Question 1

The supervisor's main role as counselor is to help the employee get his or her life back together.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are internal factors that influence employee morale,EXCEPT:

Accepted Answer

A) relations with co-workers. 
B) family relationships. 
C) working conditions. 
D) compensation. 
A) relations with co-workers. 
B) family relationships. 
C) working conditions. 
D) compensation.

Question 3

At L.T.Manufacturing,a team was formed to tackle recent issues with the timely shipping ofproducts.Members of the team come from different departments including production,design,distribution,and marketing.Which of the following terms can best describe the team?

Accepted Answer

A) Command group 
B) Cross-functional team 
C) Friendship group 
D) Special-interest team 
A) Command group 
B) Cross-functional team 
C) Friendship group 
D) Special-interest team

Question 4

A labor union is an example of a _____.

Accepted Answer

A) command group 
B) special-interest group 
C) friendship group 
D) task group 
A) command group 
B) special-interest group 
C) friendship group 
D) task group

Question 5

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

Accepted Answer

A) Teams function better when they have more than ten members in them. 
B) Team members should have complementary skills. 
C) Teams should be committed to objectives that are realistic and specific. 
D) Team members should be committed to the group and its performance. 
A) Teams function better when they have more than ten members in them. 
B) Team members should have complementary skills. 
C) Teams should be committed to objectives that are realistic and specific. 
D) Team members should be committed to the group and its performance.

Question 7

In recent years,employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.

Accepted Answer

A) True 
 B)False

Question 8

Yesterday,Andrew decided to talk to Jillian about her performance.Jillian has been a good performer,but lately her productivity is deteriorating.In this scenario,Andrew should:

Accepted Answer

A) issue a warning to Jillian. 
B) meet privately with Jillian in a counseling interview. 
C) confront Jillian on the job in front of other employees. 
D) ignore the problem but start looking for Jillian's replacement. 
A) issue a warning to Jillian. 
B) meet privately with Jillian in a counseling interview. 
C) confront Jillian on the job in front of other employees. 
D) ignore the problem but start looking for Jillian's replacement.

Question 9

Friendship groups are related primarily to:

Accepted Answer

A) departmental assignments. 
B) the accomplishment of a particular task or project. 
C) personalities and social interests. 
D) geographic location. 
A) departmental assignments. 
B) the accomplishment of a particular task or project. 
C) personalities and social interests. 
D) geographic location.

Question 10

Organizational development (OD)is also known as team building or process consultation.

Accepted Answer

A) True 
 B)False

Question 11

A geographically dispersed team (GDT)is another name for a _____.

Accepted Answer

A) virtual team 
B) demographic team 
C) cross-functional team 
D) command team 
A) virtual team 
B) demographic team 
C) cross-functional team 
D) command team

Question 12

Employee attitudes and morale can sometimes be shaped significantly by one's fellow workers.

Accepted Answer

A) True 
 B)False

Question 13

Coaching is when the supervisor tries to identify an employee's personal problems that may be the cause of performance problems.

Accepted Answer

A) True 
 B)False

Question 14

Workplace spirituality basically means ensuring that all employees are strongly religious.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT one of the ways by which a person may enter an employee assistance program (EAP)?

Accepted Answer

A) Supervisor referral 
B) Self-referral 
C) Union referral 
D) Team member referral 
A) Supervisor referral 
B) Self-referral 
C) Union referral 
D) Team member referral

Question 16

A cross-functional team consists of employees from many different departments or specialties throughout the organization.

Accepted Answer

A) True 
 B)False

Question 17

A cross-functional team is an example of a command group.

Accepted Answer

A) True 
 B)False

Question 18

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

Accepted Answer

A) True 
 B)False

Question 19

In order for an employee assistance program (EAP)to be effective,the supervisor should not get involved once the EAP is handling the situation.

Accepted Answer

A) True 
 B)False

Question 20

A team can be successful without working together to achieve individual and team objectives.

Accepted Answer

A) True 
 B)False

The supervisor's main role as counselor is to help the employee get his or her life back together.

All of the following are internal factors that influence employee morale,EXCEPT:

At L.T.Manufacturing,a team was formed to tackle recent issues with the timely shipping ofproducts.Members of the team come from different departments including production,design,distribution,and marketing.Which of the following terms can best describe the team?

A labor union is an example of a _____.

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

In recent years,employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.

Yesterday,Andrew decided to talk to Jillian about her performance.Jillian has been a good performer,but lately her productivity is deteriorating.In this scenario,Andrew should:

Friendship groups are related primarily to:

Organizational development (OD)is also known as team building or process consultation.

A geographically dispersed team (GDT)is another name for a _____.

Employee attitudes and morale can sometimes be shaped significantly by one's fellow workers.

Coaching is when the supervisor tries to identify an employee's personal problems that may be the cause of performance problems.

Workplace spirituality basically means ensuring that all employees are strongly religious.

Which of the following is NOT one of the ways by which a person may enter an employee assistance program (EAP)?

A cross-functional team consists of employees from many different departments or specialties throughout the organization.

A cross-functional team is an example of a command group.

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

In order for an employee assistance program (EAP)to be effective,the supervisor should not get involved once the EAP is handling the situation.

A team can be successful without working together to achieve individual and team objectives.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 11: Building Effective Teams

The supervisor's main role as counselor is to help the employee get his or her life back together.

All of the following are internal factors that influence employee morale,EXCEPT:

At L.T.Manufacturing,a team was formed to tackle recent issues with the timely shipping ofproducts.Members of the team come from different departments including production,design,distribution,and marketing.Which of the following terms can best describe the team?

A labor union is an example of a _____.

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

In recent years,employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.

Yesterday,Andrew decided to talk to Jillian about her performance.Jillian has been a good performer,but lately her productivity is deteriorating.In this scenario,Andrew should:

Friendship groups are related primarily to:

Organizational development (OD)is also known as team building or process consultation.

A geographically dispersed team (GDT)is another name for a _____.

Employee attitudes and morale can sometimes be shaped significantly by one's fellow workers.

Coaching is when the supervisor tries to identify an employee's personal problems that may be the cause of performance problems.

Workplace spirituality basically means ensuring that all employees are strongly religious.

Which of the following is NOT one of the ways by which a person may enter an employee assistance program (EAP)?

A cross-functional team consists of employees from many different departments or specialties throughout the organization.

A cross-functional team is an example of a command group.

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

In order for an employee assistance program (EAP)to be effective,the supervisor should not get involved once the EAP is handling the situation.

A team can be successful without working together to achieve individual and team objectives.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Communicating in a Noisy World

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters