Question 1

A web directory differs from a search engine in that

Accepted Answer

A)  it doesn't include Usenet newsgroups. 
B)  it doesn't provide as precise results as a search engine. 
C)  human editors find and index the websites to include. 
D)  it usually locates more sites than a search engine. 
E)  it is much easier to use. 
A)  it doesn't include Usenet newsgroups. 
B)  it doesn't provide as precise results as a search engine. 
C)  human editors find and index the websites to include. 
D)  it usually locates more sites than a search engine. 
E)  it is much easier to use.

Question 2

In an unsolicited proposal,the writer

Accepted Answer

A)  must convince readers that a problem or opportunity exists. 
B)  analyzes the client's business in light of the competition. 
C)  uses a style approved by the American Association of Business Writers. 
D)  enumerates the client's options regarding such business decisions as product-line expansion. 
E)  has the upper hand. 
A)  must convince readers that a problem or opportunity exists. 
B)  analyzes the client's business in light of the competition. 
C)  uses a style approved by the American Association of Business Writers. 
D)  enumerates the client's options regarding such business decisions as product-line expansion. 
E)  has the upper hand.

Question 3

Problem factoring is the process of

Accepted Answer

A)  looking at a problem from many different angles. 
B)  considering how to divide responsibility for a problem. 
C)  creating problems instead of solving them. 
D)  breaking a problem down into a series of logical, connected questions. 
E)  listing all the factors that created the problem. 
A)  looking at a problem from many different angles. 
B)  considering how to divide responsibility for a problem. 
C)  creating problems instead of solving them. 
D)  breaking a problem down into a series of logical, connected questions. 
E)  listing all the factors that created the problem.

Question 4

A contractor receives a request from the owner of a company to bid on a large-scale construction project.The contractor will prepare a(n)

Accepted Answer

A)  unsolicited proposal. 
B)  solicited proposal. 
C)  business plan. 
D)  request for proposal. 
E)  operations report. 
A)  unsolicited proposal. 
B)  solicited proposal. 
C)  business plan. 
D)  request for proposal. 
E)  operations report.

Question 5

Delivering a business report as a word processing file

Accepted Answer

A)  is usually not preferable to a printed document. 
B)  is useful if the audience will need to search the report frequently. 
C)  wastes time and confuses your audience. 
D)  is rarely, if ever, necessary. 
E)  is considered unprofessional in the U.S., but acceptable in most foreign countries. 
A)  is usually not preferable to a printed document. 
B)  is useful if the audience will need to search the report frequently. 
C)  wastes time and confuses your audience. 
D)  is rarely, if ever, necessary. 
E)  is considered unprofessional in the U.S., but acceptable in most foreign countries.

Question 6

Which of the following is the least clear statement of purpose?

Accepted Answer

A)  "The purpose of this report to determine which of four alternative investments will have the highest return." 
B)  "The purpose of this report is to analyze four potential investments." 
C)  "The purpose of this report is to answer the question, 'Which of four investments will provide the highest return?'" 
D)  "The goal of this report is to evaluate the return on four investments." 
E)  "The primary purpose of this report is to evaluate the return on four investments." 
A)  "The purpose of this report to determine which of four alternative investments will have the highest return." 
B)  "The purpose of this report is to analyze four potential investments." 
C)  "The purpose of this report is to answer the question, 'Which of four investments will provide the highest return?'" 
D)  "The goal of this report is to evaluate the return on four investments." 
E)  "The primary purpose of this report is to evaluate the return on four investments."

Question 7

The recommendations you make in a report should offer practical guidance on next steps.

Accepted Answer

A) True 
 B)False

Question 8

In evaluating material you have gathered for a report,you should

Accepted Answer

A)  assume that any information taken from a webpage will be credible and reliable. 
B)  throw out any information whose source is an organization that might be biased. 
C)  check the material for currency. 
D)  ignore government documents. 
E)  do none of the above. 
A)  assume that any information taken from a webpage will be credible and reliable. 
B)  throw out any information whose source is an organization that might be biased. 
C)  check the material for currency. 
D)  ignore government documents. 
E)  do none of the above.

Question 9

Conclusions differ from recommendations in that conclusions suggest what ought to be done about the facts.

Accepted Answer

A) True 
 B)False

Question 10

Topical organization strategies for informational reports include all of the following except

Accepted Answer

A)  complexity. 
B)  spatial orientation. 
C)  importance. 
D)  comparison. 
E)  All of the above are included. 
A)  complexity. 
B)  spatial orientation. 
C)  importance. 
D)  comparison. 
E)  All of the above are included.

Question 11

For most audiences,reading online is ________ than reading from a printed page.

Accepted Answer

A)  easier 
B)  more difficult 
C)  neither easier nor more difficult 
D)  much faster 
E)  more comfortable 
A)  easier 
B)  more difficult 
C)  neither easier nor more difficult 
D)  much faster 
E)  more comfortable

Question 12

To conduct an effective database search,

Accepted Answer

A)  choose one search engine and stick with it. 
B)  consider questions such as where useful information might be found. 
C)  use long search phrases rather than short ones or single terms. 
D)  avoid Boolean operators. 
E)  use no more than one search term at a time. 
A)  choose one search engine and stick with it. 
B)  consider questions such as where useful information might be found. 
C)  use long search phrases rather than short ones or single terms. 
D)  avoid Boolean operators. 
E)  use no more than one search term at a time.

Question 13

A metacrawler is

Accepted Answer

A)  a highly specialized directory that focuses on a specific subject matter area. 
B)  a search engine that examines only newsgroup messages. 
C)  a type of aggregator that offers subscribers all-day information on their desktops. 
D)  a special type of engine that searches several search engines at once. 
E)  a search engine that can access the hidden Internet. 
A)  a highly specialized directory that focuses on a specific subject matter area. 
B)  a search engine that examines only newsgroup messages. 
C)  a type of aggregator that offers subscribers all-day information on their desktops. 
D)  a special type of engine that searches several search engines at once. 
E)  a search engine that can access the hidden Internet.

Question 14

A report focused on recommendations should

Accepted Answer

A)  first establish or verify the need for action. 
B)  not include conclusions. 
C)  avoid mentioning any potential risks. 
D)  outline costs, but not in detail. 
E)  always combine the direct and indirect approaches. 
A)  first establish or verify the need for action. 
B)  not include conclusions. 
C)  avoid mentioning any potential risks. 
D)  outline costs, but not in detail. 
E)  always combine the direct and indirect approaches.

Question 15

A formal work plan includes all of the following except

Accepted Answer

A)  a statement of the problem or opportunity addressed in your report. 
B)  a list of all the sources you will use. 
C)  plans for following up after delivering the report. 
D)  a statement of the purpose and scope of your investigation. 
E)  a list of final conclusions and recommendations. 
A)  a statement of the problem or opportunity addressed in your report. 
B)  a list of all the sources you will use. 
C)  plans for following up after delivering the report. 
D)  a statement of the purpose and scope of your investigation. 
E)  a list of final conclusions and recommendations.

Question 16

Which of the following is a closed-ended question?

Accepted Answer

A)  Do you think the proposed expansion plan is feasible? 
B)  What do you see as the primary benefit of the proposal? 
C)  What corporate goals does the expansion help achieve? 
D)  How will the expansion affect day-to-day operations? 
E)  What advantages do you see in this course of action? 
A)  Do you think the proposed expansion plan is feasible? 
B)  What do you see as the primary benefit of the proposal? 
C)  What corporate goals does the expansion help achieve? 
D)  How will the expansion affect day-to-day operations? 
E)  What advantages do you see in this course of action?

Question 17

An employee who writes a report on her experiences during last week's sales calls is preparing a(n)

Accepted Answer

A)  analytical report. 
B)  informational report. 
C)  proposal. 
D)  work plan. 
E)  business plan. 
A)  analytical report. 
B)  informational report. 
C)  proposal. 
D)  work plan. 
E)  business plan.

Question 18

List three types of reports commonly used to monitor and control operations in business.

Accepted Answer

(1)Plans, (2)operating reports,and (3)pe

Question 19

Managers use feasibility reports to examine the ramifications of a decision they are about to make.

Accepted Answer

A) True 
 B)False

Question 20

Any risks involved with your recommendations should

Accepted Answer

A)  not be addressed, since they may discourage your audience. 
B)  be discussed in your report, but only in vague, general terms. 
C)  be addressed clearly in your report. 
D)  be outlined before you reveal the benefits that can be achieved. 
E)  none of the above 
A)  not be addressed, since they may discourage your audience. 
B)  be discussed in your report, but only in vague, general terms. 
C)  be addressed clearly in your report. 
D)  be outlined before you reveal the benefits that can be achieved. 
E)  none of the above

A web directory differs from a search engine in that

In an unsolicited proposal,the writer

Problem factoring is the process of

A contractor receives a request from the owner of a company to bid on a large-scale construction project.The contractor will prepare a(n)

Delivering a business report as a word processing file

Which of the following is the least clear statement of purpose?

The recommendations you make in a report should offer practical guidance on next steps.

In evaluating material you have gathered for a report,you should

Conclusions differ from recommendations in that conclusions suggest what ought to be done about the facts.

Topical organization strategies for informational reports include all of the following except

For most audiences,reading online is ________ than reading from a printed page.

To conduct an effective database search,

A metacrawler is

A report focused on recommendations should

A formal work plan includes all of the following except

Which of the following is a closed-ended question?

An employee who writes a report on her experiences during last week's sales calls is preparing a(n)

List three types of reports commonly used to monitor and control operations in business.

Managers use feasibility reports to examine the ramifications of a decision they are about to make.

Any risks involved with your recommendations should

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

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Exam 11: Planning Reports and Proposals

A web directory differs from a search engine in that

In an unsolicited proposal,the writer

Problem factoring is the process of

A contractor receives a request from the owner of a company to bid on a large-scale construction project.The contractor will prepare a(n)

Delivering a business report as a word processing file

Which of the following is the least clear statement of purpose?

The recommendations you make in a report should offer practical guidance on next steps.

In evaluating material you have gathered for a report,you should

Conclusions differ from recommendations in that conclusions suggest what ought to be done about the facts.

Topical organization strategies for informational reports include all of the following except

For most audiences,reading online is ________ than reading from a printed page.

To conduct an effective database search,

A metacrawler is

A report focused on recommendations should

A formal work plan includes all of the following except

Which of the following is a closed-ended question?

An employee who writes a report on her experiences during last week's sales calls is preparing a(n)

List three types of reports commonly used to monitor and control operations in business.

Managers use feasibility reports to examine the ramifications of a decision they are about to make.

Any risks involved with your recommendations should

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters