Exam 4: Listening Effectively

Ambushing involves perceiving personal attacks,criticisms,or hostile undertones in communication when no offense is intended.

Mary is studying for her final exams and is quite stressed about getting good grades. Her roommate Anne asks,"Have you finished studying yet?"  Mary gets offended and verbally attacks Anne by saying,"Get off my case. I'm doing the best I can to prepare."  Anne replies,"Sorry Mary,I was just checking to see how you were doing."  Mary's dialogue to Anne could be viewed as  

Listening to enrich our lives so that we can enjoy conversations,music,etc.and not worry about concentrating,organizing,and remembering is what type of listening?

When we decide in advance that a speaker has nothing to offer us (thus we tune him/her out),we are engaged in prejudging this person which is an internal obstacle to listening.

A noisy room is an example of what obstacle to listening?

Cognitive psychologists have found that e-mail alerts,IMs,and notifications of text messages do not distract people and undermine their ability to listen to or focus on messages.

David had his laptop open,was working on a paper and checking out his favorite set of websites. All of a sudden his phone rings and it is his mother. So,during the conversation with his mother,he answers by saying,"ummm hmmm," "yeah," "sure," "ummm hmmm" all because he was really focused on the websites open on his laptop. David is engaged in 

Jess needs to remember the order of operations in mathematics: Parentheses,Exponents,Multiplication,Division,Addition,Subtraction.She learns the phrase,"Please Excuse My Dear Aunt Sally," in which the first letter of each word of the phrase corresponds with the first letter of the words she must remember.Jess is using a(n)____________________.

____________________ is communicating interest and attention.

Derek isn't carefully listening to his dad while they talk on the phone.However,when he hears his dad say,"I put some money for your groceries and gas in your bank account," he perks up and starts paying more attention.

A classmate is having trouble retaining information from his psychology class lectures.What advice would you give him to improve his listening and information retention?

Elliot is having trouble listening effectively in his political science class.Usually he listens well in class,but the professor in this case has been presenting information so quickly while simultaneously flipping through an abundance of PowerPoint slides,that Elliot doesn't know where to focus his energies.This is an example of Elliot experiencing

____________________ is the part of the listening process that involves making sense out of what a person says.

Our ability to receive messages may decline when we are fatigued. 

Interrupting can often occur in combination with conversation rerouting.

Mindfulness is important to informational,critical,and relational listening.

When a listener is listening carefully for the purpose of attacking a speaker,the listener is engaging in ____________________.

Presenting a graph of complex statistical data while presenting information verbally can result in ____________________.

____________________ is an active,complex process of engaging with messages.

Randy says "I am really bummed out about not getting any job offers." His roommate Lance responds,"Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of