Question 1

When you decide to acknowledge an accurate criticism, an apology is also necessary.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are behavioral descriptions except​

Accepted Answer

A) ​"I notice you're frowning." 
B) ​"I saw you walk out of the party." 
C) ​"Your behavior tells me you're angry." 
D) ​"You've shouted the last three times we've discussed money." 
E) ​"You haven't said 'I love you' in over a week." 
A) ​"I notice you're frowning." 
B) ​"I saw you walk out of the party." 
C) ​"Your behavior tells me you're angry." 
D) ​"You've shouted the last three times we've discussed money." 
E) ​"You haven't said 'I love you' in over a week."

Question 3

Evaluative language is also described as

Accepted Answer

A) ​"me" language. 
B) ​"it" language. 
C) ​"you" language. 
D) ​"neutral" language. 
E) ​"supportive" language. 
A) ​"me" language. 
B) ​"it" language. 
C) ​"you" language. 
D) ​"neutral" language. 
E) ​"supportive" language.

Question 4

The term that describes the emotional tone of a personal relationship is​

Accepted Answer

A) ​mood. 
B) ​tone. 
C) ​climate. 
D) ​environment. 
E) ​foundation. 
A) ​mood. 
B) ​tone. 
C) ​climate. 
D) ​environment. 
E) ​foundation.

Question 5

"That's the way of the world.Get used to it."

Accepted Answer

A) ​evaluation 
B) ​control 
C) ​neutrality 
D) ​superiority 
E) ​certainty 
A) ​evaluation 
B) ​control 
C) ​neutrality 
D) ​superiority 
E) ​certainty

Question 6

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner​

Accepted Answer

A) ​a counterattack is appropriate. 
B) ​the partner will be supportive. 
C) ​a defensive spiral usually results. 
D) ​perceptions are not realistic. 
E) ​self-disclosure usually takes place. 
A) ​a counterattack is appropriate. 
B) ​the partner will be supportive. 
C) ​a defensive spiral usually results. 
D) ​perceptions are not realistic. 
E) ​self-disclosure usually takes place.

Question 7

Consider this saying, "I can be right or I can be happy." Discuss this in terms of defensiveness/nondefensive concepts from the text, as well as any pertinent Gibb climate components.

Accepted Answer

The saying "I can be right or I can be h

Question 8

When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

Accepted Answer

A) True 
 B)False

Question 9

"How many times do you think I'll have to explain this to you?!"

Accepted Answer

A) ​evaluation 
B) ​control 
C) ​neutrality 
D) ​superiority 
E) ​certainty 
A) ​evaluation 
B) ​control 
C) ​neutrality 
D) ​superiority 
E) ​certainty

Question 10

Stating your intentions is an important element of an assertive message.

Accepted Answer

A) True 
 B)False

Question 11

"I don't really need your input.I've already made my decision."

Accepted Answer

A) ​evaluation 
B) ​control 
C) ​neutrality 
D) ​superiority 
E) ​certainty 
A) ​evaluation 
B) ​control 
C) ​neutrality 
D) ​superiority 
E) ​certainty

Question 12

A consequence statement can describe

Accepted Answer

A) ​what happens to you, the speaker. 
B) ​what happens to the person you're addressing or to others. 
C) ​why you're bothered or pleased by another's behavior. 
D) ​what happens without moralizing about it. 
E) ​All of these answers are correct. 
A) ​what happens to you, the speaker. 
B) ​what happens to the person you're addressing or to others. 
C) ​why you're bothered or pleased by another's behavior. 
D) ​what happens without moralizing about it. 
E) ​All of these answers are correct.

Question 13

Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?

Accepted Answer

A) ​aggressiveness 
B) ​nonviolence 
C) ​neutrality 
D) ​all of the above 
E) ​none of the above 
A) ​aggressiveness 
B) ​nonviolence 
C) ​neutrality 
D) ​all of the above 
E) ​none of the above

Question 14

The assertive message format should always be used in the order given in your text for best results.

Accepted Answer

A) True 
 B)False

Question 15

Jenna says, "Sophia, I'm really upset about how we divide the cooking chores." Sophia retorts, "Speaking of cooking, my secretary brought in great cookies today." Sophia's response is an example of a(n)​

Accepted Answer

A) ​impervious response. 
B) ​interrupting response. 
C) ​irrelevant response. 
D) ​impersonal response. 
E) ​tangential response. 
A) ​impervious response. 
B) ​interrupting response. 
C) ​irrelevant response. 
D) ​impersonal response. 
E) ​tangential response.

