Exam 9: Information Systems

Customer __________ programs such as Zappos Rewards and VIP help attract and retain customers.

A(n) _________ tool is a software application designed for documenting system requirements, diagramming current and proposed information systems, scheduling development tasks, and developing computer programs.

The planning phase of an SDLC includes all of the following except _________.

Acts of war affect only computer systems located on battlefronts.

The goal of supply chain management (SCM) is to supply customers with the right product at the right price.

Technically, a supply chain stretches from raw materials and parts all the way to customer delivery.

Systems analysis and design is a discipline that focuses on developing information systems according to the phases of a(n) _________.(Hint: Use the acronym.)

In data flow diagram (DFD) terminology, a(n) ____________ entity is a person, an organization, or a device outside the information system that originates or receives data.

During the ____________ phase of the SDLC, the project team supervises the tasks necessary to construct the new information system.

Common threats to corporate information systems are limited to software failures and security breaches.

An expert system __________ is a software tool containing an inference engine and a user interface that developers use to enter facts and rules for a knowledge base.

At an ecommerce site, the merchant's ecommerce application carries out only the first and last stages of the payment process.

Expert systems are designed to deal with data that is imprecise or with problems that have more than one solution using a technique called __________ logic.

In the ________ phase of the SDLC, the project team must figure out how the new system will fulfill the requirements specified in the system requirements report.

A(n) ____________ system collects, stores, and processes data to provide useful, accurate, and timely information, typically within the context of an organization.

Which of the following is not part of the analysis phase of an SDLC?

_______ applications provide optimal information when they encompass customer support, marketing, and sales.

A major source of data for customer relationship management (CRM) is produced by loyalty programs.

_________ determine organizational goals and plan how to achieve those goals.

In business circles, the galaxy of services that revolves around customers is called customer ___________ management.