Exam 12: Performance Management

During her annual performance review,Sarah receives feedback regarding her performance from a variety of sources,including her supervisor,her colleagues,and her subordinates.Sarah's supervisor reviews customer comment cards to evaluate Sarah's performance from the customers' perspective.He also considers vendor feedback to evaluate Sarah's performance.Which of the following types of evaluation techniques has been used by Sarah's supervisor?

The job-related requirements used to evaluate an employee's work and conduct are called _____.

Which of the following statements is true about performance appraisals?

Supervisors must avoid using performance appraisal systems:

An employee's formal performance appraisal should be conducted by:

During the appraisal meeting,a supervisor must:

In order to perform adequately,employees must know what is expected of them.

Formal performance appraisal systems:

Other than the title of the document,a self-evaluation form should be identical to the supervisor evaluation form.

When dealing with an employee who is performing at substandard levels,the supervisor must:

Skill-based pay rewards are based on improvements in performance.

A formal appraisal system forces a supervisor to examine employees' work from the standpoint of how well they are meeting established standards and to identify areas that need improvement.

The system of performance management begins with the supervisor setting the stage for employee success.

Bringing a new employee into a department may be desirable because the person brings different ideas and fresh perspectives.

Supervisors are responsible for determining the relative worth of jobs within their departments.

The supervisor must be prepared to document ratings by citing specific examples of good or bad performance.

Promotion by seniority is the best method to use when considering who should be given the opportunity to "move up" within an organization.

An effective compensation program should be designed to attract,retain,and motivate employees.

Supervisors should not feel obligated to provide positive feedback during a performance evaluation because the purpose of an evaluation is to identify areas of the job that require improvement.

Merit is the quality of an employee's job performance; ability is the employee's potential to perform the higher-level tasks.