Exam 25: Workplace Violence and Incivility

Sarah is involved in intervening when a patient attempts to harm herself on the unit.During the interaction,the patient slaps Sarah across the face.As a head nurse,it is important that you:

At 3 AM,a man walks into your emergency department.He paces back and forth in the waiting area before he approaches staff to ask if he can see his wife,who is a patient on another floor.He speaks rapidly,his face is flushed,he glances around often,and he keeps his hand in his jacket pocket.A best initial response would be to:

A safety and security plan is important to a healthcare organization because it: