Question 1

A labor-intensive technology is one in which people must do most of the work.

Accepted Answer

A) True 
 B)False

Question 2

What portion of the ideas for new products, refinements, and extensions ever gets to the production stage?

Accepted Answer

A)  About one-third 
B)  At least half 
C)  The majority 
D)  Only a few 
E)  About two-thirds 
A)  About one-third 
B)  At least half 
C)  The majority 
D)  Only a few 
E)  About two-thirds

Question 3

Quality control is the process of ensuring that materials are at the right place at the right time.

Accepted Answer

A) True 
 B)False

Question 4

A doctor's office allows thirty minutes for each appointment. After taking a one- hour lunch break, the doctor's office has a(n) ____ of sixteen patients a day if it is open from 8:00 a.m. to 5:00 p.m.

Accepted Answer

A)  operating maximum 
B)  service line 
C)  capacity 
D)  labor availability 
E)  service plan 
A)  operating maximum 
B)  service line 
C)  capacity 
D)  labor availability 
E)  service plan

Question 5

ABC Company
ABC Company is dedicated to operations control. It holds its suppliers to the highest standards, believing there is one best way to complete their tasks. ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business. Following these criteria has allowed the company to grow from a small business to a large corporation. ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies. In fact, it has incorporated a new computer system that helps with the development of the company's products. This system has improved ABC's production dramatically. Now, ABC will be able to sell its products at a lower cost. The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company. The supplier must have ____ in order to be the best possible option and do business with ABC.

Accepted Answer

A)  marketing operations 
B)  productivity growth 
C)  technological displacement 
D)  reliability 
E)  R&D 
A)  marketing operations 
B)  productivity growth 
C)  technological displacement 
D)  reliability 
E)  R&D

Question 6

Which of the following products is most likely to require a fixed-position layout?

Accepted Answer

A)  Automobile 
B)  Canoe 
C)  Clothing 
D)  Yacht 
E)  Computer 
A)  Automobile 
B)  Canoe 
C)  Clothing 
D)  Yacht 
E)  Computer

Question 7

Development and implementation are research activities undertaken to put new or existing knowledge to use in producing goods and services.

Accepted Answer

A) True 
 B)False

Question 8

R&D activities aimed at disclosing new knowledge that has some potential use are known as

Accepted Answer

A)  development and implementation. 
B)  applied research. 
C)  basic research. 
D)  product design. 
E)  design planning. 
A)  development and implementation. 
B)  applied research. 
C)  basic research. 
D)  product design. 
E)  design planning.

Question 9

Arbach's responsibility is to ensure that materials used in production are at the right place at the right time. His job involves

Accepted Answer

A)  quality control. 
B)  lead time planning. 
C)  operational planning. 
D)  scheduling. 
E)  design planning. 
A)  quality control. 
B)  lead time planning. 
C)  operational planning. 
D)  scheduling. 
E)  design planning.

Question 10

Needles, Inc., has five of its ten products at the end of the product life cycle. To maintain its market share, the firm must at least find ways to

Accepted Answer

A)  reduce the cost of marketing its products. 
B)  cut manufacturing costs. 
C)  extend or refine the want-satisfying capability of its products. 
D)  reduce the number of employees. 
E)  increase the price of the product. 
A)  reduce the cost of marketing its products. 
B)  cut manufacturing costs. 
C)  extend or refine the want-satisfying capability of its products. 
D)  reduce the number of employees. 
E)  increase the price of the product.

Question 11

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Accepted Answer

A) True 
 B)False

Question 12

A situation in which machines and equipment do most of the work is known as

Accepted Answer

A)  high technology. 
B)  quality control. 
C)  a labor-intensive technology. 
D)  an industrial installation. 
E)  a capital-intensive technology. 
A)  high technology. 
B)  quality control. 
C)  a labor-intensive technology. 
D)  an industrial installation. 
E)  a capital-intensive technology.

Question 13

Jasper Electronics, Inc.
Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products. Currently, the company has eight locations. It prides itself on its fast production process. Ross is the newly appointed head operations manager of the company―and he is hoping to contribute to the company in a meaningful way. Ross has decided that there are several aspects of the production process that need to be changed or improved. One such aspect is quality control. He also wants to do some research to decide whether the company is moving in the right direction. In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI.
-Refer to Jasper Electronics, Inc. If JEI management were to explore the possibility of using its products in different ways, what types of research and development activities could they engage in?

