Question 1

A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of these themes:

Accepted Answer

A)  Commitment to values 
B)  Dedication to public services 
C)  Pragmatic incrementalism 
D)  None of the above 
A)  Commitment to values 
B)  Dedication to public services 
C)  Pragmatic incrementalism 
D)  None of the above

Question 2

Discuss the ways in which people's normal resistance to change may be overcome.How might changes be implemented more successfully?

Accepted Answer

The answer of Discuss the ways in which people's normal...

Question 3

The ________ stage is the first stage in the change process.

Accepted Answer

A)  Unfreezing 
B)  Freezing 
C)  Change 
D)  Refreezing 
A)  Unfreezing 
B)  Freezing 
C)  Change 
D)  Refreezing

Question 4

Changes of this type are highly analytical,technical,and helps establish the momentum for change.

Accepted Answer

A)  Incremental change 
B)  Discontinuous change 
C)  Strategic change 
D)  Crisis change 
A)  Incremental change 
B)  Discontinuous change 
C)  Strategic change 
D)  Crisis change

Question 5

Six-sigma performs at the level of ________ perfection.

Accepted Answer

A)  99.97% 
B)  99.997% 
C)  99.9997% 
D)  99.99997% 
A)  99.97% 
B)  99.997% 
C)  99.9997% 
D)  99.99997%

Question 6

Explore the different efforts to conceptualize change and to suggest strategies for change.Discuss,providing relevant examples where appropriate.

Accepted Answer

The answer of Explore the different efforts to conceptualize change...

Question 7

This discipline focuses on the way in which we see the world.

Accepted Answer

A)  Personal mastery 
B)  Shared vision 
C)  Mental models 
D)  Systems thinking 
A)  Personal mastery 
B)  Shared vision 
C)  Mental models 
D)  Systems thinking

Question 8

________ is what we describe when people ask us what ideas govern our actions.

Accepted Answer

A)  Espoused theory 
B)  Theory-in-use 
C)  Spoken theory 
D)  Governing theory 
A)  Espoused theory 
B)  Theory-in-use 
C)  Spoken theory 
D)  Governing theory

Question 9

Which of the following approaches will aid in overcoming people's normal resistance to change?

Accepted Answer

A)  Involving people throughout the organization in the change process 
B)  Communicating the problems inherent in the current situation 
C)  Giving people time to let go of the past and embrace the future 
D)  All of the above 
A)  Involving people throughout the organization in the change process 
B)  Communicating the problems inherent in the current situation 
C)  Giving people time to let go of the past and embrace the future 
D)  All of the above

Question 10

Incremental change is far more difficult for those in the organization than is discontinuous change.

Accepted Answer

A) True 
 B)False

Question 11

Artifacts and creations of a culture include:

Accepted Answer

A)  Values of an organization 
B)  Patterns of behavior that are taken for granted 
C)  An emphasis on problem solving 
D)  Day-to-day operating routines 
A)  Values of an organization 
B)  Patterns of behavior that are taken for granted 
C)  An emphasis on problem solving 
D)  Day-to-day operating routines

Question 12

The systems approach is seen as a way of ensuring attention to the "big picture."

Accepted Answer

A) True 
 B)False

Question 13

In order for comprehensive change to occur in any organization,attention must be given to both strategic change and grassroots change.

Accepted Answer

A) True 
 B)False

Question 14

Successful changes in an organization's culture typically occur over a short period of time.

Accepted Answer

A) True 
 B)False

Question 15

"The new system is easier to use" is an example of which type of force?

Accepted Answer

A)  Restraining force 
B)  Driving force 
C)  Restrictive force 
D)  Motivating force 
A)  Restraining force 
B)  Driving force 
C)  Restrictive force 
D)  Motivating force

Question 16

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

Accepted Answer

To effectively introduce change, manager

Question 17

Describe Latham's approach to behavior change.What are some limitations to instituting behavior change? Discuss,providing relevant examples where appropriate.

Accepted Answer

The answer of Describe Latham's approach to behavior change.What are...

Question 18

Which of the following types of change is initiated in times of crisis?

Accepted Answer

A)  Crisis change 
B)  Organic change 
C)  Systematic change 
D)  Dramatic change 
A)  Crisis change 
B)  Organic change 
C)  Systematic change 
D)  Dramatic change

Question 19

Work can be divided on the basis of:

Accepted Answer

A)  Purpose 
B)  Process 
C)  Place 
D)  All of the above 
A)  Purpose 
B)  Process 
C)  Place 
D)  All of the above

A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of these themes:

Discuss the ways in which people's normal resistance to change may be overcome.How might changes be implemented more successfully?

The ________ stage is the first stage in the change process.

Changes of this type are highly analytical,technical,and helps establish the momentum for change.

Six-sigma performs at the level of ________ perfection.

Explore the different efforts to conceptualize change and to suggest strategies for change.Discuss,providing relevant examples where appropriate.

This discipline focuses on the way in which we see the world.

________ is what we describe when people ask us what ideas govern our actions.

Which of the following approaches will aid in overcoming people's normal resistance to change?

Incremental change is far more difficult for those in the organization than is discontinuous change.

Artifacts and creations of a culture include:

The systems approach is seen as a way of ensuring attention to the "big picture."

In order for comprehensive change to occur in any organization,attention must be given to both strategic change and grassroots change.

Successful changes in an organization's culture typically occur over a short period of time.

"The new system is easier to use" is an example of which type of force?

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

Describe Latham's approach to behavior change.What are some limitations to instituting behavior change? Discuss,providing relevant examples where appropriate.

Which of the following types of change is initiated in times of crisis?

Work can be divided on the basis of:

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 12: Organizational Change

A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of these themes:

Discuss the ways in which people's normal resistance to change may be overcome.How might changes be implemented more successfully?

The ________ stage is the first stage in the change process.

Changes of this type are highly analytical,technical,and helps establish the momentum for change.

Six-sigma performs at the level of ________ perfection.

Explore the different efforts to conceptualize change and to suggest strategies for change.Discuss,providing relevant examples where appropriate.

This discipline focuses on the way in which we see the world.

________ is what we describe when people ask us what ideas govern our actions.

Which of the following approaches will aid in overcoming people's normal resistance to change?

Incremental change is far more difficult for those in the organization than is discontinuous change.

Artifacts and creations of a culture include:

The systems approach is seen as a way of ensuring attention to the "big picture."

In order for comprehensive change to occur in any organization,attention must be given to both strategic change and grassroots change.

Successful changes in an organization's culture typically occur over a short period of time.

"The new system is easier to use" is an example of which type of force?

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

Describe Latham's approach to behavior change.What are some limitations to instituting behavior change? Discuss,providing relevant examples where appropriate.

Which of the following types of change is initiated in times of crisis?

Work can be divided on the basis of:

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters