Exam 11: Building Effective Teams

When Mason Automotive Supply asked employees from a number of departments,such as marketing,finance,sales,human resources and production,to come together to accomplish a particular task,it was an example of a:

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past.What accounts for this lowered morale?

Although they are rarely together,virtual teams must meet face-to-face at least once each month.

Morale helps achieve teamwork,therefore,there cannot be high levels of teamwork in a work team if morale is low.

Which of the following is a technique for assessing employee engagement?

Allison,an HR manager at I.E.Inc.,closely monitors job performance,tardiness,absenteeism,and employee complaints among the staff as a way to gauge employee morale.Which method of assessing morale does she rely on most?

_____ is defined asa composite of feelings andattitudes that individuals andgroups have toward their work,working condition,supervisors,top-level management,and theorganization.

According to the American Council on Drug Education,which of the following statements is true regarding drug abusers in the workplace in comparison to non-drug abusers?

If Anna asks to meet with her supervisor,Terri,for a counseling interview,it is important for Terri to be empathetic and encouraging during the interview.

The Hawthorne Studies supports the adage,"The more things change,the more they stay the same".

Which of the following terms refers to the interaction of two or moreindividuals such that theircombined efforts are greaterthan the sum of their individualefforts?

A supervisor cannot order an employee to improve his or her morale.

Which of the following is NOT a reason why a work group is cohesive?

During the holiday season,workers at a non-profit organization recognized that due to the high level of diversity among the staff,a denominational holiday party would not be suitable.To celebrate the gift of giving,regardless of religious affiliation,the workers decided instead to donate gifts to charities in other employees' names.This scenario demonstrates:

One technique to assess employee morale is through an attitude survey.

The supervisor plays a key role in coordinating efforts throughout the company to prevent workplace violence.

In recent years,workplace violence has increased dramatically.

Why should a supervisor avoid offering specific advice in a counseling interview?

The HR department at Allied Manufacturing started a lunchtime walking club for its employees.This is an example of a wellness program that helps employees stay healthy and reduce employer health costs.

Katzenbach and Smith found that small work teams of ten members or fewer are more likely to be effective than larger work teams.