Question 1

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

Accepted Answer

A) process map 
B) cause-and-effect diagram 
C) Pareto chart 
D) scatter plot 
A) process map 
B) cause-and-effect diagram 
C) Pareto chart 
D) scatter plot

Question 2

________ is a process improvement philosophy that results in small,incremental changes while ________ is a process improvement philosophy that results in dramatic organizational changes.

Accepted Answer

Continuous improveme

Question 3

Which of the following approaches to process improvement could be described as competitive benchmarking?

Accepted Answer

A) Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so. 
B) Employees at XEROX visit GM to pick up ideas on processing customer orders. 
C) Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers. 
D) Employees at XEROX take classes in quality improvement and make small,incremental changes to their order filling processes. 
A) Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so. 
B) Employees at XEROX visit GM to pick up ideas on processing customer orders. 
C) Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers. 
D) Employees at XEROX take classes in quality improvement and make small,incremental changes to their order filling processes.

Question 4

The Six Sigma ________ process outlines the steps that should be followed to improve existing business processes.

Accepted Answer

DMAIC (des

Question 5

During the narrow phase of root cause analysis,the teams should use the five ________ to drill down to potential root causes.

Accepted Answer

The answer of During the narrow phase of root cause...

Question 6

A three-man hay baling crew is expected to buck 800 small square bales a day in the blazing August sun.This amount is a standard output.

Accepted Answer

A) True 
 B)False

Question 7

In a process map,a circle represents a step or activity in the process.

Accepted Answer

A) True 
 B)False

Question 8

An arrow in a process map represents a:

Accepted Answer

A) move activity. 
B) start or finish point. 
C) delay. 
D) creation of a document. 
A) move activity. 
B) start or finish point. 
C) delay. 
D) creation of a document.

Question 9

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

Accepted Answer

A) process map 
B) swim lane map 
C) entity map 
D) data flow map 
A) process map 
B) swim lane map 
C) entity map 
D) data flow map

Question 10

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift.If the work standard is such that 90% efficiency is expected,what is the actual amount of time that should be documented?

Accepted Answer

A) 8)9 hours 
B) 111% 
C) 7)2 hours 
D) 0)8 hours 
A) 8)9 hours 
B) 111% 
C) 7)2 hours 
D) 0)8 hours

Question 11

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

Accepted Answer

A) Peter's cycle time is 7 hours and 30 minutes. 
B) Peter's efficiency is 25%. 
C) Peter's productivity is 8 hours per TPS report. 
D) Peter's percent value-added time is just over 3%. 
A) Peter's cycle time is 7 hours and 30 minutes. 
B) Peter's efficiency is 25%. 
C) Peter's productivity is 8 hours per TPS report. 
D) Peter's percent value-added time is just over 3%.

Question 12

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

Accepted Answer

A) True 
 B)False

Question 13

A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour.An appropriate measure of productivity is:

Accepted Answer

A) 200 cars/hour. 
B) 0.6 $/car. 
C) 8.3 cars/$. 
D) 1.7 cars/$. 
A) 200 cars/hour. 
B) 0.6 $/car. 
C) 8.3 cars/$. 
D) 1.7 cars/$.

Question 14

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

Accepted Answer

A) True 
 B)False

Question 15

Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.

Accepted Answer

Continuous improvement is the philosophy

Question 16

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

Accepted Answer

A) True 
 B)False

Question 17

When constructing a fishbone diagram,brainstorming takes place during the:

Accepted Answer

A) closed phase. 
B) narrow phase. 
C) wide phase. 
D) open phase. 
A) closed phase. 
B) narrow phase. 
C) wide phase. 
D) open phase.

Question 18

At seventy miles per hour with a departure of noon,I expected to reach Kansas City by 5 pm since it was only 350 miles distant.Due to unforeseen circumstances,I didn't make it until 6:30 pm.The notion of covering 350 miles in five hours is an example of ________.

Accepted Answer

The answer of At seventy miles per hour with a...

Question 19

Ted's uses customer comment cards to discover sources of customer dissatisfaction and then develops training programs for their servers and kitchen help to try to eliminate those sources of dissatisfaction.This constitutes a development process for Ted's.

Accepted Answer

A) True 
 B)False

Question 20

A process that seeks to improve the performance of main value-added and necessary,non value-added activities is a(n)________ process.

Accepted Answer

The answer of A process that seeks to improve the...

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

is a process improvement philosophy that results in small,incremental changes while is a process improvement philosophy that results in dramatic organizational changes.

Which of the following approaches to process improvement could be described as competitive benchmarking?

The Six Sigma ________ process outlines the steps that should be followed to improve existing business processes.

During the narrow phase of root cause analysis,the teams should use the five ________ to drill down to potential root causes.

A three-man hay baling crew is expected to buck 800 small square bales a day in the blazing August sun.This amount is a standard output.

In a process map,a circle represents a step or activity in the process.

An arrow in a process map represents a:

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift.If the work standard is such that 90% efficiency is expected,what is the actual amount of time that should be documented?

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour.An appropriate measure of productivity is:

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

When constructing a fishbone diagram,brainstorming takes place during the:

At seventy miles per hour with a departure of noon,I expected to reach Kansas City by 5 pm since it was only 350 miles distant.Due to unforeseen circumstances,I didn't make it until 6:30 pm.The notion of covering 350 miles in five hours is an example of ________.

Ted's uses customer comment cards to discover sources of customer dissatisfaction and then develops training programs for their servers and kitchen help to try to eliminate those sources of dissatisfaction.This constitutes a development process for Ted's.

A process that seeks to improve the performance of main value-added and necessary,non value-added activities is a(n)________ process.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 4: Business Processes

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

________ is a process improvement philosophy that results in small,incremental changes while ________ is a process improvement philosophy that results in dramatic organizational changes.

Which of the following approaches to process improvement could be described as competitive benchmarking?

The Six Sigma ________ process outlines the steps that should be followed to improve existing business processes.

During the narrow phase of root cause analysis,the teams should use the five ________ to drill down to potential root causes.

A three-man hay baling crew is expected to buck 800 small square bales a day in the blazing August sun.This amount is a standard output.

In a process map,a circle represents a step or activity in the process.

An arrow in a process map represents a:

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift.If the work standard is such that 90% efficiency is expected,what is the actual amount of time that should be documented?

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour.An appropriate measure of productivity is:

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

When constructing a fishbone diagram,brainstorming takes place during the:

At seventy miles per hour with a departure of noon,I expected to reach Kansas City by 5 pm since it was only 350 miles distant.Due to unforeseen circumstances,I didn't make it until 6:30 pm.The notion of covering 350 miles in five hours is an example of ________.

Ted's uses customer comment cards to discover sources of customer dissatisfaction and then develops training programs for their servers and kitchen help to try to eliminate those sources of dissatisfaction.This constitutes a development process for Ted's.

A process that seeks to improve the performance of main value-added and necessary,non value-added activities is a(n)________ process.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

is a process improvement philosophy that results in small,incremental changes while is a process improvement philosophy that results in dramatic organizational changes.