Exam 19: Building Teams Through Communication and Partnerships

A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts.Why is it important to have agreements about how team members will work together?

The nurse manager used a mediator to help resolve conflicts on the unit.During the mediation process,the nurse manager saw signs of potential team building.One key concept of an effective team is

The mediator noticed that tension was still evident between the nurse manager and staff members.He informed the chief nursing officer that to begin team building,it would be important that everyone

The state of being emotionally impelled,demonstrated by a sense of passion and dedication to a project or event,describes

By following a shared leadership model,the nurse manager believes that staff members will learn to function synergistically.Some teams function synergistically because members

Marcy,a new staff nurse,is very concerned about "fitting in" on the rehabilitation unit.She addresses her concerns and speaks with the head nurse.The head nurse speaks with the rest of the staff and reminds them how important it is for a staff member to feel that he or she is part of the group.Which of the following statements would she not include in her talk?

In addressing nursing students in the lounge area,the unit manager was discussing team leadership and team effectiveness.She stated,"One can agree to disagree with another team member's perspective even when one doesn't necessarily see that perspective as being the correct one." In being creative,which of the following basic rules was she talking about?

What is not a key concept in a well-functioning team?

Which of the following is a characteristic of a good team member?

After staff meetings lately,Sharon,the head nurse,observes her staff in small groups,having animated discussions that end abruptly when she approaches.Sharon reflects on this observation and realizes that

Bennis (2009),a researcher and writer,posited that effective leaders simply care about people.Which of the following is a characteristic of a good leader?

Which of the following is an example of an ineffective team member?

The chief nursing officer decided that the nurse managers need a series of staff development programs on team building through communication and partnerships.She understood that the nurse managers needed to build confidence in ways of handling various situations.The greatest deterrent to building confidence is

"I really wish that my supervisor would realize and acknowledge all the things I do well…." In nursing,this has been identified as a problem.Which statement is part of the solution?

Which of the following would not be a characteristic of an effective nursing team leader?

You are charged with developing a new nursing curriculum and are committed to developing a curriculum that reflects the needs of the profession and of the workplace.To address deficits that may already be present in nursing curricula related to the workplace,you include more content and skills development related to

Kelis and Melissa,both RNs,have shared an ongoing conflict since the first day that Melissa worked on the unit.Kelis has confided to another colleague that she did not even know why the conflict started or what it was about.This is an example of

The Situation-Background-Assessment-Recommendation (SBAR)system of communications is one of the most widely used communication systems in health care because

A nurse manager is experiencing conflicts between herself and staff members.She had tried to develop a team by using a shared leadership model to empower the staff.Staff members are actually functioning

The nurse manager was upset with the staff nurse and said,"You did not understand what I said." Which element in the communication process was she referring to?