Question 1

KPI is an acronym for:

Accepted Answer

A)  Kaplan Production Indices 
B)  Key Performance Indicators 
C)  Kaplan Performance Indicators 
D) Key Production Indicators 
A)  Kaplan Production Indices 
B)  Key Performance Indicators 
C)  Kaplan Performance Indicators 
D) Key Production Indicators B

Question 2

Since intangibles such as customer satisfaction cannot be measured,they are not important in assessing performance.

Accepted Answer

A) True 
 B)False  False

Question 3

The set of dimensions of the 'performance cube' is:

Accepted Answer

A)  power of buyers,power of suppliers,barriers to exit 
B)  industry recipe,organisation type,organisation position 
C)  industry recipe,organisation posture,organisation position 
D) inbound logistics,marketing,financial strength 
A)  power of buyers,power of suppliers,barriers to exit 
B)  industry recipe,organisation type,organisation position 
C)  industry recipe,organisation posture,organisation position 
D) inbound logistics,marketing,financial strength B

Question 4

Organisational performance can be measured against:

Accepted Answer

A) best country practice, world's best practice, industry ROI, past performance and internal targets 
B) world's best practice, industry average, past marketing performance and market share 
C) best industry practice, world's best practice, industry average, past performance and internal targets 
D) sectoral best practice, industry average, past performance and financial targets 
A) best country practice, world's best practice, industry ROI, past performance and internal targets 
B) world's best practice, industry average, past marketing performance and market share 
C) best industry practice, world's best practice, industry average, past performance and internal targets 
D) sectoral best practice, industry average, past performance and financial targets

Question 5

Criticisms of In search of excellence by Peters and Waterman did not include that it was:

Accepted Answer

A) lacking in objectivity 
B) lacking in clear criteria 
C) biased in its industry coverage 
D) based on sound methodology 
A) lacking in objectivity 
B) lacking in clear criteria 
C) biased in its industry coverage 
D) based on sound methodology

Question 6

The set of measures in the 'triple bottom line' is:

Accepted Answer

A)  financial,legal,social 
B)  political,environmental,technological 
C)  economic,political,social 
D) economic,environmental,external social 
A)  financial,legal,social 
B)  political,environmental,technological 
C)  economic,political,social 
D) economic,environmental,external social

Question 7

The 'performance measurement cube' extends the balanced scorecard approach.

Accepted Answer

A) True 
 B)False

Question 8

The set of models for measuring strategic performance reviewed by Hubbard et al.comprises:

Accepted Answer

A)  shareholder returns,stakeholder value,world's best practice,triple bottom line 
B)  shareholder value,stakeholder value,world's best practice,balanced scorecard 
C)  shareholder value,stakeholder value,total quality management,triple bottom line 
D) shareholder value,stakeholder value,triple bottom line 
A)  shareholder returns,stakeholder value,world's best practice,triple bottom line 
B)  shareholder value,stakeholder value,world's best practice,balanced scorecard 
C)  shareholder value,stakeholder value,total quality management,triple bottom line 
D) shareholder value,stakeholder value,triple bottom line

Question 9

Market share,innovation and growth are examples of long-term development measures.

Accepted Answer

A) True 
 B)False

Question 10

The performance measures for 'not-for-profit' organisations include:

Accepted Answer

A)  net cash flow,break-even,efficiency,customer satisfaction 
B)  debt cost,quality,break-even,efficiency,capital charge 
C)  quality,break-even,efficiency,customer satisfaction 
D) capital charge,quality,break-even,customer satisfaction 
A)  net cash flow,break-even,efficiency,customer satisfaction 
B)  debt cost,quality,break-even,efficiency,capital charge 
C)  quality,break-even,efficiency,customer satisfaction 
D) capital charge,quality,break-even,customer satisfaction

Question 11

Criteria for an organisation to be chosen for the Collins and Porras study did NOT include that it:

Accepted Answer

A) had to be the premier institution in its industry 
B) be widely admired by knowledgeable business people 
C) had made an 'indelible imprint' on the world 
D) had the same CEO 
A) had to be the premier institution in its industry 
B) be widely admired by knowledgeable business people 
C) had made an 'indelible imprint' on the world 
D) had the same CEO

Question 12

The best use of performance measurement systems with several variables would be obtained by the development of ___ ___ ___ ___ of relationships between variables.

Accepted Answer

A)  analysis of variance models 
B)  variance and analysis models 
C)  cause and effect models 
D) sensitivity and polarity models 
A)  analysis of variance models 
B)  variance and analysis models 
C)  cause and effect models 
D) sensitivity and polarity models

Question 13

The set of four 'perspectives' of the 'balanced scorecard' is:

Accepted Answer

A)  political,environmental,social,technological 
B)  supplier,customer,internal business,innovation and learning 
C)  financial,customer,internal business,innovation and learning 
D) financial,operational,logistical,research and development 
A)  political,environmental,social,technological 
B)  supplier,customer,internal business,innovation and learning 
C)  financial,customer,internal business,innovation and learning 
D) financial,operational,logistical,research and development

Question 14

Issues in Hubbard et al.'s critique of 'shareholder value' in measuring strategic success do NOT include:

Accepted Answer

A)  unlisted companies 
B)  organisations that do not have shareholders 
C)  reliability of shareholder dividend reinvestment 
D) measures of shareholder return to use 
A)  unlisted companies 
B)  organisations that do not have shareholders 
C)  reliability of shareholder dividend reinvestment 
D) measures of shareholder return to use

Question 15

The stakeholder approach recognises the long-term interest of not only shareholders but:

Accepted Answer

A)  management,employees,suppliers,customers,debt holders 
B)  management,employees,customers,suppliers,trade unions 
C)  competitors,employees,suppliers,customers,bankers 
D) government,employees,buyers,suppliers,debt holders 
A)  management,employees,suppliers,customers,debt holders 
B)  management,employees,customers,suppliers,trade unions 
C)  competitors,employees,suppliers,customers,bankers 
D) government,employees,buyers,suppliers,debt holders

Question 16

What are some of the common problems when assessing and communicating performance information?

Accepted Answer

Accounting-based information is historic

Question 17

You are working with your roommate on a group project about the types of indicators to include as measures for social and community performance in a sustainability report.What would you contribute to the discussion?

Accepted Answer

As the expectation for sustainability re

Question 18

The studies of 'successful' organisations conclude that financial success is essential for successful organisations.

Accepted Answer

A) True 
 B)False

Question 19

What conditions limit performance comparisons with the world's best practice? Explain.

Accepted Answer

Some authors have criticised the resourc

Question 20

The normal view of 'long terms' now implies:

Accepted Answer

A)  three to five years 
B)  five to ten years 
C)  three years 
D) more than ten years 
A)  three to five years 
B)  five to ten years 
C)  three years 
D) more than ten years

KPI is an acronym for:

Since intangibles such as customer satisfaction cannot be measured,they are not important in assessing performance.

The set of dimensions of the 'performance cube' is:

Organisational performance can be measured against:

Criticisms of In search of excellence by Peters and Waterman did not include that it was:

The set of measures in the 'triple bottom line' is:

The 'performance measurement cube' extends the balanced scorecard approach.

The set of models for measuring strategic performance reviewed by Hubbard et al.comprises:

Market share,innovation and growth are examples of long-term development measures.

The performance measures for 'not-for-profit' organisations include:

Criteria for an organisation to be chosen for the Collins and Porras study did NOT include that it:

The best use of performance measurement systems with several variables would be obtained by the development of _ _ _ _ of relationships between variables.

The set of four 'perspectives' of the 'balanced scorecard' is:

Issues in Hubbard et al.'s critique of 'shareholder value' in measuring strategic success do NOT include:

The stakeholder approach recognises the long-term interest of not only shareholders but:

What are some of the common problems when assessing and communicating performance information?

You are working with your roommate on a group project about the types of indicators to include as measures for social and community performance in a sustainability report.What would you contribute to the discussion?

The studies of 'successful' organisations conclude that financial success is essential for successful organisations.

What conditions limit performance comparisons with the world's best practice? Explain.

The normal view of 'long terms' now implies:

What Is Strategy

Analysing Business Strategy: Creating Value

Analysing the External Environment

Analysing the External Environment

GAP Analysis and Business-Level Strategic Options

Strategic Decision-Making

Dynamic Competitive Strategy

Corporatemulti-Business Strategy

Acquisitions and Alliances

International Strategy

Capabilities, Systems and Structure

Leadership, People and Culture

Change Management

Filters

Exam 5: Measuring Strategic Organisation Performance

KPI is an acronym for:

Since intangibles such as customer satisfaction cannot be measured,they are not important in assessing performance.

The set of dimensions of the 'performance cube' is:

Organisational performance can be measured against:

Criticisms of In search of excellence by Peters and Waterman did not include that it was:

The set of measures in the 'triple bottom line' is:

The 'performance measurement cube' extends the balanced scorecard approach.

The set of models for measuring strategic performance reviewed by Hubbard et al.comprises:

Market share,innovation and growth are examples of long-term development measures.

The performance measures for 'not-for-profit' organisations include:

Criteria for an organisation to be chosen for the Collins and Porras study did NOT include that it:

The best use of performance measurement systems with several variables would be obtained by the development of ___ ___ ___ ___ of relationships between variables.

The set of four 'perspectives' of the 'balanced scorecard' is:

Issues in Hubbard et al.'s critique of 'shareholder value' in measuring strategic success do NOT include:

The stakeholder approach recognises the long-term interest of not only shareholders but:

What are some of the common problems when assessing and communicating performance information?

You are working with your roommate on a group project about the types of indicators to include as measures for social and community performance in a sustainability report.What would you contribute to the discussion?

The studies of 'successful' organisations conclude that financial success is essential for successful organisations.

What conditions limit performance comparisons with the world's best practice? Explain.

The normal view of 'long terms' now implies:

What Is Strategy

Analysing Business Strategy: Creating Value

Analysing the External Environment

Analysing the External Environment

GAP Analysis and Business-Level Strategic Options

Strategic Decision-Making

Dynamic Competitive Strategy

Corporatemulti-Business Strategy

Acquisitions and Alliances

International Strategy

Capabilities, Systems and Structure

Leadership, People and Culture

Change Management

Filters

The best use of performance measurement systems with several variables would be obtained by the development of _ _ _ _ of relationships between variables.