Exam 4: Business Processes

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Level 1 of the SCOR model is organized around the five core management processes: plan,source,make,deliver,and return.

(True/False)
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Level two of the SCOR model divides SCM activities into what are referred to as ________.

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A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training,mentoring,deployment,and results.

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Which of these SCOR model flows moves in the opposite direction from the others?

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Most people developing process maps for the first time fail to put in sufficient detail.

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A car wash services 200 customers in an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.An appropriate measure of productivity is:

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When an employee team develops a process map,they should document the process ________.

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Productivity is measured as the ratio of inputs to outputs.

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Mapping creates a common understanding of process activities,their results,and who performs the steps.

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The primary focus of a swim lane process map is to depict flows of objects,information,and money.

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While efficiency can exceed 100%,percent value-added time has a maximum of 100%.

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