Question 1

A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is true of formal performance appraisals?

Accepted Answer

A) Lower-level management decides who should appraise and how often. 
B) Formal appraisals reaffirm the supervisor's genuine interest in employees' growth and development. 
C) All organizations require supervisors to formally appraise all employees at least once a week. 
D) Supervisors are not required to appraise employees who are on their probationary periods. 
A) Lower-level management decides who should appraise and how often. 
B) Formal appraisals reaffirm the supervisor's genuine interest in employees' growth and development. 
C) All organizations require supervisors to formally appraise all employees at least once a week. 
D) Supervisors are not required to appraise employees who are on their probationary periods.

Question 3

According to Professor Alan Cardy,employers are more interested in controlling behavior than productivity.

Accepted Answer

A) True 
 B)False

Question 4

By any objective standard,Taron's job performance is satisfactory at best; but because his supervisor,Susan,is friends with Taron and socializes with him away from the office,she has rated his performance as "excellent." This is an illustration of the leniency error.

Accepted Answer

A) True 
 B)False

Question 5

An employee's poor performance and failure to improve are solely indicators of the employee's deficiencies and represent no reflection on the supervisor.

Accepted Answer

A) True 
 B)False

Question 6

What is involved in the supervisory activity of coaching? Which employees generally benefit the most from coaching? Why?

Accepted Answer

Coaching is the frequent activity of the

Question 7

Every appraisal meeting must include discussions about plans for improvement and possible opportunities for the employee's future with the organization.

Accepted Answer

A) True 
 B)False

Question 8

Most employees are able to handle fair criticism.

Accepted Answer

A) True 
 B)False

Question 9

Hallie is appraising her subordinate,Larry's,performance.Even though Larry is a nice guy,Hallie notes that Larry's performance at work is less satisfactory than that of the other employees in the same position.Nonetheless,she does not want to upset Larry,and so she gives him a very good performance rating.This is a typical example of _____.

Accepted Answer

A) a leniency error 
B) personalized conflict 
C) substantive conflict 
D) the horns effect 
A) a leniency error 
B) personalized conflict 
C) substantive conflict 
D) the horns effect

Question 10

Effective supervisors should provide their employees with:

Accepted Answer

A) day-to-day feedback. 
B) feedback every once in two months. 
C) feedback on every alternate project they work on. 
D) year-to-year feedback. 
A) day-to-day feedback. 
B) feedback every once in two months. 
C) feedback on every alternate project they work on. 
D) year-to-year feedback.

Question 11

In the _____,supervisors record specific examples of outstanding and below-average performance on the part of each employee.

Accepted Answer

A) peer evaluation method 
B) critical incident method 
C) field review method 
D) forced choice method 
A) peer evaluation method 
B) critical incident method 
C) field review method 
D) forced choice method

Question 12

What are some reasons for the leniency error?

Accepted Answer

Supervisors believe poor performance by

Question 13

Within an organization,describe the various methods that can be used to determine which employees should be promoted.

Accepted Answer

One method is by seniority,which is the

Question 14

What should the supervisor do in the appraisal meeting?

Accepted Answer

After a brief,informal opening,the super

Question 15

Too many supervisors automatically recommend the normal wage increase for all employees,regardless of their job performance.

Accepted Answer

A) True 
 B)False

Question 16

Appraisal meetings should be held:

Accepted Answer

A) shortly after the performance rating process has been completed. 
B) before the supervisor fills and reviews the official rating form. 
C) whenever the employee requests for one. 
D) in a public setting so that other employees can comment on what is being discussed. 
A) shortly after the performance rating process has been completed. 
B) before the supervisor fills and reviews the official rating form. 
C) whenever the employee requests for one. 
D) in a public setting so that other employees can comment on what is being discussed.

Question 17

Which of the following statements about promotion-from-within policies is NOT true?

