Question 1

How does a positive reinforcement differ from a negative reinforcement?

Accepted Answer

Positive reinforcement and negative rein

Question 2

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory. The sales manager has missed the key concept in management by objectives, which is

Accepted Answer

A)  reducing the paperwork involved in the MBO process. 
B)  a mutual understanding of the punishment to be given if the salesperson does not meet the goal set by the sales manager. 
C)  mutual goal setting between the sales manager and the salesperson. 
D)  documentation of the sales quota in the salesperson's personnel file. 
E)  ensuring that the economy can support the sales quota assigned. 
A)  reducing the paperwork involved in the MBO process. 
B)  a mutual understanding of the punishment to be given if the salesperson does not meet the goal set by the sales manager. 
C)  mutual goal setting between the sales manager and the salesperson. 
D)  documentation of the sales quota in the salesperson's personnel file. 
E)  ensuring that the economy can support the sales quota assigned.

Question 3

An action directly following a particular behavior is called a(n)

Accepted Answer

A)  activator. 
B)  motivator. 
C)  reinforcement. 
D)  extinction. 
E)  expectant. 
A)  activator. 
B)  motivator. 
C)  reinforcement. 
D)  extinction. 
E)  expectant.

Question 4

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

Accepted Answer

A) True 
 B)False

Question 5

Gina Robinson, Inc. (GRI)
GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would create more dedicated employees.
GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other.
Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other.
-Refer to Gina Robinson, Inc. If GRI management were to allow employees to work at home for a portion of the work week, which of these practices would they be introducing?

Accepted Answer

A)  Travel compensation 
B)  Telecommuting 
C)  Job sharing 
D)  Part-time 
E)  Flextime 
A)  Travel compensation 
B)  Telecommuting 
C)  Job sharing 
D)  Part-time 
E)  Flextime

Question 6

How does motivation differ from morale? How does each affect job performance?

Accepted Answer

Motivation and morale are both important

Question 7

For job enrichment to benefit the company, what must happen first?

Accepted Answer

A)  There must be an obvious need for it due to inefficiencies in the firm. 
B)  Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm. 
C)  Employers must train their associates on new job tasks before assigning them these new tasks. 
D)  Employers must have employees who fear failure and have low self- confidence. 
E)  Employees must show interest in taking on other tasks. 
A)  There must be an obvious need for it due to inefficiencies in the firm. 
B)  Employers must have exhausted all other possibilities in an effort to improve the efficiency of the firm. 
C)  Employers must train their associates on new job tasks before assigning them these new tasks. 
D)  Employers must have employees who fear failure and have low self- confidence. 
E)  Employees must show interest in taking on other tasks.

Question 8

Miyuki is a financial analyst for a health care company in Phoenix. Her husband is transferred to Atlanta, but Miyuki's employer allows her to keep her job and work from her new home in Atlanta. Miyuki has to travel back to Phoenix for one week every other month to meet in person with company officials. This arrangement is called

Accepted Answer

A)  flextime. 
B)  part-time. 
C)  self-managed work. 
D)  telecommuting. 
E)  long-distance empowerment. 
A)  flextime. 
B)  part-time. 
C)  self-managed work. 
D)  telecommuting. 
E)  long-distance empowerment.

Question 9

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following stages is not a part of the team development process?

Accepted Answer

A)  Forming 
B)  Performing 
C)  Norming 
D)  Adjourning 
E)  Remanding 
A)  Forming 
B)  Performing 
C)  Norming 
D)  Adjourning 
E)  Remanding

Question 11

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y. Which of the two types of managers would you rather work for? Consider their management styles in your answer.

Accepted Answer

Theory X and Theory Y are two contrastin

Question 12

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

Accepted Answer

A)  type X 
B)  type Y 
C)  type Z 
D)  type A 
E)  type J 
A)  type X 
B)  type Y 
C)  type Z 
D)  type A 
E)  type J

Question 13

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

Accepted Answer

A) True 
 B)False

Question 14

The need for self-actualization concerns an employee's desire for

Accepted Answer

A)  safety. 
B)  survival. 
C)  a sense of belonging. 
D)  self-worth. 
E)  becoming the best there is. 
A)  safety. 
B)  survival. 
C)  a sense of belonging. 
D)  self-worth. 
E)  becoming the best there is.

Question 15

The theory stating that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur is called

Accepted Answer

A)  expectancy theory. 
B)  Theory Y. 
C)  equity theory. 
D)  reinforcement theory. 
E)  Theory X. 
A)  expectancy theory. 
B)  Theory Y. 
C)  equity theory. 
D)  reinforcement theory. 
E)  Theory X.

Question 16

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

Accepted Answer

A)  Punishment 
B)  Positive reinforcement 
C)  Negative reinforcement 
D)  Behavior modification 
E)  Neutral reinforcement 
A)  Punishment 
B)  Positive reinforcement 
C)  Negative reinforcement 
D)  Behavior modification 
E)  Neutral reinforcement

Question 17

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Accepted Answer

A)  motivation 
B)  hygiene 
C)  both motivation and hygiene 
D)  satisfier 
E)  working condition 
A)  motivation 
B)  hygiene 
C)  both motivation and hygiene 
D)  satisfier 
E)  working condition

Question 18

Herzberg thought a state of complete satisfaction was common among employees.

Accepted Answer

A) True 
 B)False

Question 19

Janna owns a jewelry shop that sells handmade jewelry. Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes. This is a

Accepted Answer

A)  wage system. 
B)  salary system. 
C)  quota compensation. 
D)  piece-rate system. 
E)  commission plan. 
A)  wage system. 
B)  salary system. 
C)  quota compensation. 
D)  piece-rate system. 
E)  commission plan.

Question 20

All of the following are characteristics of McGregor's Theory X except

Accepted Answer

A)  people have the ability to help accomplish an organization's goals. 
B)  people dislike work and try to avoid it. 
C)  managers must coerce, control, and threaten employees. 
D)  people must be led because they have little ambition. 
E)  people are concerned mainly with security. 
A)  people have the ability to help accomplish an organization's goals. 
B)  people dislike work and try to avoid it. 
C)  managers must coerce, control, and threaten employees. 
D)  people must be led because they have little ambition. 
E)  people are concerned mainly with security.

Exam 10: Motivating and Satisfying Employees and Teams

How does a positive reinforcement differ from a negative reinforcement?

A sales manager has implemented a program for his salespeople that involves a meeting with each salesperson, during which the sales manager gives the salesperson the yearly quota for the salesperson's territory. The sales manager has missed the key concept in management by objectives, which is

An action directly following a particular behavior is called a(n)

Employee empowerment replaces top-down management control, giving employees a voice in what they do and how and when they do it.

How does motivation differ from morale? How does each affect job performance?

For job enrichment to benefit the company, what must happen first?

Maslow's hierarchy of needs includes psychological needs, safety needs, social needs, security needs, and self-importance needs.

Which of the following stages is not a part of the team development process?

Compare and contrast the assumptions about workers that would be held by a manager who uses Theory X and the assumptions about workers by a manager who uses Theory Y. Which of the two types of managers would you rather work for? Consider their management styles in your answer.

According to Ouchi, American industry is dominated by ____ firms. These firms emphasize short-term employment, individual decision making and responsibility, rapid evaluation and promotion, explicit control, and specialized career paths.

The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

The need for self-actualization concerns an employee's desire for

The theory stating that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur is called

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.

Herzberg thought a state of complete satisfaction was common among employees.

Janna owns a jewelry shop that sells handmade jewelry. Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes. This is a

All of the following are characteristics of McGregor's Theory X except

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

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