A) create a common understanding of the content of a process. B) define the boundaries of a process. C) provide a detailed view of all elements external to the process. D) provide a baseline against which to measure the impact of improvement efforts. A) create a common understanding of the content of a process. B) define the boundaries of a process. C) provide a detailed view of all elements external to the process. D) provide a baseline against which to measure the impact of improvement efforts.

Exam 4: Business Processes

A man in midlife crisis places his order for a custom chopper from OC Choppers on September 1,but the work on the bike doesn't actually begin until October 1.The actual work on the bike,from design,through fabrication and assembly takes the entire month of October.The entire month of November is spent learning to ride a trainer bike,adding another garage bay to the house,and updating his will.Finally on November 30,the customer takes possession of his dream chopper and happily smokes his tires out of the lot and rides back to Oklahoma.This period of 91 days,besides being labeled "the longest three months of his life" would be more accurately labeled:

(Multiple Choice)

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Question 21

The majority of the total operating budget for most organizations is:

(Multiple Choice)

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Question 22

________ is the SCOR model process that addresses the movement of defective product from the customer.

(Short Answer)

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Question 23

Describe the three types of processes and the relationships between them.

(Essay)

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Question 24

Which of these statements about the SCOR model is BEST?

(Multiple Choice)

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Question 25

When should a process be art,not science? Provide examples to frame your discussion.

(Essay)

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Question 26

Which of these steps is NOT part of the Six Sigma process sequence?

(Multiple Choice)

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Question 27

A check sheet,also called an Ishikawa diagram,is used to record how frequently a certain event occurs.

(True/False)

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Question 28

A set of logically related tasks or activities performed to achieve a defined business outcome is a:

(Multiple Choice)

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Question 29

Lisa manages customer service representatives in a call center.The center's computer system tracks a number of metrics for each employee including the total number of customer calls they complete,the amount of time the service representative spends talking to customers,and the total time the service representative was clocked in each day.The work standard developed by the call center is to complete 150 calls in an 8 hour shift.Answer the following questions using the information provided in the table. a.What is the productivity of employee J? b.What is the efficiency of employee K? c.What is the percent value-added time for employee M?

(Essay)

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Question 30

Mapping does NOT:

(Multiple Choice)

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Question 31

Which of these elements of the SCOR model at level 1 does NOT have a direct connection with customer processes?

(Multiple Choice)

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Question 32

A person that fails to meet output standards could still have an efficiency measurement of more than 100%.

(True/False)

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Question 33

Cycle time is the total time needed to complete a business process.

(True/False)

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Question 34

Which of the following statements BEST describes current thinking regarding processes?

(Multiple Choice)

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Question 35

When an organization compares their processes to those of another firm outside their industry,they are engaging in ________.

(Short Answer)

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Question 36

The Five Whys can be used during all three phases of construction of a Pareto chart.

(True/False)

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Question 37

Which of these statements about SCOR level 3 processes is BEST?

(Multiple Choice)

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Question 38

Describe the process of root cause analysis and include in your description the tools that it uses.

(Essay)

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Question 39

The procedure of rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

(Multiple Choice)

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Question 40

Showing 21 - 40 of 71

The majority of the total operating budget for most organizations is:

________ is the SCOR model process that addresses the movement of defective product from the customer.

Describe the three types of processes and the relationships between them.

Which of these statements about the SCOR model is BEST?

When should a process be art,not science? Provide examples to frame your discussion.

Which of these steps is NOT part of the Six Sigma process sequence?

A check sheet,also called an Ishikawa diagram,is used to record how frequently a certain event occurs.

A set of logically related tasks or activities performed to achieve a defined business outcome is a:

Mapping does NOT:

Which of these elements of the SCOR model at level 1 does NOT have a direct connection with customer processes?

A person that fails to meet output standards could still have an efficiency measurement of more than 100%.

Cycle time is the total time needed to complete a business process.

Which of the following statements BEST describes current thinking regarding processes?

When an organization compares their processes to those of another firm outside their industry,they are engaging in ________.

The Five Whys can be used during all three phases of construction of a Pareto chart.

Which of these statements about SCOR level 3 processes is BEST?

Describe the process of root cause analysis and include in your description the tools that it uses.

The procedure of rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

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