Accepted Answer

A) They provide the organization with a steady source of trained personnel for higher positions. 
B) They can save an organization much time and money. 
C) They have been found to have little impact on employee performance. 
D) They should sometimes be overridden if a qualified internal candidate for a position cannot be found. 
A) They provide the organization with a steady source of trained personnel for higher positions. 
B) They can save an organization much time and money. 
C) They have been found to have little impact on employee performance. 
D) They should sometimes be overridden if a qualified internal candidate for a position cannot be found.

Question 18

When it comes to improving employee performance,there is no substitute for daily feedback.

Accepted Answer

A) True 
 B)False

Question 19

One of the primary purposes of an appraisal meeting is to:

Accepted Answer

A) reprimand the employee for his or her negative performance. 
B) help the employee understand the role of the supervisor in the company. 
C) let the employee know how he or she is doing. 
D) discuss the amount of the employee's annual raise. 
A) reprimand the employee for his or her negative performance. 
B) help the employee understand the role of the supervisor in the company. 
C) let the employee know how he or she is doing. 
D) discuss the amount of the employee's annual raise.

Question 20

Supervisors tend to give higher ratings than employees deserve because they want the employees to receive the highest pay increases possible.

Accepted Answer

A) True 
 B)False

A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.

Which of the following statements is true of formal performance appraisals?

According to Professor Alan Cardy,employers are more interested in controlling behavior than productivity.

By any objective standard,Taron's job performance is satisfactory at best; but because his supervisor,Susan,is friends with Taron and socializes with him away from the office,she has rated his performance as "excellent." This is an illustration of the leniency error.

An employee's poor performance and failure to improve are solely indicators of the employee's deficiencies and represent no reflection on the supervisor.

What is involved in the supervisory activity of coaching? Which employees generally benefit the most from coaching? Why?

Every appraisal meeting must include discussions about plans for improvement and possible opportunities for the employee's future with the organization.

Most employees are able to handle fair criticism.

Effective supervisors should provide their employees with:

In the _____,supervisors record specific examples of outstanding and below-average performance on the part of each employee.

What are some reasons for the leniency error?

Within an organization,describe the various methods that can be used to determine which employees should be promoted.

What should the supervisor do in the appraisal meeting?

Too many supervisors automatically recommend the normal wage increase for all employees,regardless of their job performance.

Appraisal meetings should be held:

Which of the following statements about promotion-from-within policies is NOT true?

When it comes to improving employee performance,there is no substitute for daily feedback.

One of the primary purposes of an appraisal meeting is to:

Supervisors tend to give higher ratings than employees deserve because they want the employees to receive the highest pay increases possible.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 12: Performance Management

A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.

Which of the following statements is true of formal performance appraisals?

According to Professor Alan Cardy,employers are more interested in controlling behavior than productivity.

By any objective standard,Taron's job performance is satisfactory at best; but because his supervisor,Susan,is friends with Taron and socializes with him away from the office,she has rated his performance as "excellent." This is an illustration of the leniency error.

An employee's poor performance and failure to improve are solely indicators of the employee's deficiencies and represent no reflection on the supervisor.

What is involved in the supervisory activity of coaching? Which employees generally benefit the most from coaching? Why?

Every appraisal meeting must include discussions about plans for improvement and possible opportunities for the employee's future with the organization.

Most employees are able to handle fair criticism.

Effective supervisors should provide their employees with:

In the _____,supervisors record specific examples of outstanding and below-average performance on the part of each employee.

What are some reasons for the leniency error?

Within an organization,describe the various methods that can be used to determine which employees should be promoted.

What should the supervisor do in the appraisal meeting?

Too many supervisors automatically recommend the normal wage increase for all employees,regardless of their job performance.

Appraisal meetings should be held:

Which of the following statements about promotion-from-within policies is NOT true?

When it comes to improving employee performance,there is no substitute for daily feedback.

One of the primary purposes of an appraisal meeting is to:

Supervisors tend to give higher ratings than employees deserve because they want the employees to receive the highest pay increases possible.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters