Question 1

According to management experts, increased government regulations have increased productivity among American workers.

Accepted Answer

A) True 
 B)False

Question 2

Kraft combines elbow macaroni, cheese, and cardboard to make packages of Kraft Macaroni and Cheese. This most closely resembles a(n) ____ process.

Accepted Answer

A)  analytical 
B)  assembly 
C)  combined 
D)  synthetic 
E)  quantitative 
A)  analytical 
B)  assembly 
C)  combined 
D)  synthetic 
E)  quantitative

Question 3

What does improving productivity mean? How can a manufacturing or service business improve productivity?

Accepted Answer

Improving productivity means finding way

Question 4

Form utility is created by converting raw materials, people, finances, and information into finished products.

Accepted Answer

A) True 
 B)False

Question 5

An industrial company contacts Caterpillar to design a specific type of equipment for use in its manufacturing facility. If Caterpillar accepts this offer, the two companies will have to create a set of specifications from which the product can be made. This process is called

Accepted Answer

A)  a product line. 
B)  development and implementation. 
C)  design planning. 
D)  product design. 
E)  capacity planning. 
A)  a product line. 
B)  development and implementation. 
C)  design planning. 
D)  product design. 
E)  capacity planning.

Question 6

Product extension and refinement are expected results of a firm's development and implementation effort.

Accepted Answer

A) True 
 B)False

Question 7

In many cases, customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

Accepted Answer

A)  service; good 
B)  inexpensive good; expensive good 
C)  product; good 
D)  good; service 
E)  inexpensive service; expensive good 
A)  service; good 
B)  inexpensive good; expensive good 
C)  product; good 
D)  good; service 
E)  inexpensive service; expensive good

Question 8

Briefly assess the good and bad news of the current U.S. manufacturing environment.

Accepted Answer

The good news of the current U.S. manufa

Question 9

ABC Company
ABC Company is dedicated to operations control. It holds its suppliers to the highest standards, believing there is one best way to complete their tasks. ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business. Following these criteria has allowed the company to grow from a small business to a large corporation. ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies. In fact, it has incorporated a new computer system that helps with the development of the company's products. This system has improved ABC's production dramatically. Now, ABC will be able to sell its products at a lower cost. The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company. Based on the information provided, what type of computer system is ABC Company using?

Accepted Answer

A)  PERT 
B)  Continuous 
C)  CAD 
D)  CID 
E)  CPM 
A)  PERT 
B)  Continuous 
C)  CAD 
D)  CID 
E)  CPM

Question 10

Deciding on the product line involves balancing customer preferences and production requirements.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is false?

Accepted Answer

A)  Quality and productivity have often been viewed as conflicting goals. 
B)  Over the years, a number of managers have realized that quality is an essential ingredient of the good or service being manufactured. 
C)  Quality has become an overall approach to doing business. 
D)  For most businesses, quality costs too much money. 
E)  Making products right the first time reduces many of the rejects and much of the rework. 
A)  Quality and productivity have often been viewed as conflicting goals. 
B)  Over the years, a number of managers have realized that quality is an essential ingredient of the good or service being manufactured. 
C)  Quality has become an overall approach to doing business. 
D)  For most businesses, quality costs too much money. 
E)  Making products right the first time reduces many of the rejects and much of the rework.

Question 12

The process of creating a set of specifications from which the product can be produced is called

Accepted Answer

A)  technology. 
B)  research and development. 
C)  design planning. 
D)  product design. 
E)  a product line. 
A)  technology. 
B)  research and development. 
C)  design planning. 
D)  product design. 
E)  a product line.

Question 13

A group of athletic shoes in a shoe factory are partially completed but still lack their innersoles and shoestrings. These shoes are classified as

Accepted Answer

A)  work-in-process inventory. 
B)  materials inventory. 
C)  partially-controlled inventory. 
D)  finished-goods inventory. 
E)  ready for sale. 
A)  work-in-process inventory. 
B)  materials inventory. 
C)  partially-controlled inventory. 
D)  finished-goods inventory. 
E)  ready for sale.

Question 14

A team of engineers at General Motors is in charge of discovering new knowledge that can be used to make automobiles safer and more economical. These engineers are conducting

Accepted Answer

A)  basic research. 
B)  research and development. 
C)  applied research. 
D)  product development. 
E)  research and implementation. 
A)  basic research. 
B)  research and development. 
C)  applied research. 
D)  product development. 
E)  research and implementation.

Question 15

The term magnitude is used to describe the number of production processes that are used to produce products or services.

Accepted Answer

A) True 
 B)False

Question 16

When VHS VCRs were first introduced, sales were zero. As VCRs started to catch on, sales began to increase more and more rapidly until they peaked. After the peak, sales fell when DVD players took over that market with VCR sales almost non-existent now. This pattern is

Accepted Answer

A)  the research and development cycle. 
B)  development and implementation. 
C)  the product line planning and exiting cycle. 
D)  the introduction to decline cycle. 
E)  the product life cycle. 
A)  the research and development cycle. 
B)  development and implementation. 
C)  the product line planning and exiting cycle. 
D)  the introduction to decline cycle. 
E)  the product life cycle.

Question 17

All the activities managers engage in to produce goods and services are called operations management.

Accepted Answer

A) True 
 B)False

Question 18

Product extension and refinement

Accepted Answer

A)  shorten the product life cycle. 
B)  extend the product life cycle. 
C)  are too costly for most firms. 
D)  take place during basic research. 
E)  end the product life cycle. 
A)  shorten the product life cycle. 
B)  extend the product life cycle. 
C)  are too costly for most firms. 
D)  take place during basic research. 
E)  end the product life cycle.

Question 19

Chevron and other refiners emphasize material resources in the conversion process. This implies that the material resources are the ____ of the conversion process.

Accepted Answer

A)  catalyst 
B)  technology 
C)  output 
D)  impetus 
E)  focus 
A)  catalyst 
B)  technology 
C)  output 
D)  impetus 
E)  focus

Question 20

A product layout is often referred to as a(n)

Accepted Answer

A)  fixed-position layout. 
B)  output layout. 
C)  fixed capacity. 
D)  work-cell formation. 
E)  assembly line. 
A)  fixed-position layout. 
B)  output layout. 
C)  fixed capacity. 
D)  work-cell formation. 
E)  assembly line.

Exam 8: Producing Quality Goods and Services

According to management experts, increased government regulations have increased productivity among American workers.

Kraft combines elbow macaroni, cheese, and cardboard to make packages of Kraft Macaroni and Cheese. This most closely resembles a(n) ____ process.

What does improving productivity mean? How can a manufacturing or service business improve productivity?

Form utility is created by converting raw materials, people, finances, and information into finished products.

An industrial company contacts Caterpillar to design a specific type of equipment for use in its manufacturing facility. If Caterpillar accepts this offer, the two companies will have to create a set of specifications from which the product can be made. This process is called

Product extension and refinement are expected results of a firm's development and implementation effort.

In many cases, customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

Briefly assess the good and bad news of the current U.S. manufacturing environment.

Deciding on the product line involves balancing customer preferences and production requirements.

Which of the following statements is false?

The process of creating a set of specifications from which the product can be produced is called

A group of athletic shoes in a shoe factory are partially completed but still lack their innersoles and shoestrings. These shoes are classified as

A team of engineers at General Motors is in charge of discovering new knowledge that can be used to make automobiles safer and more economical. These engineers are conducting

The term magnitude is used to describe the number of production processes that are used to produce products or services.

When VHS VCRs were first introduced, sales were zero. As VCRs started to catch on, sales began to increase more and more rapidly until they peaked. After the peak, sales fell when DVD players took over that market with VCR sales almost non-existent now. This pattern is

All the activities managers engage in to produce goods and services are called operations management.

Product extension and refinement

Chevron and other refiners emphasize material resources in the conversion process. This implies that the material resources are the ____ of the conversion process.

A product layout is often referred to as a(n)

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

Filters

In many cases, customers will travel farther to purchase a(n) than they would travel to purchase a(n) .