Exam 4: Listening Effectively

When we listen to a friend's worries,let a romantic partner tell us about problems,counsel a co-worker,or talk with a parent about health concerns,we are engaging in

____________________ is a physiological process that occurs when sound waves hit the human ear.

When we pretend to listen,although our minds are really somewhere other than with the communication,we are engaging in ____________________.

We spend more time listening than we do talking.

Interruptions are attempts to monopolize communication by shifting the talk to the interrupter's interests.

 Kyla says to Diane,"I'm so stressed about my grad school applications. I haven't heard back from any of the schools."  Diane interjects stating,"Oh well life will be fine,and you don't have to stress or talk about it anymore. I am so over hearing about those applications!"  Which of these is Diane doing?

The first step in listening is being fully engaged in the moment,or ____________________.

____________________ involves perceiving personal attacks,criticism,or hostile overtones in communication when no offense is intended.