Exam 18: Leading Change

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As a new manager,you are shocked to learn that your unit is still using heparin in heparin locks.You are aware of evidence related to this practice and want to change this practice as quickly as possible on your unit.You are in which stage of Lewin's (1951)stages of change?

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The wound care nurse decided to inform members of the health care team to be affected by change early in the change management process.This can positively result in

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Which of the following would be the most effective response to Elizabeth?

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Selina,RN,one of your most enthusiastic staff members,has attended a workshop on preparing educational materials for patients.On the basis of this workshop,she would like to develop an information website for patients who are being admitted to the ward.An appropriate response to Selina's suggestion would be

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Elizabeth is an example of

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Ute has been vocal about her negative concerns related to a new charting system and frequently expresses the view that keeping the "old system" would have been just fine.In facilitating change,your best approach to Ute would be to

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