Exam 1: Introduction to Operations and Supply Chain Management

________ is an operations activity with the purpose of designing and implementing the transformation processes that best meet the needs of the customer and firm.

Every organization has an operations function.

Distinguish between first-tier and second-tier suppliers in a supply chain and provide an example.

The professional society for persons interested in operations and supply chain management is called APICS.

Which of the following statements about the operations function is NOT correct?

The ________ is a leader in education and all aspects of quality improvement.

Among all supply chain functions,________ is the most susceptible to breakdown.

Of all the activities of supply chain management,which poses the greatest challenge and why? Cite examples in popular media.

Most of the participants in a supply chain are both suppliers and customers.

Supply chains have been in existence for over a century.What is different about supply chains in the 21^st century from those in existence 100 years ago?

Operations can be considered a transformation process that takes things like materials,labor,and capital,called ________,and transforms them into goods or services,called ________.

In general,operations management activities are information and decision intensive.

The drive for efficiency has decreased the level of globalization in the world economy.

In the Sweet Action! supply chain,the flowers produce the nectar which is collected by the bees.The busy bees take this nectar and produce honey,which is collected by the beekeeper,who puts it in quart jars and supplies it to the baker.The baker produces a lovely array of confections,which are purchased by the local restaurant.The restaurant sells these confections to their loyal diners,who gleefully consume them and nag the chef for his recipe.Which of these statements about this supply chain is best?

Electronic commerce refers to the use of information technology solutions to automate business transactions.

Which of the major operations and supply chain activities do not deal directly with customers? Explain why this is so.

The collection of people,technology,and systems within an organization that has primary responsibility for providing the organization's products or services is called:

There is no need for an organizational interface between the finance function and the operations and supply chain management function.

What is the most impactful trend in supply chain management over the last quarter century? Justify your choice.

To participate in a supply chain,a firm must actually handle the physical goods at some point.