Accepted Answer

A)  Quality control 
B)  Applied 
C)  Flexible 
D)  PERT 
E)  Core 
A)  Quality control 
B)  Applied 
C)  Flexible 
D)  PERT 
E)  Core

Question 14

"In purchasing, the idea is for buyers to always obtain the finest-quality items available for their plant to use in making the product." Is this statement true or false? Support your answer with examples.

Accepted Answer

The statement "In purchasing, the idea i

Question 15

Jasper Electronics, Inc.
Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products. Currently, the company has eight locations. It prides itself on its fast production process. Ross is the newly appointed head operations manager of the company―and he is hoping to contribute to the company in a meaningful way. Ross has decided that there are several aspects of the production process that need to be changed or improved. One such aspect is quality control. He also wants to do some research to decide whether the company is moving in the right direction. In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI.
-Refer to Jasper Electronics, Inc. In his effort to improve the quality control of products manufactured at JEI, Ross might employ

Accepted Answer

A)  the critical path. 
B)  statistical quality control. 
C)  improved scheduling. 
D)  a PERT diagram. 
E)  a Gantt chart. 
A)  the critical path. 
B)  statistical quality control. 
C)  improved scheduling. 
D)  a PERT diagram. 
E)  a Gantt chart.

Question 16

When manufacturing a product like a computer or an automobile, planning takes place both before anything is produced and during the production process.

Accepted Answer

A) True 
 B)False

Question 17

Increased business investment in facilities and equipment usually results in lower employee productivity.

Accepted Answer

A) True 
 B)False

Question 18

____ is the arrangement of machinery, equipment, and personnel within a production facility.

Accepted Answer

A)  Process layout 
B)  Product layout 
C)  Resource design 
D)  Plant layout 
E)  Design planning 
A)  Process layout 
B)  Product layout 
C)  Resource design 
D)  Plant layout 
E)  Design planning

Question 19

When Panasonic improves the sound, clarity, and ease of operation offered by its Blu-Ray players, it is

Accepted Answer

A)  shortening its product life cycle. 
B)  extending its basic research. 
C)  redistributing its product. 
D)  refining its existing product. 
E)  reducing the DVD player's functionality. 
A)  shortening its product life cycle. 
B)  extending its basic research. 
C)  redistributing its product. 
D)  refining its existing product. 
E)  reducing the DVD player's functionality.

Question 20

The goal of applied research is scientific advancement, without regard for its potential uses in the development of goods and services.

Accepted Answer

A) True 
 B)False

Exam 8: Producing Quality Goods and Services

A labor-intensive technology is one in which people must do most of the work.

What portion of the ideas for new products, refinements, and extensions ever gets to the production stage?

Quality control is the process of ensuring that materials are at the right place at the right time.

A doctor's office allows thirty minutes for each appointment. After taking a one- hour lunch break, the doctor's office has a(n) ____ of sixteen patients a day if it is open from 8:00 a.m. to 5:00 p.m.

Which of the following products is most likely to require a fixed-position layout?

Development and implementation are research activities undertaken to put new or existing knowledge to use in producing goods and services.

R&D activities aimed at disclosing new knowledge that has some potential use are known as

Arbach's responsibility is to ensure that materials used in production are at the right place at the right time. His job involves

Needles, Inc., has five of its ten products at the end of the product life cycle. To maintain its market share, the firm must at least find ways to

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

A situation in which machines and equipment do most of the work is known as

"In purchasing, the idea is for buyers to always obtain the finest-quality items available for their plant to use in making the product." Is this statement true or false? Support your answer with examples.

When manufacturing a product like a computer or an automobile, planning takes place both before anything is produced and during the production process.

Increased business investment in facilities and equipment usually results in lower employee productivity.

____ is the arrangement of machinery, equipment, and personnel within a production facility.

When Panasonic improves the sound, clarity, and ease of operation offered by its Blu-Ray players, it is

The goal of applied research is scientific advancement, without regard for its potential uses in the development of goods and services.

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

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