Exam 11: Improving Communication Climates

Lilly calls Cameron to invite her to a party, leaving the message on Cameron's voicemail.After two days, Cameron still hasn't returned Lilly's call.Lilly might interpret this as what type of response?​

Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting.Brianne would've felt better if the clerk had at least __________ her while she was waiting.

The communication climate in a relationship is determined by the​

How do defensive behaviors work in the sphere of work relationships? Given your knowledge of Gibb's categories, what advice would you give to a manager?​

Asking for more information from your critics as a way to respond nondefensively means you need to be prepared to accept the comments.

It's okay to reword the assertive message format to suit your own particular style of speaking.

Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.

"Rankism" best relates to which of these behaviors?

Cassie felt ignored because Jaime kept playing on his phone during their lunch together.This example best illustrates which type of disconfirming message?

Which of these behaviors is characterized by the use of "we" language?​

"You're a slob!"

If others start criticizing you, one productive way to respond is to

Perception makes little difference in determining whether a message is disconfirming.

Use the Assertive Message Format to respond to one of two situations described below, labeling each of the five parts of the message.A friend is in the habit of borrowing your belongings and not returning them to you without you having to ask for them back several times.Now your friend is returning a sweater of yours and there's a stain on it.One of your friends has been especially supportive lately, has called often, spent time getting you out socially and even prepared dinner for you to help you get through a difficult time.

A communication climate has to do with the way people feel about each other as they carry out activities.

People who act in accordance with Gibb's category of equality communicate that

A supportive climate usually results from the expression of empathy.

If an attack to our presenting self is justified, we will not react defensively.

Just recognizing the other person isn't enough to be considered confirming.

Tangential responses are one type of disconfirming message.