.Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability index of the bottle filling process?

A(n)________ cost is incurred by a company to assess its quality levels.

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:

Six Sigma quality means that the difference between the upper and lower tolerance levels is six standard deviations wide.

Costs incurred by defects that occur prior to delivery to the customer are called:

A barbecue sauce producer sells their product in a 20-ounce bottle.Their historical process mean has been 20 ounces with a standard deviation of 0.25 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability ratio of the bottle filling process?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 5: Managing Quality

Appraisal costs can occur when a company has NOT produced any defective items.

Which of the following is NOT a core idea of total quality management?

A pizza delivery service wants to track their delivery times.They take eight samples of four deliveries and record the following data.What are the upper and lower control limits of their R-chart?

The ability of a non-centered process to meet certain quality standards is measured by its ________.

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

If a contact lens has a scratch on it,the manufacturer classifies it as defective.This is an example of a continuous variable.

One international standard for managing quality across the supply chain is:

A person or company taking the stance that quality must be judged,in part,by how well the characteristics of a particular product or service align with the needs of a specific user is taking the ________ perspective.

Describe the ISO 9000 family of standards,including the objectives and process of becoming certified.

Money spent training an employee how to do the job mistake free is an example of an appraisal cost.

A barbecue sauce producer sells their product in a 20-ounce bottle.Their current process mean is 19.80 ounces with a standard deviation of 0.3 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability index of the bottle filling process?

A(n)________ cost is incurred by a company to assess its quality levels.

A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the:

Six Sigma quality means that the difference between the upper and lower tolerance levels is six standard deviations wide.

Costs incurred by defects that occur prior to delivery to the customer are called:

A barbecue sauce producer sells their product in a 20-ounce bottle.Their historical process mean has been 20 ounces with a standard deviation of 0.25 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability ratio of the bottle filling process?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters