Question 1

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following motivational techniques involves expanding a worker's assignments to include additive but similar tasks?

Accepted Answer

A)  Job enlargement 
B)  Job enhancement 
C)  Job redesign 
D)  Job sharing 
E)  Management by objectives (MBO) 
A)  Job enlargement 
B)  Job enhancement 
C)  Job redesign 
D)  Job sharing 
E)  Management by objectives (MBO)

Question 3

The director of personnel at Eastern corporate headquarters wants to institute an MBO system nationwide. She should begin by

Accepted Answer

A)  ensuring that top management endorses and participates in MBO. 
B)  evaluating and documenting her subordinates' performances. 
C)  establishing reasonable goals for all levels above her. 
D)  establishing reasonable goals for all levels below her. 
E)  ensuring that her subordinate managers support and understand the goals she has set for them. 
A)  ensuring that top management endorses and participates in MBO. 
B)  evaluating and documenting her subordinates' performances. 
C)  establishing reasonable goals for all levels above her. 
D)  establishing reasonable goals for all levels below her. 
E)  ensuring that her subordinate managers support and understand the goals she has set for them.

Question 4

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Accepted Answer

A) True 
 B)False

Question 5

Frederick W. Taylor's research led to the emergence of scientific management, which is defined as

Accepted Answer

A)  eliminating waste and inefficiency at work. 
B)  the application of scientific principles to the management of work and workers. 
C)  researching optimal tools for motivating employees. 
D)  using the workplace to conduct scientific research on human behavior. 
E)  the study of management using a scientific approach. 
A)  eliminating waste and inefficiency at work. 
B)  the application of scientific principles to the management of work and workers. 
C)  researching optimal tools for motivating employees. 
D)  using the workplace to conduct scientific research on human behavior. 
E)  the study of management using a scientific approach.

Question 6

Under Herzberg's motivation-hygiene theory, what are some of the factors that increase motivation and some that reduce dissatisfaction? If motivation factors are absent, is there an increase in feelings of dissatisfaction? If hygiene factors are absent, is there an increase in feelings of dissatisfaction?

Accepted Answer

Under Herzberg's motivation-hygiene theo

Question 7

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Accepted Answer

A) True 
 B)False

Question 8

Geneva receives high praise from her boss when she attracts a new client to her firm. This praise leads Geneva to work hard to obtain more new clients. For Geneva, the praise from her boss was

Accepted Answer

A)  Theory X in nature. 
B)  unmotivational enforcement. 
C)  internal reinforcement. 
D)  negative reinforcement. 
E)  positive reinforcement. 
A)  Theory X in nature. 
B)  unmotivational enforcement. 
C)  internal reinforcement. 
D)  negative reinforcement. 
E)  positive reinforcement.

Question 9

Theory X by Douglas McGregor is generally consistent with which other theory?

Accepted Answer

A)  Taylor's 
B)  Herzberg's 
C)  Maslow's 
D)  Vroom's 
E)  Hawthorne's 
A)  Taylor's 
B)  Herzberg's 
C)  Maslow's 
D)  Vroom's 
E)  Hawthorne's

Question 10

____ means giving employees greater involvement in their jobs and the organization's operations by increasing their participation in decision making.

Accepted Answer

A)  Behavior modification 
B)  Flextime 
C)  Job sharing 
D)  Empowerment 
E)  Job enlargement 
A)  Behavior modification 
B)  Flextime 
C)  Job sharing 
D)  Empowerment 
E)  Job enlargement

Question 11

The personal force causing someone to behave in a particular way is called morale.

Accepted Answer

A) True 
 B)False

Question 12

A sense of belonging is a characteristic of which need level?

Accepted Answer

A)  Social 
B)  Esteem 
C)  Self-actualization 
D)  Safety 
E)  Physiological 
A)  Social 
B)  Esteem 
C)  Self-actualization 
D)  Safety 
E)  Physiological

Question 13

All of the following are examples of Herzberg's hygiene factors except

Accepted Answer

A)  responsibility. 
B)  supervision. 
C)  pay. 
D)  working conditions. 
E)  job security. 
A)  responsibility. 
B)  supervision. 
C)  pay. 
D)  working conditions. 
E)  job security.

Question 14

A growing number of companies are organizing their workforces into teams.

Accepted Answer

A) True 
 B)False

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Which of the following motivational techniques involves expanding a worker's assignments to include additive but similar tasks?

The director of personnel at Eastern corporate headquarters wants to institute an MBO system nationwide. She should begin by

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Frederick W. Taylor's research led to the emergence of scientific management, which is defined as

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Geneva receives high praise from her boss when she attracts a new client to her firm. This praise leads Geneva to work hard to obtain more new clients. For Geneva, the praise from her boss was

Theory X by Douglas McGregor is generally consistent with which other theory?

____ means giving employees greater involvement in their jobs and the organization's operations by increasing their participation in decision making.

The personal force causing someone to behave in a particular way is called morale.

A sense of belonging is a characteristic of which need level?

All of the following are examples of Herzberg's hygiene factors except

A growing number of companies are organizing their workforces into teams.

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

Filters

Exam 10: Motivating and Satisfying Employees and Teams

In Herzberg's theory, if satisfiers are missing, the employees will be dissatisfied.

Which of the following motivational techniques involves expanding a worker's assignments to include additive but similar tasks?

The director of personnel at Eastern corporate headquarters wants to institute an MBO system nationwide. She should begin by

Physiological needs are satisfied by job security, health insurance, pension plans, and good working conditions.

Frederick W. Taylor's research led to the emergence of scientific management, which is defined as

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

Geneva receives high praise from her boss when she attracts a new client to her firm. This praise leads Geneva to work hard to obtain more new clients. For Geneva, the praise from her boss was

Theory X by Douglas McGregor is generally consistent with which other theory?

____ means giving employees greater involvement in their jobs and the organization's operations by increasing their participation in decision making.

The personal force causing someone to behave in a particular way is called morale.

A sense of belonging is a characteristic of which need level?

All of the following are examples of Herzberg's hygiene factors except

A growing number of companies are organizing their workforces into teams.

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

Filters