Question 1

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 2

If Berkeley Shirtmakers ties compensation directly to output by paying an employee a certain amount for each unit of output produced, it is using

Accepted Answer

A)  the soldiering system. 
B)  an illegal system. 
C)  the Mayo system. 
D)  a piece-rate system. 
E)  a system that reduces the pay of most manufacturing employees. 
A)  the soldiering system. 
B)  an illegal system. 
C)  the Mayo system. 
D)  a piece-rate system. 
E)  a system that reduces the pay of most manufacturing employees.

Question 3

Determining how the work environment affects productivity was the original objective of

Accepted Answer

A)  Taylor's scientific management. 
B)  the Hawthorne studies. 
C)  McGregor's Theory X and Theory Y. 
D)  Herzberg's theory. 
E)  Maslow's hierarchy of needs. 
A)  Taylor's scientific management. 
B)  the Hawthorne studies. 
C)  McGregor's Theory X and Theory Y. 
D)  Herzberg's theory. 
E)  Maslow's hierarchy of needs.

Question 4

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

Accepted Answer

A)  the pressure of social acceptance affects production. 
B)  a sense of involvement affects production. 
C)  variations in lighting affect production. 
D)  the piece-rate method affects production. 
E)  only the amount of pay affects production. 
A)  the pressure of social acceptance affects production. 
B)  a sense of involvement affects production. 
C)  variations in lighting affect production. 
D)  the piece-rate method affects production. 
E)  only the amount of pay affects production.

Question 5

A key technique for increasing employee motivation is

Accepted Answer

A)  scientific management. 
B)  Theory X. 
C)  behavior modification. 
D)  EEM. 
E)  modification of expectations. 
A)  scientific management. 
B)  Theory X. 
C)  behavior modification. 
D)  EEM. 
E)  modification of expectations.

Question 6

The concepts of Theory X and Theory Y were advanced by

Accepted Answer

A)  Douglas McGregor. 
B)  Abraham Maslow. 
C)  Frederick Herzberg. 
D)  Frederick W. Taylor. 
E)  William Ouchi. 
A)  Douglas McGregor. 
B)  Abraham Maslow. 
C)  Frederick Herzberg. 
D)  Frederick W. Taylor. 
E)  William Ouchi.

Question 7

Behavior modification as applied to business management is mainly based on

Accepted Answer

A)  reinforcement theory. 
B)  equity theory. 
C)  Theory X. 
D)  employee participation. 
E)  having an all-salaried workforce. 
A)  reinforcement theory. 
B)  equity theory. 
C)  Theory X. 
D)  employee participation. 
E)  having an all-salaried workforce.

Question 8

According to Theory X by McGregor, managers assume that employees

Accepted Answer

A)  do not naturally like work. 
B)  will work toward goals they are committed to. 
C)  dislike work and need to be controlled. 
D)  have the potential to accomplish organizational goals. 
E)  seek out and accept responsibility. 
A)  do not naturally like work. 
B)  will work toward goals they are committed to. 
C)  dislike work and need to be controlled. 
D)  have the potential to accomplish organizational goals. 
E)  seek out and accept responsibility.

Question 9

What are the advantages and disadvantages of a flextime work schedule? Of job sharing?

Accepted Answer

Flextime work schedules offer several ad

Question 10

Motivation, morale, and satisfaction of employees' needs are interrelated.

Accepted Answer

A) True 
 B)False

Question 11

The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a physiological need?

Accepted Answer

A)  Sleep 
B)  Shelter 
C)  Food and water 
D)  Safe working conditions 
E)  Clothing 
A)  Sleep 
B)  Shelter 
C)  Food and water 
D)  Safe working conditions 
E)  Clothing

Question 13

Abena Toure worked as a welder for BCD Company for ten years before the company changed its rigid tuition reimbursement policy. This year, the new education support policy will allow her to take any course that interests her, not just a course in her field of employment. She is very excited about this and has enrolled in two management courses. She has always thought she had the ability to become a good manager. Abena is attempting to satisfy her ____ needs.

Accepted Answer

A)  esteem 
B)  self-actualization 
C)  physiological 
D)  social 
E)  safety 
A)  esteem 
B)  self-actualization 
C)  physiological 
D)  social 
E)  safety

Question 14

All of the following are examples of hygiene factors that can cause dissatisfaction except

Accepted Answer

A)  supervision. 
B)  pay. 
C)  job security. 
D)  achievement. 
E)  both A and D. 
A)  supervision. 
B)  pay. 
C)  job security. 
D)  achievement. 
E)  both A and D.

Question 15

The basic premise of reinforcement is that behavior that is rewarded is likely to be repeated and behavior that is punished is less likely to recur.

Accepted Answer

A) True 
 B)False

Question 16

Gina Robinson, Inc. (GRI)
GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would create more dedicated employees.
GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other.
Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other.
-Refer to Gina Robinson, Inc. What type of team did GRI management specifically restrict?

Accepted Answer

A)  Self-directed team 
B)  Problem-solving team 
C)  Virtual team 
D)  Cross-functional team 
E)  Self-managed team 
A)  Self-directed team 
B)  Problem-solving team 
C)  Virtual team 
D)  Cross-functional team 
E)  Self-managed team

Question 17

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

Accepted Answer

A)  reinforcement. 
B)  hierarchy of needs. 
C)  expectancy. 
D)  motivation. 
E)  equity. 
A)  reinforcement. 
B)  hierarchy of needs. 
C)  expectancy. 
D)  motivation. 
E)  equity.

Question 18

The hierarchy of human needs was developed by

Accepted Answer

A)  Maslow. 
B)  Taylor. 
C)  McGregor. 
D)  Ouchi. 
E)  Herzberg. 
A)  Maslow. 
B)  Taylor. 
C)  McGregor. 
D)  Ouchi. 
E)  Herzberg.

Question 19

Scientific management is the application of scientific principles to the management of work and workers.

Accepted Answer

A) True 
 B)False

Question 20

Who was responsible for developing Theory X and Theory Y?

Accepted Answer

A)  Maslow 
B)  Taylor 
C)  Vroom 
D)  Herzberg 
E)  McGregor 
A)  Maslow 
B)  Taylor 
C)  Vroom 
D)  Herzberg 
E)  McGregor

Exam 10: Motivating and Satisfying Employees and Teams

The human relations movement in management was born out of experiences cited in the Hawthorne studies.

If Berkeley Shirtmakers ties compensation directly to output by paying an employee a certain amount for each unit of output produced, it is using

Determining how the work environment affects productivity was the original objective of

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

A key technique for increasing employee motivation is

The concepts of Theory X and Theory Y were advanced by

Behavior modification as applied to business management is mainly based on

According to Theory X by McGregor, managers assume that employees

What are the advantages and disadvantages of a flextime work schedule? Of job sharing?

Motivation, morale, and satisfaction of employees' needs are interrelated.

The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

Which of the following is not a physiological need?

All of the following are examples of hygiene factors that can cause dissatisfaction except

The basic premise of reinforcement is that behavior that is rewarded is likely to be repeated and behavior that is punished is less likely to recur.

The theory that people are motivated first to achieve and then to receive rewards in proportion to their contribution is called

The hierarchy of human needs was developed by

Scientific management is the application of scientific principles to the management of work and workers.

Who was responsible for developing Theory X and Theory Y?

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

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