Exam 8: Project Quality Management

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 The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

(Short Answer)
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 The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?

(Multiple Choice)
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 Which testing involves an independent test performed by end users prior to accepting the delivered system?

(Multiple Choice)
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 DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

(True/False)
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 The term _____ means a product can be used as it was intended.

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 Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow?

(Multiple Choice)
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 Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.

(Multiple Choice)
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 The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

(True/False)
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 Which process involves choosing part of a population of interest for inspection?

(Multiple Choice)
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 What term is used for the ability of a product or service to perform as expected under normal conditions?

(Multiple Choice)
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 Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

(True/False)
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 Testing as a stage is important only at the end of an information technology product development.

(True/False)
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 Which addresses the ease of performing maintenance on a product?

(Multiple Choice)
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 What are the three main outcomes of quality control? Briefly describe each.

(Essay)
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 Which term is used for a standard of measurement in quality management?

(Multiple Choice)
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 In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

(True/False)
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 The _____ represents the number of units handled correctly through the process steps.

(Short Answer)
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 The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken.

(Short Answer)
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 The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

(True/False)
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 Which term is used for the degree to which a system performs its intended function?

(Multiple Choice)
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