Question 1

The mediator asked each staff member to reflect on his or her communication style.Which of the following best describes communication?

Accepted Answer

A)  It is a reflection of self-analysis. 
B)  It is a result of thoughtful consideration. 
C)  It consists of thoughts, ideas, opinions, emotions, and feelings. 
D)  It focuses on the sender of the message. 
A)  It is a reflection of self-analysis. 
B)  It is a result of thoughtful consideration. 
C)  It consists of thoughts, ideas, opinions, emotions, and feelings. 
D)  It focuses on the sender of the message.

Question 2

The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?

Accepted Answer

A)  Speed up your internal processes so that you can process more data. 
B)  Realize that the first words of the sender are the most important. 
C)  Be prepared to make an effective judgement of the communication sender. 
D)  Cultivate a desire to learn about the other person. 
A)  Speed up your internal processes so that you can process more data. 
B)  Realize that the first words of the sender are the most important. 
C)  Be prepared to make an effective judgement of the communication sender. 
D)  Cultivate a desire to learn about the other person.

Question 3

Trust is an important aspect of helping relationships,therapeutic communications,and the positive communications model.Which statement does not involve or operationally define trust?

Accepted Answer

A)  Trust can be described as a belief that although the nurse is capable of helping in times of distress, the nurse is unlikely do so. 
B)  Trust is the basis by which leaders facilitate the activities and progress of a team. 
C)  Trust is critical in teams and interdisciplinary teams. 
D)  Trust is an important aspect of interpersonal relationships. 
A)  Trust can be described as a belief that although the nurse is capable of helping in times of distress, the nurse is unlikely do so. 
B)  Trust is the basis by which leaders facilitate the activities and progress of a team. 
C)  Trust is critical in teams and interdisciplinary teams. 
D)  Trust is an important aspect of interpersonal relationships.

Question 4

The nurse educator was giving a workshop on team building.She noted that effective communication is essential for team building.One of the key questions in the workshop was "What is the best way to check to see whether what you have communicated to a team member is understood the way you meant it to be understood?" The correct response is which of the following options?

Accepted Answer

A)  Active listening and feedback 
B)  Cues from nonverbal communications 
C)  Content and context clues 
D)  Reliance on paralanguage 
A)  Active listening and feedback 
B)  Cues from nonverbal communications 
C)  Content and context clues 
D)  Reliance on paralanguage

Question 5

From the information presented in this chapter,which of the following statements best defines an accomplished team?

Accepted Answer

A)  They can create a form of synergism in which the outcome is greater than the sum of the individual performances. 
B)  They do not necessarily need goals, objectives, vision, and a clearly stated purpose. 
C)  They do not always have effective communication patterns. 
D)  They may or may not have a clear plan that is followed and revisited and has an ongoing evaluation scheme. 
A)  They can create a form of synergism in which the outcome is greater than the sum of the individual performances. 
B)  They do not necessarily need goals, objectives, vision, and a clearly stated purpose. 
C)  They do not always have effective communication patterns. 
D)  They may or may not have a clear plan that is followed and revisited and has an ongoing evaluation scheme.

Question 6

The mediator suggested to the unit staff that a group agreement needed to be made so that meetings could become productive.For example,the group agreement "We will speak supportively" prevents

Accepted Answer

A)  side conversations during meetings. 
B)  gossiping and backbiting. 
C)  feedback when one member of the group disagrees with the discussion. 
D)  voting negatively on motions. 
A)  side conversations during meetings. 
B)  gossiping and backbiting. 
C)  feedback when one member of the group disagrees with the discussion. 
D)  voting negatively on motions.

The mediator asked each staff member to reflect on his or her communication style.Which of the following best describes communication?

The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?

Trust is an important aspect of helping relationships,therapeutic communications,and the positive communications model.Which statement does not involve or operationally define trust?

From the information presented in this chapter,which of the following statements best defines an accomplished team?

The mediator suggested to the unit staff that a group agreement needed to be made so that meetings could become productive.For example,the group agreement "We will speak supportively" prevents

Leading, Managing, and Following

Patient Focus

Developing the Role of Leader

Developing the Role of Manager

Legal Issues

Ethical Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring,Communicating and Managing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, developing, and Evaluating Staff

Strategic Planning and Goal Setting

Leading Change

Collective Nursing Advocacy

Managing Quality and Risk

Translating Research Into Practice

Understanding and Resolving Conflict

Managing Personalpersonnel Problems

Workplace Violence and Incivility

Practising and Leading in Interdisciplinary Settings

Role Transition

Self-Management: Stress and Time

Managing Your Career

Thriving for the Future

Filters

Exam 19: Building Teams Through Communication and Partnerships

The mediator asked each staff member to reflect on his or her communication style.Which of the following best describes communication?

The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?

Trust is an important aspect of helping relationships,therapeutic communications,and the positive communications model.Which statement does not involve or operationally define trust?

From the information presented in this chapter,which of the following statements best defines an accomplished team?

The mediator suggested to the unit staff that a group agreement needed to be made so that meetings could become productive.For example,the group agreement "We will speak supportively" prevents

Leading, Managing, and Following

Patient Focus

Developing the Role of Leader

Developing the Role of Manager

Legal Issues

Ethical Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring,Communicating and Managing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, developing, and Evaluating Staff

Strategic Planning and Goal Setting

Leading Change

Collective Nursing Advocacy

Managing Quality and Risk

Translating Research Into Practice

Understanding and Resolving Conflict

Managing Personalpersonnel Problems

Workplace Violence and Incivility

Practising and Leading in Interdisciplinary Settings

Role Transition

Self-Management: Stress and Time

Managing Your Career

Thriving for the Future

Filters