Question 16

Messages shaping the communication climate of a relationship can be both verbal and nonverbal.

Accepted Answer

A) True 
 B)False

Question 17

Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.

Accepted Answer

A) True 
 B)False

Question 18

Another term which describes the Gibb defensive category of neutrality would be​

Accepted Answer

A) ​understanding. 
B) ​aggressive perception. 
C) ​positive/negative balance. 
D) ​displaced loyalty. 
E) ​indifference. 
A) ​understanding. 
B) ​aggressive perception. 
C) ​positive/negative balance. 
D) ​displaced loyalty. 
E) ​indifference.

Question 19

Imagine the following scene: Your instructor (we'll call him Dr.Roberts) angrily thrusts your research paper back at you saying, "This paper is not only late, it is full of errors." Write a response to Dr.Roberts that demonstrates three different ways to respond using Chapter Ten's strategies for handling criticism nondefensively.

Accepted Answer

1. Acknowledge the feedback: "Thank you

Question 20

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?​

Accepted Answer

A) ​"Tell me what, in your mind, I did that upset you." 
B) ​"Not taking Mr.Kimble to dinner endangers the account?" 
C) ​"So you're upset that the account may be lost?" 
D) ​"Losing that account might really hurt our department?" 
E) ​All of these answers are correct to respond nondefensively to that criticism. 
A) ​"Tell me what, in your mind, I did that upset you." 
B) ​"Not taking Mr.Kimble to dinner endangers the account?" 
C) ​"So you're upset that the account may be lost?" 
D) ​"Losing that account might really hurt our department?" 
E) ​All of these answers are correct to respond nondefensively to that criticism.

When you decide to acknowledge an accurate criticism, an apology is also necessary.

All of the following are behavioral descriptions except

Evaluative language is also described as

The term that describes the emotional tone of a personal relationship is

"That's the way of the world.Get used to it."

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner

Consider this saying, "I can be right or I can be happy." Discuss this in terms of defensiveness/nondefensive concepts from the text, as well as any pertinent Gibb climate components.

When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

"How many times do you think I'll have to explain this to you?!"

Stating your intentions is an important element of an assertive message.

"I don't really need your input.I've already made my decision."

A consequence statement can describe

Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?

The assertive message format should always be used in the order given in your text for best results.

Jenna says, "Sophia, I'm really upset about how we divide the cooking chores." Sophia retorts, "Speaking of cooking, my secretary brought in great cookies today." Sophia's response is an example of a(n)

Messages shaping the communication climate of a relationship can be both verbal and nonverbal.

Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.

Another term which describes the Gibb defensive category of neutrality would be

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Managing Interpersonal Conflicts

Filters

Exam 11: Improving Communication Climates

When you decide to acknowledge an accurate criticism, an apology is also necessary.

All of the following are behavioral descriptions except​

Evaluative language is also described as

The term that describes the emotional tone of a personal relationship is​

"That's the way of the world.Get used to it."

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner​

Consider this saying, "I can be right or I can be happy." Discuss this in terms of defensiveness/nondefensive concepts from the text, as well as any pertinent Gibb climate components.

When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

"How many times do you think I'll have to explain this to you?!"

Stating your intentions is an important element of an assertive message.

"I don't really need your input.I've already made my decision."

A consequence statement can describe

Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?

The assertive message format should always be used in the order given in your text for best results.

Jenna says, "Sophia, I'm really upset about how we divide the cooking chores." Sophia retorts, "Speaking of cooking, my secretary brought in great cookies today." Sophia's response is an example of a(n)​

Messages shaping the communication climate of a relationship can be both verbal and nonverbal.

Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.

Another term which describes the Gibb defensive category of neutrality would be​

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?​

A First Look at Interpersonal Communication

Interpersonal Communication and Social Media

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Managing Interpersonal Conflicts

Filters

All of the following are behavioral descriptions except

The term that describes the emotional tone of a personal relationship is

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner

Jenna says, "Sophia, I'm really upset about how we divide the cooking chores." Sophia retorts, "Speaking of cooking, my secretary brought in great cookies today." Sophia's response is an example of a(n)

Another term which describes the Gibb defensive category of neutrality would be

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?