Exam 17: Leading Change

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Based on Elizabeth's insights and suggestions,you involve pharmacy,only to discover that the change in practice involves practice committees,a medical practice committee,and concerns from administration about potential costs and safety of the proposed change to the IV protocols.The change process at this point is:

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Sarah,RN,is one of your most enthusiastic staff and has been to a workshop on preparing educational materials for patients.On the basis of this workshop,she would like to develop an information website for patients who are being admitted to the ward.An appropriate response to Sarah's suggestion would be:

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As a new manager,you are shocked to learn that your unit is still using heparin in heparin locks.You are aware of evidence related to this practice and want to change this practice as quickly as possible on your unit.You are in which stage of Lewin's stages of change?

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The situation in Question 22 is best captured in which theory of change?

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Elizabeth is an example of a(n):

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Resistance is most likely when change:

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